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Frequently asked questions
Visit xbox.com/regions for details on market availability.
You can play on a Windows PC. Please check the individual game detail pages to confirm if your machine specifications and operating system version meet the minimum requirements set forth by the developer. Certain games may require the latest Windows update.
Games will not be deleted from your hard drive until you delete them, even if they have been removed from the PC Game Pass catalog. However, once a game leaves the PC Game Pass catalog, you will need to purchase a digital copy from the Xbox app or the Microsoft Store, insert a disc, or obtain another form of entitlement to continue playing the game.
Visit Xbox.com or the Xbox app on your Windows device to check out the latest catalog of games and learn more about PC Game Pass. Each month, updates for the PC Game Pass catalog will be shared via the Game Pass social media channels. Games will be added and removed from the catalog over time.
To get started on PC, Ultimate and PC Game Pass members will first need to link their Xbox and EA accounts and make sure they have the EA app installed on their PC. The Xbox app for Windows PC will walk you through the setup process.
If you have played an EA Play game on your console, your Xbox and EA accounts are likely linked, so you should ensure you sign in to the Xbox app for Windows PC with that same Xbox account you use for console.
If you are having trouble with linking your Xbox & EA accounts, you can find additional support here.
The recurring billing feature is switched on by default, meaning you'll automatically pay for a new subscription period when your current period ends.
You can switch recurring billing off and back on through your Microsoft account or from your console. Learn more about stopping recurring billing at Microsoft Support.
If you did not want to be charged for recurring billing, but failed to switch off recurring billing before your payment was processed, you’re still entitled to a refund of your most recent recurring billing charge if you cancel your subscription within 30 days after payment. This refund right is limited to one time per Microsoft account, per subscription product. You can submit such a refund request to our Support team: Request a refund.