Microsoft’s Code of Conduct Explained for Xbox Live Customers

This document was last updated: August 2015

Avoid the negative.

Promote the positive.

Microsoft's Code of Conduct Explained for Xbox Live Customers

Xbox Live is your online gaming community. Help make it fun for everyone by following Microsoft's Code of Conduct on Xbox Live. Here's a simple guide for applying the Code of Conduct to Xbox Live behaviour:

  • Think about how your Conduct and Content impact yourself and others on Xbox Live. Promote positive impact, avoid negative impact.
  • Negative impact can result in Consequences for you.

You can read more details below.


What is considered conduct in Xbox Live?

Conduct is anything you do that impacts yourself, others, Microsoft or Xbox Live.

What are examples of conduct that is prohibited in Xbox?

(Note: the examples below are just a few examples of Conduct prohibited by the Microsoft Code of Conduct. Just because something isn't on this list doesn't mean it's OK.)

  • Don’t create, share, use or promote prohibited Content.
  • Don’t engage in illegal activity. For example, don't:
    • Threaten to physically hurt others
    • Spread lies about someone, a product, a business or a group
    • Post a nude photo knowing the subject of the photo meant for it to be kept private
    • Extort or otherwise threaten action unless you get something you want
  • Don’t harm or harass. For example, don't:
    • Engage in self-harm
    • Encourage violence against people or animals
    • Scream at, intimidate or bully others
    • Violate another person's privacy (e.g. share someone’s personal information like their home address)
    • Fail to protect your account, devices and personal information (e.g. lend your credentials, post your private information publicly, fail to supervise your devices)
  • Don’t harm Microsoft, Xbox Live or another person's device. For example, don't:
    • Post links to malware
    • Interfere with another's ability to access their network or device
    • Interfere with Xbox Live
  • Don’t cheat or tamper. For example, don't:
    • Use unauthorised hardware or software
    • Exploit game vulnerabilities or glitches
    • Make unauthorised modifications to your account profile or its contents (e.g. tenure, Avatar, game saves, Gamerscore, achievements)
    • Intentionally play with someone who is using unauthorised software or methods
  • Don’t pirate or use another's content without permission. For example, don't:
    • Share content more broadly than you're allowed to share
    • Use another's intellectual property without permission (e.g. copyrights, trade secrets)
    • Play any illegitimately obtained software or pirated games
    • Play a game before it has been authorised for play on the service
  • Don’t engage in fraud or unauthorised transactions. For example, don't:
    • Lend, transfer, sell or otherwise provide third parties access to your accounts or Gamertags
    • Access or attempt to access accounts that you do not own
    • Purchase memberships, games, gift cards, account credit or content from unauthorised parties
    • Purchase memberships, games, gift cards, account credit or content from unauthorised parties
    • Use your account to trade services or in-game content for memberships, games, gift cards, account credit or content
    • Resell or redistribute any part of Xbox Live
    • Impersonate another person (e.g. Microsoft staff, moderators, employees of game developers, publishers or other Xbox partners)
  • Don’t use Xbox Live for commercial purposes. For example, don't:
    • Create an account for a business entity
    • Advertise any product or service in Xbox Live
  • Don’t promote prohibited Conduct.


What is considered content in Xbox Live?

Content is anything you create, share, use or promote that another person could see or hear or otherwise experience, like Gamertags, profile information, in-game content and videos.

What are examples of content that is prohibited in Xbox Live?

(Note: the examples below are just a few examples of Content prohibited by the Microsoft Code of Conduct. Just because something isn't on this list doesn't mean it's OK.)

  • Content involving illegality. For example:
    • Gambling, piracy, child pornography, obscenity or criminal activity
    • Underage drinking, illegal drug use or socially irresponsible behaviour connected with drug use (e.g. drinking and driving)
    • Terrorism (e.g. bomb or other weapon making instructions)
    • Information that could help identity thieves (e.g. government-issued identification number)
  • Content that could harm or harass a person, including yourself, or an animal. For example:
    • Profane words or phrases
    • Suicide-related content
    • (Note: the examples below are just a few examples of the type of behaviour prohibited by the Microsoft Code of Conduct. Just because something isn't on this list doesn't mean it's OK.)
    • Negative speech (including hate speech or threats of harm) directed at people who belong to a group, including groups based on race, ethnicity, nationality, language, gender, age, disability, veteran status, religion or sexual orientation/expression
    • "Noise", which is excessive speech intended to interfere with or disrupt another person's or group's ability to enjoy a game or app on Xbox Live
    • Content showing or promoting animal abuse
  • Content that is controversial. For example:
    • Sexual, provocative, pornographic or adult content
    • Violent content
    • Controversial religious content
    • Anything involving notorious people or organisations
    • Anything involving sensitive events, current or historical
  • Content that is unauthorised. For example:
    • Images and other content you don't have permission to use
    • Illegitimately obtained videos
  • Content that promotes, or sounds or looks like words, phrases, puns, images or imagery that refer to any prohibited content


A violation of the Microsoft Code of Conduct may be cause for these or other actions:

  • Automatic assignment of a new Gamertag, if you create an inappropriate Gamertag.
  • Content deletion, if you create or use inappropriate Content.
  • Restrictions (e.g. communications, multiplayer, account access) on your use of Xbox Live services, if you abuse those services.
  • Permanent suspension or device ban, if you commit an egregious violation that includes, but is not limited to: hacking, modding, profile tampering, fraud, trading or stealing accounts or Gamertags, severe racial remarks, impersonating Xbox staff, displaying nudity, repeatedly creating inappropriate Gamertags or profile content, distributing URLs to phishing sites.
  • Permanent suspension or device ban, if you try to avoid suspension with alternate accounts and/or devices.
  • Permanent suspension or device ban, if you repeatedly commit violations.



If you encounter Conduct or Content that violates the Microsoft Code of Conduct, don't retaliate with prohibited Conduct or Content. Instead, you can: