XBOX Subscriptions and Cloud Terms & Conditions

Last updated: 11/11/2026

All XBOX subscriptions and cloud products in the bulleted list below require acceptance of the Microsoft Services Agreement (microsoft.com/msa) and the applicable Terms & Conditions below.

Any subscriptions and cloud products sold via Microsoft Store are subject to the Microsoft Store Terms of Sale (microsoft.com/en-AU/storedocs/terms-of-sale).

We may update these terms at any time. Where changes have, in our reasonable opinion, a material adverse impact, we will provide reasonable notice by email. Continued use after the changes take effect means you agree to the revised terms. When we post changes to these terms, we will revise the "last updated" date.

Table of Contents

Promotional Offer Terms:

Sign in for your available offers. Promotional offers may be for new subscribers only and/or not be valid for all subscribers, and are only available for a limited time. Offers available in selected regions only. Valid payment method required. For subscription offers, subscription automatically continues after the promotional period at the normal price in force at the time (subject to change), unless cancelled, plus applicable taxes.

Recurring Billing:

By subscribing you are authorising recurring payments made to Microsoft at the intervals you selected, until cancelled or recurring billing is turned off. For more details, see xbox.com/cancel. To stop being charged, cancel your subscription or turn off recurring billing in your Microsoft account (account.microsoft.com/services) or on your XBOX console, before the next billing date. Charges may be increased with at least 30 days notice as described in the Microsoft Store Terms of Sale. You can receive a refund within 30 days from your initial purchase by cancelling your subscription (unless you are notified in a particular product offer that your purchase is non-refundable). This does not affect your additional rights under applicable law.

If a third party is billing you for your subscription, contact them for information about billing, cancellation and refunds.

XBOX Game Pass Availability Notice:

Game library and benefits vary over time and by region, device and XBOX Game Pass plan. See the current game library at xbox.com/xbox-game-pass/games. Learn more about supported regions at xbox.com/regions.

XBOX Game Pass Ultimate Subscription Terms:

Use your active XBOX Game Pass Ultimate subscription to play games on XBOX One and XBOX Series X|S consoles, as well as compatible Windows 10/11 PCs (see limitations below for S mode and ARM devices), and stream select games (where available) to your supported devices with included monthly cloud playtime hours. Availability and performance may vary by device. Some game titles are only playable on some platforms. XBOX Game Pass Ultimate gives you access to 400+ console and PC games, select new games on day one, cloud gaming, online console multiplayer, EA Play, Fortnite Crew, Ubisoft+ Classics and other benefits (cloud gaming in select markets only). Monthly content drops (including V-Bucks) are provided under a limited licence for active subscribers. If your subscription is canceled and refunded for a given month, the content drop for that month may be removed from your account. Account linking is required to access third-party subscription benefits, including EA Play, Ubisoft+ Classics and Fortnite Crew benefits, (including accrual of V-Bucks). Note: Purchase of XBOX Game Pass Ultimate automatically (a) upgrades your existing XBOX Game Pass (Essential, Premium, PC, Console) and/or EA Play subscription(s) to XBOX Game Pass Ultimate at the current conversion ratio, and (b) cancels your existing Fortnite Crew membership. For more details, visit xbox.com/code-conversion. Future code redemptions are also subject to a conversion ratio. Conversion ratio subject to change. All conversions to XBOX Game Pass Ultimate are final: once converted, you cannot re-convert your XBOX Game Pass Ultimate subscription back to a previous subscription. Other existing subscriptions may also be subject to conversion. XBOX subscriptions can be extended a maximum number of months at a time per account (xbox.com/subscription-extension). EA Play subject to terms: EA Play Terms. Fortnite Crew subject to terms: Fortnite Crew Terms and Conditions. Ubisoft+ Classics subject to terms: Ubisoft+ Subscription Terms. Game titles, number, features and availability vary over time, by region, Game Pass plan and platform. See the current game library at xbox.com/xbox-game-pass/games. Learn more about supported regions at xbox.com/regions. For recurring subscriptions, subscription automatically continues to be charged at the normal price in force at the time (subject to change, plus applicable taxes), unless cancelled. Cancel at account.microsoft.com/services. Notice before purchase of add-ons, DLC, consumables, virtual currency, subscriptions or other items (sold separately): to continue using these items (1) if your subscription terminates you must reactivate your subscription, and (2) if a game leaves the library, you must buy the game separately. Age restrictions apply. Online multiplayer for free-to-play XBOX games does not require a paid subscription. See your games for multiplayer requirements. Online multiplayer between XBOX console generations not supported in some games. Discounts are based on Microsoft Store price, are not combinable with other offers and are not redeemable for cash. Discount offers exclude titles within 30 days of launch and are not available with selected titles. Number and content of benefits vary by game, region, platform and over time, and must be redeemed by stated timeframe. Service, features and requirements may change or be retired. Subject to the Microsoft Services Agreement (microsoft.com/msa). For Ultimate games that are playable on PC: App download, Windows update(s) and storage required (xbox.com/pc-app). System requirements vary by game; performance scales with higher end systems. Game download and installation are not supported on Windows PCs with Arm architecture. For Windows devices in S mode: downloading/installing games requires switching out of S mode. See here for Cloud Gaming Terms.

XBOX Game Pass Premium Subscription Terms:

Use your active XBOX Game Pass Premium subscription to play games on XBOX One and XBOX Series X|S consoles, as well as compatible Windows 10/11 PCs (see limitations below for S mode and ARM devices), and stream select games (where available) to your supported devices with included monthly cloud playtime hours. Availability and performance may vary by device. Some game titles are only playable on some platforms. XBOX Game Pass Premium gives you access to 200+ console and PC games, cloud gaming, online console multiplayer and other benefits (cloud gaming in select markets only). Monthly content drops are provided under a limited licence for active subscribers. If your subscription is canceled and refunded for a given month, the content drop for that month may be removed from your account. Account linking is required to access third-party subscription benefits. Note: Purchase of XBOX Game Pass Premium automatically upgrades your existing XBOX Game Pass Essential (formerly Core) subscription(s) to XBOX Game Pass Premium at the current conversion ratio. For more details, visit xbox.com/code-conversion. Future code redemptions are also subject to a conversion ratio. Conversion ratio subject to change. All conversions to XBOX Game Pass Premium are final: once converted, you cannot re-convert your XBOX Game Pass Premium subscription back to a previous subscription. Other existing subscriptions may also be subject to conversion. XBOX subscriptions can be extended a maximum number of months at a time per account (xbox.com/subscription-extension). Game titles, number, features and availability vary over time, by region, Game Pass plan and platform. See the current game library at xbox.com/xbox-game-pass/games. Learn more about supported regions at xbox.com/regions. For recurring subscriptions, subscription automatically continues to be charged at the normal price in force at the time (subject to change, plus applicable taxes), unless cancelled. Cancel at account.microsoft.com/services. Notice before purchase of add-ons, DLC, consumables, virtual currency, subscriptions or other items (sold separately): to continue using these items (1) if your subscription terminates you must reactivate your subscription, and (2) if a game leaves the library, you must buy the game separately. Requires download(s) (significant storage, broadband, and ISP fees apply) and Microsoft account. May require additional hardware and subscriptions. Age restrictions apply. Online multiplayer for free-to-play XBOX games does not require a paid subscription. See your games for multiplayer requirements. Online multiplayer between XBOX console generations not supported in some games. Discounts are based on Microsoft Store price, are not combinable with other offers and are not redeemable for cash. Discount offers exclude titles within 30 days of launch and are not available with selected titles. Number and content of benefits vary by game, region, platform and over time, and must be redeemed by stated timeframe. Service, features and requirements may change or be retired. Subject to the Microsoft Services Agreement (microsoft.com/msa). For Premium games that are playable on PC: App download, Windows update(s) and storage required (xbox.com/pc-app). System requirements vary by game; performance scales with higher end systems. Game download and installation are not supported on Windows PCs with Arm architecture. For Windows devices in S mode: downloading/installing games requires switching out of S mode. See here for Cloud Gaming Terms.

XBOX Game Pass Essential Subscription Terms:

Use your active XBOX Game Pass Essential subscription to play select games on XBOX One and XBOX Series X|S consoles, as well as compatible Windows 10/11 PCs (see limitations below for S mode and ARM devices), and stream select games (where available) to your supported devices with included monthly cloud playtime hours. Availability and performance may vary by device. Some game titles are only playable on some platforms. For XBOX 360 users: game catalogue not available; games sold separately. XBOX Game Pass Essential gives you access to 50+ console and PC games, cloud gaming, online console multiplayer and other benefits (cloud gaming in select markets only). Monthly content drops are provided under a limited licence for active subscribers. If your subscription is canceled and refunded for a given month, the content drop for that month may be removed from your account. Account linking is required to access third-party subscription benefits. See xbox.com/xbox-game-pass/games for titles and platforms. XBOX subscriptions can be extended a maximum number of months at a time per account (xbox.com/subscription-extension). Game titles, number, features and availability vary over time, by region, Game Pass plan and platform. See the current game library at xbox.com/xbox-game-pass/games. Learn more about supported regions at xbox.com/regions. For recurring subscriptions, subscription automatically continues to be charged at the normal price in force at the time (subject to change; plus applicable taxes), unless cancelled. Cancel at account.microsoft.com/services. Notice before purchase of add-ons, DLC, consumables, virtual currency, subscriptions or other items (sold separately): to continue using these items (1) if your subscription terminates you must reactivate your subscription, and (2) if a game leaves the library, you must buy the game separately. Requires download(s) (significant storage, broadband and ISP fees apply) and Microsoft account. May require additional hardware and subscriptions. Age restrictions apply. Online multiplayer for free-to-play XBOX games does not require a paid subscription. See your games for multiplayer requirements. Online multiplayer between XBOX console generations not supported in some games. Discounts are based on Microsoft Store price, are not combinable with other offers and are not redeemable for cash. Discount offers exclude titles within 30 days of launch and are not available with selected titles. Number and content of benefits vary by game, region, platform and over time, and must be redeemed by stated timeframe. Service, features and requirements may change or be retired. Subject to the Microsoft Services Agreement (microsoft.com/msa). For Essential games that are playable on PC: App download, Windows update(s) and storage required (xbox.com/pc-app). System requirements vary by game; performance scales with higher end systems. Game download and installation are not supported on Windows PCs with Arm Architecture. For Windows devices in S mode: downloading/installing games requires switching out of S mode. For information about Game Pass Essential, and FAQs, including information for former XBOX Live Gold/Game Pass Core subscribers who are now Essential subscribers, see xbox.com/gamepass-faq. See here for Cloud Gaming Terms.

PC Game Pass Subscription Terms:

Use your active PC Game Pass subscription to play PC games on compatible Windows 10/11 PCs (see limitations below for S mode and ARM devices). Availability and performance may vary by device. App download, Windows update(s) and storage required (xbox.com/pc-app). System requirements vary by game; performance scales with higher end systems. Game download and installation are not supported on Windows PCs with Arm architecture. For Windows devices in S mode: downloading/installing games requires switching out of S mode. Monthly content drops are provided under a limited licence for active subscribers. If your subscription is canceled and refunded for a given month, the content drop for that month may be removed from your account. Account linking is required to access third-party subscription benefits. Game titles, number, features and availability vary over time, by region, Game Pass plan and platform. See the current game library at xbox.com/xbox-game-pass/games. Learn more about supported regions at xbox.com/regions. For recurring subscriptions, subscription automatically continues to be charged at the normal price in force at the time (subject to change, plus applicable taxes), unless cancelled. Cancel at account.microsoft.com/services. Notice before purchase of add-ons, DLC, consumables, virtual currency, subscriptions or other items (sold separately): to continue using these items (1) if your subscription terminates you must reactivate your subscription, and (2) if a game leaves the library, you must buy the game separately. Requires download(s) (significant storage, broadband, and ISP fees apply) and Microsoft account. May require additional hardware and subscriptions. Age restrictions apply. Discounts are based on Microsoft Store price, are not combinable with other offers and are not redeemable for cash. Discount offers exclude titles within 30 days of launch and are not available with selected titles. Number and content of benefits vary by game, region, platform and over time, and must be redeemed by stated timeframe. EA Play subject to terms: EA Play Terms. XBOX subscriptions can be extended a maximum number of months at a time per account (xbox.com/subscription-extension). Service, features and requirements may change or be retired. Subject to the Microsoft Services Agreement (microsoft.com/msa).

XBOX Game Pass for Console Subscription Terms:

Use your active XBOX Game Pass for Console subscription to play games on XBOX One and XBOX Series X|S consoles. Availability and performance may vary by console. Some game titles are only playable on XBOX Series X|S consoles. Game titles, number, features and availability vary over time, by region, Game Pass plan and platform. For recurring subscriptions, subscription automatically continues to be charged at the normal price in force at the time (subject to change, plus applicable taxes), unless cancelled. Cancel at account.microsoft.com/services. Notice before purchase of add-ons, DLC, consumables, virtual currency, subscriptions or other items (sold separately): to continue using these items (1) if your subscription terminates you must reactivate your subscription, and (2) if a game leaves the library, you must buy the game separately. Some games and online console multiplayer require Game Pass Ultimate, Premium or Essential (subscriptions sold separately). Requires download(s) (significant storage, broadband, and ISP fees apply) and Microsoft account. May require additional hardware and subscriptions. Age restrictions apply. Discounts are based on Microsoft Store price, are not combinable with other offers and are not redeemable for cash. Discounts offers exclude titles within 30 days of release and are not available with select titles. XBOX subscriptions can be extended a maximum number of months at a time per account (xbox.com/subscription-extension). Service, features and requirements may change or be retired. Subject to the Microsoft Services Agreement (microsoft.com/msa).

XBOX Game Pass Standard Terms:

XBOX Game Pass Standard is now XBOX Game Pass Premium.

XBOX Game Pass Core Subscription Terms:

XBOX Game Pass Core is now XBOX Game Pass Essential.

XBOX Live Gold Subscription Terms:

XBOX Live Gold is now XBOX Game Pass Essential.

XBOX Cloud Gaming Terms:

Stream with:

  • an XBOX Game Pass subscription that includes monthly cloud playtime hours (monthly hours vary by Game Pass plan);

  • purchasable cloud playtime hours; or

  • ad-supported cloud gaming with an XBOX account.

Requires supported device. Requires cloud-playable game through game purchase, qualifying Game Pass subscription or, for select games, free-to-play access. Some games require an eligible XBOX Game Pass subscription to stream; see game for details. Some games may not be supported with ad-supported cloud gaming.

Select regions (xbox.com/regions) and devices (xbox.com/cloud-devices). Streaming limits apply. Server availability, wait times, streaming quality, session limits, access and cloud gaming library will vary over time, by Game Pass plan and with ad-supported streaming. See cloud gaming library (xbox.com/play) and cloud gaming FAQs (xbox.com/cloud-gaming-faq).

Where applicable, ad-supported cloud gaming is available only after available ad-free cloud gaming hours have been used. Cloud playtime hours included with an eligible Game Pass plan cannot be combined with cloud playtime hours included in select partner offers.

Requires high-speed internet connection (ISP fees apply). Best performance will be achieved at rates of 10 Mbps on mobile devices, 20 Mbps on consoles, PCs and tablets and 5GHz WiFi or mobile data connection. Streaming performance is affected by internet connection, user location, device and other factors. Your gameplay on other devices may be limited. Streamed games may have limited functionality, for example:

  • Limited video resolution;

  • Limited audio outputs;

  • Limited game save storage (cloud saves only);

  • Limited companion app support; and/or

  • Limited accessory and peripheral support.

Purchasable Cloud Playtime Terms:

Stream select cloud-playable games you own or that are included with an XBOX Game Pass subscription (both sold separately) with XBOX Cloud Gaming on supported devices. See supported devices at xbox.com/cloud-devices and the cloud gaming library at xbox.com/play. Requires a Microsoft account with XBOX profile. Some games require an eligible XBOX Game Pass subscription to stream; see game for details. Game availability may vary by device. Select regions (xbox.com/regions).

Purchasable cloud playtime hours are added to your account balance and deducted as used. Purchasable cloud playtime hours do not reset on a recurring basis. Purchasable cloud playtime hours can only be used for XBOX Cloud Gaming. Cloud session limits apply. If applicable, cloud playtime hours included with an XBOX Game Pass subscription will be used before purchasable cloud playtime hours. Purchasable cloud playtime hours may not be redeemed or exchanged for cash and are non-transferable. Purchase and account balance limits may apply.

Gift Card Terms:

See microsoft.com/cardterms.