XBOX ALL ACCESS OFFER TERMS AND CONDITIONS

The Xbox All Access Bundle (the “Bundle”) consists of all of the following elements: a) a qualified Xbox One console (as denoted by retailer), b) a 24-month Xbox Game Pass Ultimate membership, c) a Citizens One Line of Credit (“CO”) to finance payments for the Bundle and d) the option to upgrade to the next Xbox console with a new Xbox All Access Purchase (see Upgrade terms below). The Xbox One console and Xbox Game Pass Ultimate membership are sold to the customer by retailer, and the CO financing is provided to the customer by Citizens One. See Citizens One Line of Credit Agreement at https://www.citizensone.com/XAA for full terms and conditions. When you purchase the Bundle, you are buying the console and the entire 24-month Xbox Game Pass Ultimate membership at the time of purchase. Bundle available at participating retailers in the United States, while supplies last. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or promo code(s). May not be combinable with other offers. Taxes, shipping, and other charges are extra and may vary. Void where prohibited or restricted by law. The retailer reserves the right to cancel or suspend the sale of the Bundle at any time in its sole discretion.

24 Months Xbox Game Pass Ultimate: Digital Direct: Your 24-month Xbox Game Pass Ultimate membership is delivered directly to your console during set-up and is available in Settings; no codes required. Must be redeemed on the console purchased in the Bundle. Use your active Xbox Game Pass Ultimate membership to play games on Xbox One and Windows 10 PC. Xbox Game Pass Ultimate includes Xbox Game Pass for Console, Xbox Game Pass for PC, Xbox Live Gold and additional benefits. Note: Purchase of Xbox Game Pass Ultimate automatically upgrades your existing Xbox Live Gold or Xbox Game Pass membership(s) to Xbox Game Pass Ultimate at a conversion ratio each based on days remaining. Learn how this works at www.xbox.com/gamepass. Future code redemptions are also subject to a conversion ratio. Conversion ratio subject to change. All conversions to Xbox Game Pass Ultimate are final: Once converted, you cannot re-convert your Xbox Game Pass Ultimate membership back to a previous membership. Maximum 36 months of redeemed Xbox Game Pass Ultimate per account at a time, including any converted time from Xbox Live Gold and/or Xbox Game Pass (for PC or console). Game titles and number vary over time and by country. Notice before purchase of add-ons, DLC, consumables, virtual currency, or subscriptions (sold separately): If your membership terminates or a game is removed from the catalog, you must reactivate your membership or buy the game separately to continue using these items. ISP fees may apply. Age restrictions apply. Xbox Game Pass discounts are based on Microsoft Store price and are not combinable with other offers and are not redeemable for cash. Discount offers exclude titles within 30 days of launch and are not available with select titles. Service, features, and requirements may change or be retired. Subject to the Microsoft Services Agreement (microsoft.com/msa). For PC: App download, Windows update(s), and storage required (xbox.com/pcgamesplan). System requirements vary by game; performance scales with higher end systems.

Warranty: Console contained within the Bundle is under a 1 year limited hardware warranty (90 days for controller/accessories) regardless of length of financing. (Microsoft Limited Hardware Warranty: https://support.microsoft.com/warranty).

Returns: The Bundle may be returned for a full refund until the earlier of 30 days or the return policy set by the retailer. See retailer for return policy.

Upgrade: See below for Upgrade terms.

Retailer Privacy Policy: See your retailer for privacy policy.

Upgrade Summary
If you meet certain eligibility requirements, you are eligible to upgrade your Xbox console purchased with Xbox All Access to the next Xbox console (coming late 2020) after making the equivalent of 18 monthly payments. In order to upgrade, you must trade in your existing Xbox console (in good condition) and purchase the next Xbox console with Xbox All Access, under a new 24-month agreement.

You may upgrade from Xbox One X, Xbox One S, and Xbox One S All-Digital Edition to the next Xbox console (coming late 2020) only. Upgrading from Xbox One S All-Digital Edition will require payment of an upgrade fee (currently USD$20, subject to change); upgrading from Xbox One X and Xbox One S do not require payment of an upgrade fee.

Upgrade Eligibility Requirements. You must meet all of the following eligibility requirements in order to exercise the option to upgrade to the next Xbox console:

  • You must perform the upgrade with the same retailer from which you bought your original console with Xbox All Access (it may be a different location, but must be the same retail chain).

  • You must have proof of identity that you are the person who has the Citizens One Line of Credit for Xbox All Access account associated with the console serial number.

  • You must have made the equivalent of at least 18 monthly payments on your 24-month contract.

  • You must trade in your original console, power supply unit (charging cable), and one controller to our trade-in partner in good condition (meeting the condition requirements set forth below) to the retailer at the time of upgrade (if you bought it at a physical store) or within 15 days of the date of completion of the Xbox All Access console upgrade (if you purchased online). -OR- You may purchase the original console (by paying any remaining hardware balance to Citizens One).

  • You must agree to enter into a new 24-month Xbox All Access contract with Citizens One or another Microsoft-approved financing partner. Financing is subject to approval by such partner and will be provided in accordance with such partner’s applicable credit terms and conditions.

  • You must exercise your upgrade option, using the upgrade process below, prior to the completion of your 24-month payment plan under your Citizens One Line of Credit for Xbox All Access.

Upgrade Process. To exercise your upgrade option, you must follow the instructions provided to you by Microsoft and/or Citizens One. If you purchased your original console with Xbox All Access from a physical store, you will need to take the old console back to the store (but you do not have to go to the original store if it is a franchise). If you purchased the original console from an online retailer you will follow the instructions set forth by the online retailer to undertake the upgrade and trade-in the original console.

You must trade in your original console, power supply unit and controller in good condition. PLEASE NOTE: You should ONLY trade in your console and the power supply unit (charging cable) and one controller. You should NOT trade in any other accessories (e.g., additional controllers, headsets), or any optional components purchased with the original console. If you send your accessories with your console to the trade-in partner, your accessories WILL NOT be returned to you and will be recycled in accordance with Responsible Recycling standards.

Traded-in consoles must meet the following requirements to be deemed to be in “good condition”:

  • The power supply unit (charging cable) must be included;

  • A functional, standard controller must be included;

  • The console must turn on and boot up to the start screen; and

  • The housing must be completely intact without cracks or missing parts and cannot have any etchings or asset tags.

If you are upgrading at a physical retailer location, the retailer will perform checks on the console and will determine whether your console is in “good condition.” If you purchased online, the determination of whether the console is in “good condition” will be made by the trade-in partner once your console has been received.

Do not ship the console without receiving the necessary documentation and labels. If you are at a physical retailer, they will provide the labels for you and will take the console for shipment to the trade-in partner. If you purchased online, you will need to print out the labels yourself. Follow the instructions provided by the trade-in partner to ship the old console. If you purchased your console online, you will have 15 days from the date of purchase of your new Xbox All Access console to trade in your old Xbox All Access console. If you do not trade in your console within the allotted time, you will continue to be responsible for monthly payments for the old console (and the new console) as they become due under the credit agreement with Citizens One.

If you trade in the console within the allotted time and the console has been determined to be in “good condition,” as outlined above, you will be released from your remaining payment obligations on the old console.

If your old Xbox All Access console is determined not to be in “good condition” or is missing the controller and/or power supply, it may be returned to you, and you will be responsible for any remaining payment obligations for the old console under the terms of your credit agreement with Citizens One.

If you opt to keep the old Xbox All Access console and purchase a new console with Xbox All Access, you will be responsible for paying the outstanding balance on your console hardware (but will not be obligated to pay for the remainder of the Xbox Game Pass Ultimate service for the old console). You can receive more information about the buyout process from Citizens One.