Microsoft King Web Store Terms and Conditions

Last updated: March 5, 2025

These terms and conditions (“T&C”) govern your access to and use of the King Web Store owned and operated by Microsoft or its affiliates (the “King Web Store”) and all acquisitions or purchases that you make from the King Web Store.

By utilizing the King Web Store, you agree you have read and understood, and you agree to be bound by these T&C. You also acknowledge and agree Microsoft is selling or is acting as a marketplace facilitator in connection with your acquisition of Digital Products in the King Web Store and these terms form a contract between you, on the one hand, and Microsoft, on the other hand. You may not access, use, acquire, or make purchases from the King Web Store unless you (a) agree to these T&C; (b) are legally authorized to place an order and to perform any other legal acts required of you under these T&C; and (c) are not prohibited under applicable law from accessing or using the King Web Store or any of its contents, products or services.

Microsoft may update these T&C at any time and will notify you of such changes by updating the last updated date. By continuing to use the King Web Store or a Digital Product after the changes become effective, you agree to the new terms. If you do not agree to the new terms, you must cease use of the King Web Store.

Scope

These T&C only govern your use of the King Web Store, and the purchase and billing terms when Microsoft transacts as the seller or marketplace facilitator in the King Web Store.

The King Web Store publishes listings for digital products, including any updates thereto (“Digital Products”) provided by King.com Limited and its subsidiaries, affiliates, and agents (“King”). Microsoft owns and operates the King Web Store but does not develop or publish the Digital Products offered thereon. After any acquisition or transaction is completed on the King Web Store, King is solely responsible for delivery of the Digital Product(s) to you. Terms of use, licenses, privacy policies, and other applicable terms that may apply to your acquisition and use of Digital Products are governed by separate terms between you and King (“King Terms”) or a third party (“Third Party Terms”). Neither King Terms nor Third Party Terms modify these King Web Store T&Cs. You should review the King Terms & Conditions (including privacy terms), available at https://www.king.com/termsAndConditions, before accessing the King Web Store or acquiring or purchasing any Digital Product.

Accessing the King Web Store and Purchasing Digital Products

Restrictions. You may access and use the King Web Store and purchase Digital Products only for personal and non-commercial purposes. You may not, as a result of accessing the King Web Store or acquiring, purchasing, or using any Digital Product on the King Web Store, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any data or information from, transfer or sell any information, software, products or services obtained from the King Web Store. Microsoft reserves all rights to the King Web Store not expressly granted by Microsoft; Microsoft and King reserve all rights to the Digital Products not expressly granted, whether by implication, estoppel, or otherwise. You may not:


i) circumvent or bypass any technological protection measures in or relating to the King Web Store or Digital Products;
ii) disassemble, decompile, decrypt, hack, emulate, exploit, or reverse engineer any software or other aspect of the King Web Store or Digital Products, except and only to the extent that applicable copyright law expressly permits doing so;
iii) publish, copy, rent, lease, sell, export, import, distribute, or lend any portion of the King Web Store or Digital Products; or
iv) enable access to the King Web Store or Digital Products by unauthorized third-party software or otherwise in a manner intended to avoid incurring fees or to circumvent usage limits or quotas.

No Monetary Value. You acknowledge Digital Products have no monetary value and may not be transferred to another person or redeemed for fiat currencies, other things of monetary value, or used as means of legal tender.

Support. Customer support for any Digital Product that you have acquired or purchased is provided by King. Microsoft is not responsible or liable for supporting any King Digital Product. You can contact King customer support at https://community.king.com/en/blog/kb.

Suspension and Cancelation. TEXTTEXTTEXWe may suspend, restrict, or cancel your access to the King Web Store and any Digital Products for any violation of these T&C.

Geographic Availability. Digital Products and other King Web Store services may vary depending on your region or device. In addition, there may be limits on where we can ship or provide Digital Products. To complete your purchase, you may be required to have a valid shipping address within the country or region of the store where you are purchasing.

Microsoft Account. You do not need a Microsoft Account to access and browse the King Web Store.

Payment Terms

Charges. You agree to pay Microsoft the charge associated with the Digital Product on the King Web Store. The price stated for the Digital Product includes all applicable taxes unless stated otherwise. Taxes are calculated based on your location when you purchase the Digital Product. You are solely responsible for paying such taxes or other charges. You are solely responsible for paying any charges from any party other than Microsoft in connection with your purchase from the King Web Store.

Billing. By providing Microsoft with a payment method, you (i) represent that you are authorized to use the payment method you provided and that any payment information you provide is true and accurate and (ii) authorize Microsoft to charge you for the Digital Product using your payment method.

Foreign Currency Exchange. Depending on your location, some transactions might require foreign currency conversion or be processed in another country. Your bank might charge you additional fees for those services when you use a debit or credit card. Please contact your bank for details.

Product Listings and Prices. We work hard to publish information accurately, update the King Web Store regularly, and correct errors when discovered. However, any of the content in the King Web Store may be incorrect or out of date at any given time. Prices of Digital Products and availability are subject to change at any time and without notice. Microsoft may place a limit on the quantities that may be purchased per order, per account, per credit card, per person, or per household. Microsoft reserves the right to refuse, reject, cancel, terminate, or not to process any order at any time. In such situations, Microsoft will refund you any monies you have paid for the order. In the event of pricing errors, Microsoft may, in its sole discretion, (a) cancel your order or purchase, or (b) contact you for instructions. In the event of cancellation, your access to any associated Digital Products may be disabled.

Refunds. All purchases of Digital Products on the King Web Store are final and non-refundable. For customer support, or for inquiries regarding errors and disputes regarding a purchase or acquisition from the King Web Store, visit https://community.king.com/en/blog/kb. If we determine that you have been incorrectly charged or overcharged, we will credit your account or arrange for a refund to rectify the error. If a refund is made to you after a dispute or error handling investigation, your payment instrument will be credited in accordance with the terms and time frame set by your payment instrument provider. This refund policy applies in addition to any statutory withdrawal rights you may have, and it does not affect these rights in any way.

End Users Only. Digital Products available through the King Web Store are for purchase by and use of end users only and are not available for purchase or use by resellers.

Trade Laws. Digital Products may be subject to applicable trade laws in one or more countries. You will comply with all relevant laws and regulations applicable to the import or export of Digital Products, including but not limited to, trade laws such as the U.S. Export Administration Regulations or other end-user, end use, and destination restrictions by the U.S. and other governments, as well as sanctions regulations administered by the U.S. Office of Foreign Assets Control (“Trade Laws”).

Content

All content included in or made available through the King Web Store, such as text, graphics, logos, icons, images, sounds, music, digital downloads, data compilation, software, and documents is the exclusive property of Microsoft or its content suppliers, including King, and is protected by the various applicable trade dress, copyright, trademark, patent, and other intellectual property and unfair competition laws in the United States and internationally. All rights not expressly granted to you in this T&C are reserved and retained by Microsoft or its licensors, suppliers, publishers, rightsholders, or other content providers.

Code of Conduct

You are accountable for your conduct and content when using the King Web Store. By agreeing to these T&C, you’re agreeing that, when using the King Web Store, you will follow these rules:

  • Don’t do anything illegal or try to generate or share content that is illegal.
  • Don’t engage in any activity that exploits, harms, or threatens to harm others.
  • Don’t try to send unwanted or unsolicited electronic communications (spam), engage in any fraudulent or unlawful attempt to induce recipients to reveal personal or sensitive information (phishing), or engage in any activity designed to cause technical harm (malware).
  • Don’t publicly display or use the Services to generate or share inappropriate content or material.
  • Don’t engage in activity that is fraudulent, false or misleading (e.g., asking for money under false pretenses, impersonating someone else, creating fake accounts, or automating inauthentic activity).
  • Don’t circumvent any restrictions on access to, usage, or availability of the King Web Store.
  • Don’t engage in activity that is harmful to you, the King Web Store, or others.
  • Don’t violate or infringe upon the rights of others (e.g., unauthorized sharing of copyrighted music or other copyrighted material, resale or other distribution of Bing maps, or taking photographs or video/audio recordings of others without their consent for processing of an individual’s biometric identifiers/information or any other purpose using any of the Services).
  • Don’t engage in activity that violates the privacy of others.
  • Don’t help others break these rules.

Links to Third Party Sites

Links to third party sites will let you leave the King Web Store. The linked sites are not under the control of Microsoft and Microsoft is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Microsoft is not responsible for webcasting or any other form of transmission received from any linked site. Any third-party links are provided only as a convenience, and the inclusion of any third-party link does not imply endorsement by Microsoft of the site.

No Warranties

Microsoft, and our subsidiaries, affiliates, suppliers, resellers, distributors, and vendors, make no warranties, express or implied, guarantees or conditions with respect to your use of the King Web Store and Digital Products. You understand that: (a) use of the King Web Store and acquisition, purchase, and use of Digital Products is at your own risk; (b) Microsoft provides the King Web Store on an “as is” basis “with all faults” and “as available”; and (c) you bear the entire risk as to the quality, performance, and your use of the King Web Store and Digital Products.

Microsoft doesn't guarantee the accuracy or timeliness of information available from the King Web Store or Digital Products. To the extent permitted under your local law, we exclude any implied warranties, including for merchantability, satisfactory quality, fitness for a particular purpose, workmanlike effort, and non-infringement with respect to the King Web Store and Digital Products. You may have certain rights under your local law. You acknowledge that computer and telecommunications systems are not fault-free and occasional periods of downtime occur. We do not guarantee the King Web Store or Digital Products will be uninterrupted, timely, secure, or error-free or that customer data loss won't occur.

Limitation of Liability

If, despite these T&C, you have any basis for recovering damages from Microsoft arising out of or relating to the King Web Store, or any Digital Product offered, your exclusive remedy is to recover from Microsoft or its suppliers, resellers, distributors, and content providers direct total damages up to US $100.00. You may have certain rights under your local law. Nothing in this contract is intended to affect those rights, if they apply.

You agree that you can't recover any other damages or losses, including consequential, special, indirect, incidental, or punitive damages, or lost profits. The limitations and exclusions herein apply even if you incur damages and even if we knew or should have known about the possibility of the damages. Some states or provinces/territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

To the maximum extent permitted by law, these limitations and exclusions apply to all claims, under any legal theory, related to the King Web Store, these T&C, or any Digital Product offered, including loss of content, any virus or malware affecting your use of the King Web Store or any Digital Product available through the King Web Store; and delays or failures in starting or completing transmissions or transactions.

Digital Product Availability

The King Web Store and Digital Products on the King Web Store may be unavailable from time to time, may be available for a limited time, or may vary depending on your region or device. If you change the location associated with your account, you may need to re-acquire the material or applications that were available to you and paid for in your previous region.

Changes to the King Web Store

There may be times when we need to remove or change features or functionality of the King Web Store or stop providing access to a Digital Product or King Web Store altogether. We may release the King Web Store or its features in a preview or beta version, which may not work correctly or in the same way the final version may work.

Choice of Law and Place to Resolve Disputes

  • If you are an individual living in the United States or are a business with your principal place of business in the United States, the laws of the state where you live (or, if a business, where your principal place of business is located) govern all claims, regardless of conflict of laws principles. You and we irrevocably consent to the exclusive jurisdiction and venue of the state or federal courts in King County, Washington, for all disputes arising out of or relating to these T&C, the King Web Store (including Digital Products), any advertising, marketing, or communications, any purchase transactions or billing, or any products or services offered or sold, that are heard in court (excluding arbitration and small claims court).
  • If you live in (or are a business with your principal place of business in) Canada, the laws of the province/territory where you live (or, if a business, where your principal place of business is located) govern all claims, regardless of conflict of laws principles. Subject to applicable law, you and we irrevocably consent to the exclusive jurisdiction and venue of the courts in the province of Ontario for all disputes arising out of or relating to these T&C, the King Web Store (including Digital Products), any advertising, marketing, or communications, any purchase transactions or billing, or any products or services offered or sold, that are heard in court.
  • If you live in or are a business with your principal place of business in the United Kingdon or the European Economic Area (EEA), the laws of Ireland govern all claims related to cost-free and paid Digital Products, but this shall not deprive you of the mandatory consumer protections under the law of the country where you have your habitual residence (or, if a business, where your principal place of business is located). With respect to jurisdiction, you and Microsoft agree to choose the courts of the country where you have your habitual residence (or, if a business, where your principal place of business is located) for all disputes arising out of or relating to these T&C, or in the alternative, you may choose the responsible court in Ireland.
    • The European Commission has created an internet platform for the online settlement of disputes. It can serve as a contact point for the out-of-court settlement of disputes arising from online purchase contracts or service contracts and can be reached at http://ec.europa.eu/consumers/odr. The Microsoft contact email to include as part of your submission is MSODR@microsoft.com. This email address is only intended for use with the EU’s ODR platform and is not a point of contact for general support or questions. However, Microsoft does not participate in optional dispute resolution procedures before a consumer arbitration board.
  • Neither party will claim lack of personal jurisdiction or forum non conveniens with respect to the jurisdictions and venues named in this section.

Assignment

You agree that we may assign, transfer, or otherwise dispose of our rights and obligations under these T&C, in whole or in part, so long as such assignment, transfer, or disposal isn’t to your detriment, at any time without notice to you.

Interpreting These Terms

If any part of these T&C is invalid, the remaining Sections and any other terms and conditions provided by King shall remain in force. These T&C are solely for your and our benefit; they aren’t for the benefit of any other person, except for Microsoft’s successors and assigns. Other terms may apply if you purchase products or services from other Microsoft or King websites.

Notices

Privacy and Protection of Personal Information. Your privacy is important to us. Please read the relevant privacy statements for your access, use, and acquisitions or purchases available from each section of the King Web Store.

Notices and procedure for making claims of intellectual property infringement. Microsoft respects the intellectual property rights of third parties. If you wish to send a notice of intellectual property infringement, including claims of copyright infringement, please use our procedures for submitting Notices of Infringement. ALL INQUIRIES NOT RELEVANT TO THIS PROCEDURE WILL NOT RECEIVE A RESPONSE. Microsoft uses the processes set out in Title 17, United States Code, Section 512 to respond to notices of copyright infringement. In appropriate circumstances, Microsoft may also disable or terminate accounts of users of Microsoft services who may be repeat infringers.

Copyright and Trademark Notices. All contents of the King Web Store and Digital Products are Copyright © Microsoft Corporation and/or King.com Limited and, respectively, their suppliers and third-party providers. All rights reserved. We or our suppliers and other third-party providers own the title, copyright, and other intellectual property rights in the King Web Store, Digital Products, and content. Any rights not expressly granted in these T&C are reserved.

Safety Warning. To avoid possible injury, discomfort, or eye strain, you should take periodic breaks from use of games or other applications, especially if you feel any pain or fatigue resulting from usage. If you experience discomfort, take a break. Discomfort might include feelings of nausea, motion sickness, dizziness, disorientation, headache, fatigue, eye strain, or dry eyes. Using applications can distract you and obstruct your surroundings. Avoid trip hazards, stairs, low ceilings, fragile, or valuable items that could be damaged. A very small percentage of people may experience seizures when exposed to certain visual images like flashing lights or patterns that may appear in applications. Even people with no history of seizures may have an undiagnosed condition that can cause these seizures. Symptoms may include lightheadedness, altered vision, twitching, jerking or shaking of limbs, disorientation, confusion, loss of consciousness, or convulsions. Immediately stop using and consult a doctor if you experience any of these symptoms or consult a doctor before using the applications if you’ve ever suffered symptoms linked to seizures. Parents should monitor their children’s use of games or other applications for signs of symptoms.