XBOX ALL ACCESS

No, with Xbox All Access there are no extra costs and 0% APR for 24 months.^{^†}

Yes, you own the Xbox console purchased with Xbox All Access.

Yes! And there's no need to wait for your current membership to expire.

If you’re already a Game Pass Ultimate member with a prepaid balance of less than 12 months, your current Ultimate time will stack with the 24 months of Ultimate that is included with Xbox All Access. If your prepaid balance is more than 12 months, please wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Ultimate membership through Xbox All Access. You will be unable to redeem with more than 12 prepaid months of Game Pass Ultimate because an account can only have a maximum of 36 months at any time.

If you're already a Game Pass (Core, Console, or PC) member, or an EA Play member, any days remaining in your membership(s) will be converted to Game Pass Ultimate at a conversion ratio when you redeem the 24-month Game Pass Ultimate membership and will be added to your Game Pass Ultimate membership up to a maximum of 36 months. Game Pass Ultimate memberships are limited to 36 months.

To check your prepaid balance, go to https://account.microsoft.com/services/. Note, once converted to Game Pass Ultimate, Game Pass (Core, Console and PC) memberships and EA Play membership cannot be unconverted.

While we’re always looking for new ways to give gamers the best value and choice, right now you can’t add other items such as Xbox accessories or extended warranties to be included in your Xbox All Access monthly payment. However, additional items can be purchased separately.

Xbox All Access is a standalone offer and can’t be combined with other offers, such as temporary price reductions or trade-ins, unless specifically stated.

No. Microsoft is not extending credit and does not determine credit terms or eligibility. Please see a participating retailer for more information regarding financing for Xbox All Access.

Please see a participating retailer for more information regarding financing for Xbox All Access.

Learn more about Game Pass Ultimate at xbox.com/xbox-game-pass/ultimate.

If you redeemed the 24-month Game Pass Ultimate membership prior to returning your Xbox All Access purchase, the 24 months of Game Pass Ultimate will be removed from your account at time of return. Note, once your existing Game Pass (Core, Console or PC), or EA Play membership is converted to Game Pass Ultimate, those memberships cannot be unconverted.

Your 24-month Game Pass Ultimate membership is delivered directly to your console. Redeem it during initial console setup or later in the Settings app.

To redeem during initial setup:

• As you set up your new console, you’ll be prompted to redeem the Digital Direct offers that come with it. If you decide not to redeem them then, the offers remain on the console until they’re redeemed.

To redeem after setup in Settings app:

• Select Settings > Account > Included with this Xbox to see an overview of and redemption status of any Digital Direct offers included with your console.
• Press the Xbox button  to open the guide, and then select My games & apps > See all > Full Library, and then look under Available offers to see your offers.

Find out more about redeeming Game Pass Ultimate digitally.

If you do not see an option to redeem your Game Pass Ultimate through initial setup and/or through the Settings app, please perform a factory reset of your console in order to be prompted to claim your services. Visit https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults for details on performing a factory reset. When resetting your console, please start by selecting Reset and keep my games & apps. If the issue remains, please contact the retailer from where you purchased Xbox All Access. They’ll need to verify your Xbox All Access account, console serial number, and determine next steps. You may need to perform a full factory reset. For this reason, it is recommended you do not download any games until your account is verified.

No, anyone can redeem the membership on the console purchased with Xbox All Access.

With Xbox All Access, you are purchasing the console and the entire 24-month Game Pass Ultimate membership from the retailer at the time of purchase. The purchase is subject to the retailer’s return policy. Your purchase must be returned within 30 days (or less, if the retailer’s return period is shorter). Please contact your Xbox All Access retailer for more details about returns.

If a return is applicable to your purchase, and you return your Xbox All Access purchase, your account will be credited appropriately. If you have already made payments towards your Xbox All Access purchase, you will receive a check for the amount that has been paid. If no further purchases are made, your account will be closed after a period of inactivity—usually 90 days.

No. The Game Pass Ultimate membership is included in the Xbox All Access purchase. You cannot cancel your membership and reduce your monthly payment.

With Xbox All Access, you own the console and 24-month Game Pass Ultimate membership outright upon purchase. The Microsoft Limited Warranty covers the Xbox console for one year (90 days for the controller and accessories), irrespective of the length of your financing term. If your console malfunctions after that one-year period (or your controller or accessories malfunction after 90 days), you would be responsible. Please note, monthly payments will continue until the remaining balance for your Xbox All Access purchase is paid in full, even if your Xbox console is not working.