This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract terms and conditions and the information on this page, the Microsoft Complete contract terms and conditions supersede and apply; please visit https://support.xbox.com/en-US/xbox-one/warranties-and-repair/microsoft-complete-terms-and-conditions for a copy of the Microsoft Complete service plan. Coverage is provided and administered by Northcoast Warranty Services, Inc. except as otherwise specified in the service plan. In FL: coverage is provided by Technology Insurance Company, Inc. (as obligor), 59 Maiden Ln., 43rd Fl., NY, NY 10038, Lic. #03605. In TX: the Service Contract Administrator Lic. # is 651. None of the aforementioned parties are affiliated with any manufacturer.
Microsoft Complete is available for Xbox One, Xbox One S, and Xbox One X and must be purchased at time of device purchase or within 45 days after purchase with device inspection required at a Microsoft retail store.
Accidental Damage from Handling (ADH) is limited to damage resulting from dropping the covered product or spilling liquid onto it. For mechanical breakdowns and/or ADH covered claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase.
For service plan support, please call 1-877-696-7786 or visit support.xbox.com