UPGRADE TO XBOX SERIES X|S
1. Complete upgrade purchase:
Purchase Xbox Series X or Xbox Series S with Xbox All Access at any participating retailer (subject to availability).
The following criteria will be used to determine eligibility for upgrade purchase:
- You must have an existing Citizens One Line of Credit for Xbox All Access in your name.
- Your payments must be current and not past due.
- You must have sufficient funds available in the Citizens One Line of Credit for Xbox All Access to make a purchase.
2. Select “upgrade” in post-purchase email from Citizens One
Upon completion of your Xbox Series X or Xbox Series S purchase with Xbox All Access, you’ll receive an email from Citizens One asking you to confirm your intent to upgrade. This is a required step to ensure you receive a trade-in kit to mail back your original console as part of the upgrade process.
Note: If you do not respond to confirm your intent to upgrade, you will not receive a trade-in kit and your monthly payments for your original Xbox All Access purchase will continue until you’ve paid off the full remaining balance of your original Xbox All Access purchase.
3. Complete minimum required payments:
Continue to make monthly payments on your original Xbox All Access purchase until your minimum payment requirement for upgrade is met. Learn more about your progress toward the minimum payment requirement at the “Check your upgrade payment status” link above.
Once you complete the minimum required payments, as long as you have confirmed your intent to upgrade with Citizens One, your monthly payments for the original Xbox All Access purchase will be placed on hold and you will be mailed a trade-in kit.
4. Trade in original Xbox All Access console bundle:
- Use the trade-in kit to mail back your original Xbox All Access console bundle including: (a) the Xbox One console, (b) controller and (c) power cord. The trade-in kit will not be accepted by Xbox All Access retailers, it must be mailed back using the provided shipping label and box.
- All 3 items (Xbox One console, controller and power cord) must be in good condition and mailed back within 14 days of receiving the trade-in kit or you will be charged for the remaining balance of your console.
- Once you mail back your trade-in kit and your upgrade is confirmed, you will no longer owe the remaining balance on the original Xbox All Access purchase.
- You will receive an email to confirm your upgrade is complete.
Frequently Asked Questions
You will be able to purchase Xbox Series X or Xbox Series S with Xbox All Access at any time, including during the pre-order window, from any participating Xbox All Access retailer (subject to availability) without having to wait to complete your minimum payment requirements for upgrade.
To make your upgrade purchase, you will need to meet the following criteria:
You must have an existing Citizens One Line of Credit for Xbox All Access in your name.
Your payments must be current and not past due.
You must have sufficient funds available in the Citizens One Line of Credit for Xbox All Access to make a purchase.
In order to receive a trade-in kit to complete your upgrade process, you must first meet the minimum payment requirement for your original Xbox All Access purchase. To satisfy this requirement, you need to make the equivalent of 18 payments, unless you purchased an Xbox One X with Xbox All Access before December 31, 2019, in which case you need to make the equivalent of 12 payments.
Learn more about your progress toward the minimum payment requirement by selecting the check your upgrade payment status link on Xbox.com/xboxallaccess-upgrade.
Upgrading to Xbox Series X or Xbox Series S is subject to release and availability at the time you upgrade. New contract, terms, and pricing required for upgrade; monthly payments may be higher. Upgrade requires return of console, controller and power cord in good condition. Upgrade eligibility criteria can be found at Xbox.com/XboxAllAccessTerms.
As part of your upgrade process, if you purchase Xbox Series X or Xbox Series S with Xbox All Access before meeting the minimum payment requirement on your original Xbox All Access purchase, you will need to make payments for both the original Xbox All Access purchase and your new Xbox All Access purchase until your minimum payment requirement on your original Xbox All Access purchase is met. If you confirm your intent to upgrade in the post-purchase email from Citizens One (see “How to upgrade” step 2 above), once you complete the minimum required payments for your original Xbox All Access purchase, your monthly payments for the original Xbox All Access purchase will be placed on hold and you will be mailed a trade-in kit. When you mail back the trade-in kit containing the original console, controller and power cord in good condition and your upgrade is confirmed, you will no longer owe the remaining balance on the original Xbox All Access purchase. If you do not respond to confirm your intent to upgrade, your monthly payments for your original Xbox All Access purchase will continue until you’ve paid off the full remaining balance of your original Xbox All Access purchase. If you choose to upgrade and do not return your trade-in kit, you will be responsible for the remaining balance of your original Xbox All Access console. For more information about requirements for trade-in, please see the Xbox All Access upgrade terms at Xbox.com/XboxAllAccessTerms.
Only the person whose name is on the Citizens One Line of Credit may check upgrade payment status and complete the upgrade.
To receive a trade-in kit and complete your upgrade, you can either continue making monthly payments until you complete the minimum required payments or make a larger one-time payment to satisfy the remainder of the minimum requirement. To pay off your remaining balance for upgrade, login to your Citizens One account at www.service.citizensone.com or call the toll-free number at the bottom of the Citizens One page. Please note total amount of required payment displayed during upgrade payment status check. You will be asked to enter this total required amount when making your Citizens One payment.
You will receive your trade-in kit within 3-5 business days of completing your minimum payment requirement if you confirmed your intent to upgrade in the post-purchase email from Citizens One (see “How to upgrade” step 2 above). If you have not received your trade-in kit, please call the toll-free number at the bottom of the Citizens One homepage at www.service.citizensone.com.
You will need to mail back the trade-in kit within 14 days of receiving it. You will need to return all products from your original Xbox All Access purchase, including the Xbox One console, controller, and power cord at time of upgrade. Products need to be in good condition. For more information, please see the Xbox All Access upgrade terms at Xbox.com/XboxAllAccessTerms.
If you delay returning all products from your original Xbox All Access purchase, including the Xbox One console, controller, and power cord, beyond a period of 14 days or choose not to return these items, you will be responsible for the remaining balance of your original Xbox All Access console. For more information about requirements for trade-in, please see the Xbox All Access upgrade terms at Xbox.com/XboxAllAccessTerms.
If you do not return the Xbox One console, controller, and/or power cord or they are returned in poor condition, they may be returned to you and you may be responsible for the remaining balance of your original Xbox All Access console purchase. For more information about requirements for trade-in, please see the Xbox All Access upgrade terms at Xbox.com/XboxAllAccessTerms.
Please call the toll-free number at the bottom of the Citizens One home page at www.service.citizensone.com.
Only the console from your original Xbox All Access purchase will be accepted to validate your upgrade. If you return the incorrect console in your trade-in kit, it will be mailed back to you. Upon this return, if you would still like to complete your upgrade, you can use the trade-in kit to return the correct Xbox One console, which will result in a $20 re-shipping fee. This $20 re-shipping fee will appear on your next Citizens One statement. If you choose not to return the console from your original Xbox All Access purchase, you will be responsible for the remaining balance of your original Xbox All Access console. For more information about requirements for trade-in, please see the Xbox All Access upgrade terms at Xbox.com/XboxAllAccessTerms.
There is no upgrade fee for customers upgrading from an Xbox One S or Xbox One X to the Xbox Series X or Xbox Series S. Customers upgrading from an Xbox One S All-Digital Edition console will be charged a $20 upgrade fee included on their first Xbox Series X or Xbox Series S monthly statement from Citizens One. An upgrade requires a new Xbox All Access purchase and trade-in of the Xbox One console, controller, and power cord from your original Xbox All Access purchase. All trade-in products, Xbox One console, controller, and power cord must be in good condition. New contract, terms, and pricing required for upgrade; monthly payments may be higher.
No. The Xbox All Access upgrade option allows you to upgrade from an Xbox One console to Xbox Series X or Xbox Series S only.
Citizens One reserves the right to perform a credit inquiry as needed to determine Line of Credit eligibility. Depending on your account performance and transactional history with Xbox All Access, Citizens One may approve your new Line of Credit without your credit being impacted.
You can complete your upgrade purchase at any Xbox All Access retailer.
No, you must use the trade-in kit mailed to you to return your original console, controller and power cord.
† At participating retailers; prices vary by console. Taxes may apply. Xbox Game Pass Ultimate: 24-month subscription; game catalog varies over time, by region, by device. Internet access required (ISP fees apply). Membership conversion: your existing Xbox Live Gold, Xbox Game Pass, and EA Play (console) membership(s) will automatically convert to Ultimate at a conversion ratio. See xbox.com/gamepass, https://www.ea.com/ea-play/terms and https://www.ea.com/ea-play. Halo Infinite: expected 2021. Digital Direct: Your digital content will be delivered directly to your console during set-up; no codes required (xbox.com/digitaldirect). Warranty: console is under a 1 year limited hardware warranty (90 days for controller/accessories) regardless of length of financing. (Microsoft Limited Hardware Warranty: https://support.microsoft.com/warranty). Xbox Series X and Xbox Series S are subject to FCC rules and will comply with the appropriate FCC rules when available. See product terms at Xbox.com/XboxAllAccessTerms.
