XBOX ALL ACCESS OFFER TERMS AND CONDITIONS

Xbox All Access - Xbox Series X|S

The Xbox All Access Bundle (the “Bundle”) consists of all of the following elements: a) a qualified Xbox Series X console or Xbox Series S console (as denoted by retailer), b) a 24-month Xbox Game Pass Ultimate membership, and c) a Citizens One Line of Credit (“CO”) to finance payments for the Bundle. The Xbox Series X console or Xbox Series S console, and Xbox Game Pass Ultimate membership are sold to the customer by retailer, and the CO financing is provided to the customer by Citizens One. See Citizens One Line of Credit Agreement at https://www.citizensone.com/XAA for full terms and conditions. When you purchase the Bundle, you are buying the console and the entire 24-month Xbox Game Pass Ultimate membership at the time of purchase. Bundle available at participating retailers in the United States, while supplies last. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or promo code(s). May not be combinable with other offers. Taxes, shipping, and other charges are extra and may vary. Void where prohibited or restricted by law. The retailer reserves the right to cancel or suspend the sale of the Bundle at any time in its sole discretion.

24 Months Xbox Game Pass Ultimate: Digital Direct: Your 24-month Xbox Game Pass Ultimate membership is delivered directly to your console during set-up and is available in Settings; no codes required. Must be redeemed on the console purchased in the Bundle. Use your active Xbox Game Pass Ultimate membership to play games on Xbox One and successor consoles, and Windows 10 PC (excludes Windows 10 in S mode and on ARM devices), and stream select games (where available) to your supported devices. Xbox Game Pass Ultimate includes Xbox Game Pass for Console, Xbox Game Pass for PC, Xbox Live Gold and additional benefits. Note: Purchase of Xbox Game Pass Ultimate automatically upgrades your existing Xbox Live Gold, Xbox Game Pass, and/or EA Access/EA Play membership(s) to Xbox Game Pass Ultimate at a conversion ratio each based on days remaining. Learn how this works at www.xbox.com/gamepass. Future code redemptions are also subject to a conversion ratio. Conversion ratio subject to change. All conversions to Xbox Game Pass Ultimate are final: Once converted, you cannot re-convert your Xbox Game Pass Ultimate membership back to a previous membership. EA Access subject to terms: https://www.ea.com/ea-access/terms. Other existing subscriptions may also be subject to conversion. Maximum 36 months of redeemed Xbox Game Pass Ultimate per account at a time, including any converted time from Xbox Live Gold and/or Xbox Game Pass (for PC or console). Game titles, number, and features vary over time, by region and platform. Notice before purchase of add-ons, DLC, consumables, virtual currency, or subscriptions (sold separately): If your membership terminates or a game is removed from the catalog, you must reactivate your membership or buy the game separately to continue using these items. Requires download(s) (significant storage, broadband, and ISP fees apply) and Microsoft account. May require additional hardware and subscriptions. Age restrictions apply. Online multiplayer between Xbox console generations not supported in some games. Xbox Game Pass discounts are based on Microsoft Store price and are not combinable with other offers and are not redeemable for cash. Discount offers exclude titles within 30 days of launch and are not available with select titles. Number and content of Perks vary by region, platform, and over time, and must be redeemed by stated timeframe. Service, features, and requirements may change or be retired. Subject to the Microsoft Services Agreement (microsoft.com/msa). For PC: App download, Windows update(s), and storage required (xbox.com/pcgamesplan). System requirements vary by game; performance scales with higher end systems. Game streaming: Streaming limits apply. Streaming performance is affected by internet connection, data center proximity, device, and other factors. Your gameplay on other devices may be limited. See Usage Rules (xbox.com/usagerules) for more information. Streamed games may have limited functionality. Streaming may require compatible controller (sold separately).

Warranty: Console contained within the Bundle is under a 1 year limited hardware warranty (90 days for controller/accessories) regardless of length of financing. (Microsoft Limited Hardware Warranty: https://support.microsoft.com/warranty).

Returns: The Bundle may be returned for a full refund until the earlier of 30 days or the return policy set by the retailer. See retailer for return policy.

Upgrade: See below for Upgrade terms.

Retailer Privacy Policy: See your retailer for privacy policy.

Xbox All Access - Xbox One X, Xbox One S and Xbox S All-Digital Edition

The Xbox All Access Bundle (the “Bundle”) consists of all of the following elements: a) a qualified Xbox One console (as denoted by retailer), b) a 24-month Xbox Game Pass Ultimate membership, c) a Citizens One Line of Credit (“CO”) to finance payments for the Bundle and d) the option to upgrade to the next Xbox console with a new Xbox All Access Purchase (see Upgrade terms below). The Xbox One console and Xbox Game Pass Ultimate membership are sold to the customer by retailer, and the CO financing is provided to the customer by Citizens One. See Citizens One Line of Credit Agreement at https://www.citizensone.com/XAA for full terms and conditions. When you purchase the Bundle, you are buying the console and the entire 24-month Xbox Game Pass Ultimate membership at the time of purchase. Bundle available at participating retailers in the United States, while supplies last. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or promo code(s). May not be combinable with other offers. Taxes, shipping, and other charges are extra and may vary. Void where prohibited or restricted by law. The retailer reserves the right to cancel or suspend the sale of the Bundle at any time in its sole discretion.

24 Months Xbox Game Pass Ultimate: Digital Direct: Your 24-month Xbox Game Pass Ultimate membership is delivered directly to your console during set-up and is available in Settings; no codes required. Must be redeemed on the console purchased in the Bundle. Use your active Xbox Game Pass Ultimate membership to play games on Xbox One and successor consoles, and Windows 10 PC (excludes Windows 10 in S mode and on ARM devices), and stream select games (where available) to your supported devices. Xbox Game Pass Ultimate includes Xbox Game Pass for Console, Xbox Game Pass for PC, Xbox Live Gold and additional benefits. Note: Purchase of Xbox Game Pass Ultimate automatically upgrades your existing Xbox Live Gold, Xbox Game Pass, and/or EA Access/EA Play membership(s) to Xbox Game Pass Ultimate at a conversion ratio each based on days remaining. Learn how this works at www.xbox.com/gamepass. Future code redemptions are also subject to a conversion ratio. Conversion ratio subject to change. All conversions to Xbox Game Pass Ultimate are final: Once converted, you cannot re-convert your Xbox Game Pass Ultimate membership back to a previous membership. EA Access subject to terms: https://www.ea.com/ea-access/terms. Other existing subscriptions may also be subject to conversion. Maximum 36 months of redeemed Xbox Game Pass Ultimate per account at a time, including any converted time from Xbox Live Gold and/or Xbox Game Pass (for PC or console). Game titles, number, and features vary over time, by region and platform. Notice before purchase of add-ons, DLC, consumables, virtual currency, or subscriptions (sold separately): If your membership terminates or a game is removed from the catalog, you must reactivate your membership or buy the game separately to continue using these items. Requires download(s) (significant storage, broadband, and ISP fees apply) and Microsoft account. May require additional hardware and subscriptions. Age restrictions apply. Online multiplayer between Xbox console generations not supported in some games. Xbox Game Pass discounts are based on Microsoft Store price and are not combinable with other offers and are not redeemable for cash. Discount offers exclude titles within 30 days of launch and are not available with select titles. Number and content of Perks vary by region, platform, and over time, and must be redeemed by stated timeframe. Service, features, and requirements may change or be retired. Subject to the Microsoft Services Agreement (microsoft.com/msa). For PC: App download, Windows update(s), and storage required (xbox.com/pcgamesplan). System requirements vary by game; performance scales with higher end systems. Game streaming: Streaming limits apply. Streaming performance is affected by internet connection, data center proximity, device, and other factors. Your gameplay on other devices may be limited. See Usage Rules (xbox.com/usagerules) for more information. Streamed games may have limited functionality. Streaming may require compatible controller (sold separately).

Warranty: Console contained within the Bundle is under a 1 year limited hardware warranty (90 days for controller/accessories) regardless of length of financing. (Microsoft Limited Hardware Warranty: https://support.microsoft.com/warranty).

Returns: The Bundle may be returned for a full refund until the earlier of 30 days or the return policy set by the retailer. See retailer for return policy.

Upgrade: See below for Upgrade terms.

Retailer Privacy Policy: See your retailer for privacy policy.

Upgrade Summary
If you meet certain eligibility requirements, you are eligible to upgrade your Xbox One X, Xbox One S, or Xbox One S All-Digital Edition console purchased with Xbox All Access to the Xbox Series X or Xbox Series S consoles. In order to upgrade, you must trade in your existing Xbox One console (in good condition) and purchase an Xbox Series X or Xbox Series S console with Xbox All Access, under a new 24-month agreement. New contract, terms, and pricing required for upgrade; monthly payments may be higher.

Note: You can purchase Xbox Series X or Xbox Series S with Xbox All Access at any time, including during the pre-order window, from any participating Xbox All Access retailer (subject to availability) without having to wait to complete your minimum payment requirements for upgrade. You will still have to continue to make the remaining payments on your original Xbox All Access console until you have met the minimum payment requirements.

You may upgrade from Xbox One X, Xbox One S, and Xbox One S All-Digital Edition to the Xbox Series X or Xbox Series S consoles only. Upgrading from Xbox One S All-Digital Edition will require payment of an upgrade fee (USD$20); upgrading from Xbox One X and Xbox One S does not require payment of an upgrade fee.

Upgrade Eligibility. You must meet all of the following eligibility requirements in order to exercise the option to upgrade to the next Xbox console:

Upgrade Process. You must complete all of the following steps to upgrade to the Xbox Series X or Xbox Series S consoles through Xbox All Access:

  • You must agree to enter into a new 24-month Xbox All Access contract with Citizens One. Financing is subject to approval by Citizens One and will be provided in accordance with Citizens One’s applicable credit terms and conditions. New contract, terms, and pricing required for upgrade; monthly payments may be higher.

  • After you have purchased a new Xbox All Access bundle with Xbox Series X or Xbox Series S, you will receive an email from Citizens One asking you to confirm that you want to trade in your original Xbox All Access console. You must follow the instructions in this email in order to trade in your original Xbox All Access console.

  • If you have not yet met your minimum payment requirement (described in the bullet below), you must continue making payments on your original Xbox All Access purchase and your new Xbox All Access purchase until your minimum payment requirement on your original Xbox All Access purchase is met.

  • Once you have reached 18 monthly payments on your 24-month contract (or the equivalent of 12 monthly payments if you purchased an Xbox One X between November 18, 2019 and December 31, 2019) for your original Xbox All Access purchase, as long as you have confirmed your intent to upgrade with Citizens One, your monthly payments for the original Xbox All Access purchase will be placed on hold, and you will be mailed a trade-in kit.

  • You must ship your original Xbox All Access console, power supply unit (charging cable), and one controller in good condition (meeting the condition requirements set forth below) within 14 days of receipt of the trade-in kit in accordance with the “Trade-in Process” section below.

Trade-in Process. You must follow the instructions provided to you by Citizens One to trade-in the original console.

Within 3-5 business days after you complete the minimum number of payments on your original Xbox All Access purchase, as long as you have indicated your intent to upgrade with Citizens One, you will receive a special trade-in kit in the mail, along with a return label, allowing you to trade in the original Xbox All Access console, controller, and power supply unit. Do not return your original Xbox All Access console to the original retailer you purchased it from.

You must trade in your original Xbox All Access console, power supply unit and controller in good condition. PLEASE NOTE: You should ONLY trade in your console and the power supply unit (charging cable) and one controller. You should NOT trade in any other accessories (e.g., additional controllers, headsets), or any optional components purchased with the original console. If you send your accessories with your console to the trade-in partner, your accessories WILL NOT be returned to you and will be recycled in accordance with Responsible Recycling standards.

Traded-in consoles must meet the following requirements to be deemed to be in “good condition”:

  • The power supply unit (charging cable) must be included;

  • A functional, standard controller must be included;

  • The console must turn on and boot up to the start screen; and

  • The housing must be completely intact without cracks or missing parts and cannot have any etchings or asset tags.

The determination of whether the console is in “good condition” will be made by the trade-in partner once your console has been received.

Do not ship the console without receiving the trade-in kit and label. Follow the instructions to ship the original console. You will have 14 days from the date you receive your trade-in kit to ship your original Xbox All Access console, controller and power unit. If you do not ship your console, controller and power unit within the allotted time or you choose to keep the original console, you will continue to be responsible for monthly payments for the original console (and the new Xbox All Access console) as they become due under your credit agreements with Citizens One.

If you trade in the console within the allotted time and the console has been determined to be in “good condition,” as outlined above, you will be released from your remaining payment obligations on the original console.

If your original Xbox All Access console is determined not to be in “good condition” or is missing the controller and/or power supply, it may be returned to you, and you will be responsible for any remaining payment obligations for the original console under the terms of your credit agreement with Citizens One.

If you opt to keep the original Xbox All Access console and purchase a new console with Xbox All Access, you will be responsible for paying the outstanding balance on your original console hardware (but will not be obligated to pay for the remainder of the Xbox Game Pass Ultimate service for the original console). You can receive more information about the buyout process from Citizens One.