Xbox All Access

No. Low monthly payments for Xbox All Access are only available through Klarna financing.

In order to maintain your 0% p.a. promotional rate for your Xbox All Access purchase and avoid additional fees, you must pay the Interest-Saver amount before the due date shown on your statement each month. Please note, if you pay your minimum payment or miss two consecutive payments, this transforms your Xbox All Access 0% p.a. promotional rate to Klarna's standard account rate of 18.9% increasing the total amount you have to pay. To not miss a payment, Klarna recommends you set-up autopay for the Interest-Saver payment option. To do so, log into the Klarna app (or web) and select the ‘Payment Methods’ option from the settings menu and follow the instructions to link your Bank account.

Representative example: The standard interest rate on purchases is 18.9% p.a. (variable), so if you borrow £750, the Representative APR will be 18.9% APR (variable).

Upgrading to the next Xbox console version is easy.

1. Customers have the option to apply for an upgrade to the next Xbox console (expected end of 2020) after making the equivalent of 18 full payments. (Note: If you purchased an Xbox One X during the special upgrade offer, you may be able to upgrade earlier (see “What are the terms for the Xbox One X special upgrade offer?” FAQ below).) Check your upgrade eligibility with Klarna at https://www.klarna.com/uk/customer-service/.

2. Once you’ve confirmed that you’re eligible to upgrade, get the next Xbox console with a new Xbox All Access purchase from the same retail partner where you joined the program, entering into a new finance agreement and paying any applicable fees.

You will need to trade-in all products included in your original Xbox All Access purchase, including the Xbox One console, controller, and power cord when upgrading. Products must be in good condition in order to be eligible for trade-in and upgrade. If upgrading, you’ll receive a special kit in the post allowing you to package your original Xbox All Access console to send back within 15 days of upgrade. For more information about requirements for trade-in hardware, please see the Xbox All Access upgrade terms at Xbox.com/XboxAllAccessTerms.

Xbox All Access customers have the option to apply for an upgrade to the next Xbox console (expected end of 2020) after making the equivalent of 18 full payments and paying any applicable fees. (Note: If you purchased an Xbox One X during the special upgrade offer, you may be able to upgrade earlier (see “What are the terms for the Xbox One X special upgrade offer?” FAQ below).) Upgrade eligibility criteria can be found at Xbox.com/XboxAllAccessTerms.

If you purchased an Xbox One X between 5 Nov, 2019 and 31 Dec, 2019, you are eligible to upgrade to the Project Scarlett console in as few as 12 months. Upgrading to Project Scarlett is subject to its release and availability at the time you wish to upgrade. Upgrade requires at least 12 full payments on your original Xbox All Access contract, and entering into a new fixed term financial agreement with Klarna for purchase of a new 24-month Xbox All Access contract for Project Scarlett, expected end of 2020, which will be subject to Klarna’s terms and conditions. Offer valid for original purchase of Xbox One X with Xbox All Access through 31 Dec, 2019; not available with Xbox One S / S All-Digital. New application with Klarna, contract, terms, and pricing apply. Requires return of console in good condition or payment of the console balance. See product and upgrade terms at Xbox.com/XboxAllAccessTerms.

Xbox All Access is an exclusive, standalone offer and can’t be combined with other offers, such as temporary price reductions or trade-ins, unless specifically stated. Xbox All Access is available at GAME and Smyths Toys.

UK: Xbox All Access is available at GAME and Smyths Toys and coming to more retailers in 2020.

Log in to the customer portal at app.klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team at app.klarna.com or https://www.klarna.com/uk/customer-service/.

Yes. Klarna lets you enjoy Xbox All Access with no upfront cost, a low monthly price, and promotional 0% p.a. for 24 months with Klarna.^{^}

Representative example: The standard interest rate on purchases is 18.9% p.a. (variable), so if you borrow £750, the Representative APR will be 18.9% APR (variable).

The first time you purchase with Klarna financing you will be asked to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your order will be placed. Klarna financing for Xbox All Access is a promotional plan on the Klarna Account that lets you spread the cost into equal monthly payments with promotional 0% interest and no upfront cost.^{^} If you make your payments by the due date each month, the monthly payment shown should allow you to pay off the purchase within 24 months with no extra cost (0% p.a.). Should you choose to pay your minimum payment instead of your Interest-Saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable).

Representative example: The standard interest rate on purchases is 18.9% p.a. (variable), so if you borrow £750, the Representative APR will be 18.9% APR (variable).

You will be asked to complete a credit application for your Xbox All Access purchase. The application process will include the option to see if you will likely qualify for financing with a soft credit check that will not impact your credit score. To make a purchase, you will be asked to complete a financing application where a full credit check will be made and may impact your credit score.

Simply select the ‘Make a payment button’ in your monthly statement email, which Klarna will send you on or around the 7th of every month. If you do not have your monthly statement email to hand, you can login at https://app.klarna.com/login or via the Klarna app, which is available on Android and IOS. Follow the steps to request a new login https://app.klarna.com/login, which will be sent to your email address. To never miss a payment, Klarna recommends you set-up autopay. To do so, log into the Klarna app (or web) and select the ‘Payment Methods’ option from the settings menu and follow the instructions to link your Bank account. Alternatively, you can opt to pay monthly with your bank account or debit card. You will be presented with a minimum or Interest-Saver payment, or you can enter a custom amount. Xbox All Access is a promotional purchase which is due at the end of each month. Please note, if you pay your minimum payment, this transforms your Xbox All Access promotional rate to Karna's standard rate account, which is charged at 18.9% interest.

Representative example: The standard interest rate on purchases is 18.9% p.a. (variable), so if you borrow £750, the Representative APR will be 18.9% APR (variable).

Log in to the Klarna customer portal https://app.klarna.com/login or via the Klarna app, which is available on Android and IOS, to review your purchases and settle your monthly statement. If you need further assistance, contact Klarna’s Customer Service team at https://www.klarna.com/uk/customer-service/.

Yes. Once the next Xbox console is available (expected end of 2020), Xbox All Access customers who have made 18 full payments have the option to apply for an upgrade by entering into a new finance agreement and paying any applicable fees. (Note: If you purchased an Xbox One X during the special upgrade offer, you may be able to upgrade earlier (see “What are the terms for the Xbox One X special upgrade offer?” FAQ above).)

Xbox Game Pass Ultimate includes all the benefits of Xbox Live Gold, plus over 100 high-quality console and PC games. New games are added all the time, so there’s always something new to play. Enjoy exclusive member deals and discounts. Play together with friends on the most advanced multiplayer network and discover your next favourite game. Learn more at https://xbox.com/gamepass.

If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate membership and added to your Ultimate membership up to a maximum of 36 months. Xbox Game Pass Ultimate memberships are limited to 36 months.

If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Xbox Game Pass Ultimate membership through Xbox All Access. You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate.

To check your prepaid balance, go to https://account.microsoft.com/services/. Note, once converted to Xbox Game Pass Ultimate, Xbox Live Gold and other Game Pass memberships cannot be unconverted. Learn more at https://xbox.com/gamepass.

If you redeemed the 24-month Xbox Game Pass Ultimate membership prior to returning your Xbox All Access purchase, the 24-months of Xbox All Access Ultimate will be removed from your account at time of return. Note, once your existing Xbox Live Gold and/or Game Pass memberships are converted to Xbox Game Pass Ultimate, Xbox Live Gold and other Game Pass memberships cannot be unconverted. Learn more at https://xbox.com/gamepass.

Your 24-month Xbox Game Pass Ultimate membership is delivered directly to your console. Redeem it during initial console setup or later in the Settings app.

To redeem during initial setup:
1. Turn on your Xbox console and follow the guided on-screen setup instructions.
2. In the Account steps, sign in with the Microsoft account you want to use for Xbox Game Pass Ultimate membership.
3. On the screen titled This Xbox comes with, choose Xbox All Access and select Claim it. Alternatively, you can choose Decide later and redeem the membership from Settings using your current Microsoft account or another Microsoft account.

To redeem in Settings app:
1. Make sure you’re signed in with the Microsoft account you want to use for Xbox Game Pass Ultimate membership.
2. Press the Xbox guide button to open the guide.
3. Select Settings > All settings > Account.
4. In Account, select Included with this Xbox.
5. Select Xbox All Access, then select Claim it.

If you do not see an option to redeem your Xbox Game Pass Ultimate through initial setup and/or through the Settings app, directly contact the retailer where you purchased Xbox All Access. They’ll need to verify your Xbox All Access account, console Serial Number, and determine next steps.

No, anyone can redeem the membership on the console purchased with Xbox All Access.

With Xbox All Access, you are purchasing the console and the entire 24-month Xbox Game Pass Ultimate membership from the retailer at the time of purchase. The purchase is subject to the retailer’s return policy. Your purchase must be returned within 30 days (or less, if the retailer’s return period is shorter). Please contact your Xbox All Access retailer for more details about returns.

Once the return has been completed by the retailer, no further action is required to your Klarna account.

No. The Xbox Game Pass Ultimate membership is included in the Xbox All Access purchase. You cannot cancel your membership and reduce your monthly payment.

With Xbox All Access, you own the console and 24-month Xbox Game Pass Ultimate membership outright upon purchase. The Microsoft Limited Warranty covers the Xbox console and Xbox controller for one year, irrespective of the length of your financing term. If your console and/or controller malfunction after that one-year period, you would be responsible. Please note, monthly payments will continue until the remaining balance on your Klarna account is paid in full, even if your Xbox console is not working. For additional support information please see https://support.microsoft.com/devices.

To be eligible to upgrade, customers must have made 18 full payments^{^} and your Klarna account must be up to date—meaning you have made timely payments, you do not have any payments that are past due, and you have sufficient credit available to buy the next Xbox console with Xbox All Access. (Note: If you purchased an Xbox One X during the special upgrade offer, you may be able to upgrade earlier (see “What are the terms for the Xbox One X special upgrade offer?” FAQ above).)

There is no upgrade fee for customers upgrading from an Xbox One S or Xbox One X to the next Xbox console. Customers upgrading from an Xbox One S All-Digital Edition console will be charged a £15 upgrade fee. Upgrade requires a new Xbox All Access purchase and trade-in of the Xbox One console, controller, and power cord associated with the previous Xbox All Access purchase in good condition.

The Xbox All Access upgrade option allows you to apply for an upgrade from an Xbox One console to the next Xbox console only, expected end of 2020 (excludes Xbox One X, S, and S All Digital Edition).

Klarna reserves the right to perform a credit inquiry as needed to determine financing eligibility. Depending on your account performance and transactional history with Klarna, Klarna may approve or deny credit.

When you upgrade to the next Xbox console your unpaid months from the original 24-month Xbox Game Pass Ultimate membership will be removed from your Microsoft account. You’ll receive another 24-month Xbox Game Pass Ultimate membership as part of your new Xbox All Access purchase.