Question 1

What is Xbox Game Pass?

Accepted Answer

Xbox Game Pass has unlimited access to over 100 high-quality games—with titles added all the time. Whether you play console games, PC games, or both, there’s a plan for you. Join Xbox Game Pass for one low monthly price and discover your next favorite game.

Question 2

How do I get Xbox Game Pass?

Accepted Answer

You can choose and purchase the Xbox Game Pass plan (Ultimate, PC, or Console) that is right for you at https://xbox.com/gamepass

Question 3

What is Xbox Game Pass Ultimate and what are its benefits?

Accepted Answer

Xbox Game Pass Ultimate includes all the benefits of Xbox Live Gold, plus over 100 high-quality console and PC games. New games are added all the time, so there’s always something new to play. Enjoy exclusive member deals and discounts. Play together with friends on the most advanced multiplayer network and discover your next favorite game.

Question 4

What is Xbox Game Pass for PC and what are its benefits?

Accepted Answer

Xbox Game Pass for PC includes unlimited access to a library of high-quality PC games on Windows 10. With games added all the time, you’ll always have something new to play. The best way to experience Xbox Game Pass on Windows 10 is with the Xbox app.

Question 5

After I join Xbox Game Pass Ultimate, can I still redeem Xbox Live Gold and Xbox Game Pass codes?

Accepted Answer

After you join the Xbox Game Pass Ultimate plan, you can continue to redeem Xbox Live Gold and Xbox Game Pass codes. These codes will automatically convert to Xbox Game Pass Ultimate at a ratio based on the ERP (Estimated Retail Price) of those codes.

Token says…	You get…
1 month of Gold	20 days of Ultimate
3 months of Gold	50 days of Ultimate (1+ month)
6 months of Gold	79 days of Ultimate (2+ months)
12 months of Gold	4 months of Ultimate
24 months of Gold	8 months of Ultimate
1 month of Xbox Game Pass (Console Games)	20 days of Ultimate
3 months of Xbox Game Pass (Console Games)	2 months of Ultimate
6 months of Xbox Game Pass (Console Games)	4 months of Ultimate
12 months of Xbox Game Pass (Console Games)	5 months of Ultimate
24 months of Xbox Game Pass (Console Games)	10 months of Ultimate
1 month of Xbox Game Pass PC Games	20 days of Ultimate

Question 6

Is Xbox Game Pass available in my market?

Accepted Answer

Xbox Game Pass is currently available in the following markets:
Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Korea, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia*, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea (PC Games plan not available), Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom, United States.
*(purchase at your local retailer)

Question 7

What happens to my Xbox Live Gold or Xbox Game Pass memberships once I upgrade to Xbox Game Pass Ultimate?

Accepted Answer

A purchase of Xbox Game Pass Ultimate automatically upgrades your existing Xbox Live Gold or Xbox Game Pass memberships to Xbox Game Pass Ultimate.

Question 8

What happens to my prepaid months of Xbox Live Gold and/or Xbox Game Pass when I join Xbox Game Pass Ultimate?

Accepted Answer

When you join Xbox Game Pass Ultimate, we will apply any prepaid time you have on Xbox Live Gold and/or Xbox Game Pass toward Xbox Game Pass Ultimate, up to a maximum of 36 months. For example, if you have 3 months of Xbox Live Gold and 3 months of Xbox Game Pass already on your account when you purchase your first month of Xbox Game Pass Ultimate, you will have a total of 7 months of Ultimate on your account before you need to renew your membership.

Question 9

What happens if I have more than 36 months prepaid time in my account?

Accepted Answer

The maximum time that can be applied to Xbox Game Pass Ultimate is 36-months. Any time over that will no longer remain in your account after you upgrade.

Question 10

Does Xbox Game Pass Ultimate include all the games from Xbox Game Pass on Xbox One and Windows 10?

Accepted Answer

Yes. Xbox Game Pass Ultimate includes all games from Xbox Game Pass for Console as well as Xbox Game Pass for PC.

Question 11

How do I know on which platform (Xbox One or Windows 10) a game is available?

Accepted Answer

Visit the Xbox Game Pass Games Library to view a current list of games included across all the Xbox Game Pass plans where you can search by platform.

Question 12

Where can I play games in the Xbox Game Pass for PC library?

Accepted Answer

You can play on a Windows 10 PC. Please check the individual game detail pages to confirm if your machine specifications and operating system version meet the minimum requirements set forth by the developer. Certain games may require the latest Windows update.

Question 13

Can I play Xbox Game Studios games for free with Xbox Game Pass using third-party stores like Steam?

Accepted Answer

Xbox Game Pass does not support third-party stores such as Steam on PC. We recommend you enjoy your membership through the Xbox (Beta) app.

Question 14

Do I need Xbox Live Gold to play online multiplayer games on PC?

Accepted Answer

No, you do not need Xbox Live Gold. There is no additional charge to play online multiplayer on PC. You will need a wired or wireless Internet connection to play online.

Question 15

How do I manage or cancel my Xbox Game Pass?

Accepted Answer

See How to cancel your Xbox subscription for info on how to manage or cancel your Xbox Game Pass.

Question 16

How often are new games added to the library?

Accepted Answer

New games are added all the time, so be sure to check back often for the latest additions to the catalog.

Question 17

How do I find or manage my games on PC?

Accepted Answer

Visit https://xbox.com/pcgamesplan or the new Xbox app on your Windows 10 device to check out the latest library of games and learn more about Xbox Game Pass. Each month, Xbox will update the Xbox Game Pass library and share information about new games coming via the Xbox Game Pass social media channels. Games will be added and removed from the library over time.

Question 18

How do member discounts work for games and add-ons?

Accepted Answer

Love a game currently in the library and want to own it? You can buy it and save up to 20%, plus get up to 10% off related game DLC and add-ons. Discounts are based on the Microsoft Store price and are tiered based on the game’s global launch date. Between 31 and 90 days from a game’s launch date, members receive up to a 10% discount off the Microsoft Store price. After 90 days from a game’s launch date, members receive up to a 20% discount. For game DLC and add-ons, Xbox Game Pass members receive up to a 10% discount from the day the add-on is released. Xbox Game Pass discounts are not combinable with other offers and are not redeemable for cash; discount offers exclude games within 30 days of launch and are not available with select games; discounts based on Microsoft Store price.

Question 19

How long do I have access to games within the Xbox Game Pass plans library?

Accepted Answer

Xbox Game Pass members enjoy unlimited access to high-quality games within the PC or Console libraries, until either the membership is canceled/expires, or a game leaves the Xbox Game Pass library.

Question 20

How long does it take to download a game?

Accepted Answer

The time to download a game depends on each game’s installation size, as well as your bandwidth connection.

Question 21

If I download a game, can I access it after it leaves the library?

Accepted Answer

Once a game leaves the Xbox Game Pass library, you will need to purchase a digital copy from the Xbox app or the Microsoft Store, insert a disc, or obtain another form of entitlement to continue playing the game. Remember, Xbox will notify members prior to a game leaving the Xbox Game Pass library. And as a member, you can purchase any game in the library for up to 20% off (or the best available discounted price) to continue playing a game once it leaves the library. Xbox Game Pass discounts are not combinable with other offers and are not redeemable for cash; discount offers exclude games within 30 days of launch and are not available with select games; discounts based on Microsoft Store price.

Question 22

If a game leaves the Xbox Game Pass library, do the DLC and add-ons get removed or do I get to keep them?

Accepted Answer

If you purchase DLC and add-ons for a game that later leaves the library, your DLC and add-ons will not be removed. However, to continue playing the DLC and add-ons, you will need to purchase a digital copy of the game from the Xbox app or the Microsoft Store, insert a disc, or obtain another form of entitlement to continue playing the game.

Question 23

I have a game from Xbox Game Pass installed on my PC. Why won't it play?

Accepted Answer

If a game was installed from the Xbox Game Pass library but will no longer play, make sure your Xbox Game Pass membership is active and the game is still in the current library. Please also check the individual game detail page to confirm if your machine specifications and operating system version meet the minimum requirements set forth by the developer. Certain games may require the latest Windows update.

Question 24

I was playing a game from the Xbox Game Pass library, but it's no longer listed. Where did it go?

Accepted Answer

Games may exit the library after a period. Once a game leaves the Xbox Game Pass library, you will need to purchase a digital copy from the Xbox app or the Microsoft Store, insert a disc, or obtain another form of entitlement to continue playing the game. Xbox Game Pass members can purchase Xbox One games for up to 20% off (DLC and add-ons for up to 10% off) before the game leaves the active Xbox Game Pass library. Xbox Game Pass discounts are not combinable with other offers and are not redeemable for cash; discount offers exclude games within 30 days of launch and are not available with select games; discounts based on Microsoft Store price.

Question 25

If I download a game, will it be deleted if it leaves Xbox Game Pass or my subscription cancels/expires?

Accepted Answer

Games will not be deleted from your hard drive until you delete them, even if they have been removed from the Xbox Game Pass library. However, once a game leaves the Xbox Game Pass library, you will need to purchase a digital copy from the Xbox app or the Microsoft Store, insert a disc, or obtain another form of entitlement to continue playing the game.

Question 26

How does the offline mode work?

Accepted Answer

Most games available in the Xbox Game Pass PC Games plan on your Windows 10 device support offline play but check the details of the game to make sure yours is supported. Games from the Xbox Game Pass library can be played while the PC is offline, but for no more than 30 days before the PC must reconnect to the internet to verify an active subscription. Most games with a campaign mode will be playable offline, but games with network co-op or multiplayer features will not work while you’re offline. While playing offline, some features, such as the ability to purchase additional items, will not be available.

Question 27

Do family settings apply to Xbox Game Pass?

Accepted Answer

Family Settings such as screen time limits, content filters, and adult purchase approval apply to both Xbox One and Windows 10. The easiest way to set up and manage your family is on family.microsoft.com.

Question 28

Does Xbox Game Pass for PC give me access to the console library on my Xbox One?

Accepted Answer

With Xbox Game Pass for PC, you get access to the Xbox Game Pass library on your Windows 10 PC.  Join Xbox Game Pass Ultimate to enjoy Xbox Game Pass on both your Windows 10 PC and Xbox One console.

Question 29

Can I see content in Xbox Game Pass for PC library that I can't download or play?

Accepted Answer

Xbox Game Pass offers members unlimited access to all games offered in the current library.  Please check the individual game detail pages to confirm if your machine specifications and available storage meet the minimum requirements set forth by the developer.

Question 30

What are Xbox Game Pass Ultimate subscription details?

Accepted Answer

Use your active Xbox Game Pass Ultimate membership to play games on Xbox One and Windows 10 PC. Xbox Game Pass Ultimate includes Xbox Game Pass for Console, Xbox Game Pass for PC, Xbox Live Gold and additional benefits. Note: Purchase of Xbox Game Pass Ultimate automatically upgrades your existing Xbox Live Gold or Xbox Game Pass membership(s) to Xbox Game Pass Ultimate at a conversion ratio each based on days remaining. Learn how this works at www.xbox.com/gamepass. Future code redemptions are also subject to a conversion ratio. Conversion ratio subject to change. All conversions to Xbox Game Pass Ultimate are final: Once converted, you cannot re-convert your Xbox Game Pass Ultimate membership back to a previous membership. Maximum 36 months of redeemed Xbox Game Pass Ultimate per account at a time, including any converted time from Xbox Live Gold and/or Xbox Game Pass (for PC or console).

Game titles and number vary over time and by country. Membership continues to be charged at the then-current price (subject to change; plus applicable taxes) unless cancelled. Cancel anytime to stop your next scheduled charge; see account.microsoft.com/services. Notice before purchase of add-ons, DLC, consumables, virtual currency, or subscriptions (sold separately): If your membership terminates or a game is removed from the catalog, you must reactivate your membership or buy the game separately to continue using these items. ISP fees may apply. Age restrictions apply. Xbox Game Pass discounts are based on Microsoft Store price and are not combinable with other offers and are not redeemable for cash. Discount offers exclude titles within 30 days of launch and are not available with select titles. Service, features, and requirements may change or be retired. Subject to the Microsoft Services Agreement (microsoft.com/msa). For PC: App download, Windows update(s), and storage required (xbox.com/pcgamesplan). System requirements vary by game; performance scales with higher end systems.

Question 31

What are Xbox Game Pass for PC subscription details

Accepted Answer

Use your active Xbox Game Pass for PC membership to play PC games on Windows 10 PC. App download, Windows update(s), and storage required. System requirements vary by game; performance scales with higher end systems. Game titles and number vary over time and by country. Membership continues to be charged at the then-current price (subject to change; plus applicable taxes) unless cancelled. Cancel anytime to stop your next scheduled charge; see account.microsoft.com/services. Notice before purchase of add-ons, DLC, consumables, virtual currency, or subscriptions (sold separately): If your membership terminates or a game is removed from the catalog, you must reactivate your membership or buy the game separately to continue using these items. ISP fees and age restrictions apply. Xbox Game Pass discounts are based on Microsoft Store price and are not combinable with other offers and are not redeemable for cash. Discount offers exclude titles within 30 days of launch and are not available with select titles. Maximum 36 months of redeemed Xbox Game Pass per account at a time. Service, features, and requirements may change or be retired. Subject to the Microsoft Services Agreement (microsoft.com/msa).

代碼顯示…	您會得到…
1 個月 Gold 會員	20 天的 Ultimate
3 個月 Gold 會員	50 天的 Ultimate (1 個月以上)
6 個月 Gold 會員	79 天的 Ultimate (2 個月以上)
12 個月 Gold 會員	4 個月的 Ultimate
24 個月 Gold 會員	8 個月的 Ultimate
1 個月 Xbox Game Pass (主機遊戲)	20 天的 Ultimate
3 個月 Xbox Game Pass (主機遊戲)	2 個月的 Ultimate
6 個月 Xbox Game Pass (主機遊戲)	4 個月的 Ultimate
12 個月 Xbox Game Pass (主機遊戲)	5 個月的 Ultimate
24 個月 Xbox Game Pass (主機遊戲)	10 個月的 Ultimate
1 個月 Xbox Game Pass 電腦遊戲	20 天的 Ultimate

EA Play

權益

任務

Xbox Game Pass 會員從 Xbox Game Pass 遊戲庫購買精選遊戲可享最高 8 折優惠，購買相關遊戲附加內容亦可享最高 9 折優惠。^*

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其他瀏覽方式

適用於 Windows 10 電腦的 Xbox 應用程式

Xbox Game Pass 行動應用程式

常見問題集