Xbox All Access logo

UPGRADE TO XBOX SERIES X|S

Xbox Series X and Xbox Series S

Xbox All Access customers:

We’re excited to offer you even more flexibility when it comes to your upgrade option. You will be able to purchase Xbox Series X or Xbox Series S with Xbox All Access at any time, including during the pre-order window, from any participating Xbox All Access retailer (subject to availability) without having to wait to complete your minimum payment requirements for upgrade.

For more information on how to upgrade, please see the steps below.

Please note, as part of your upgrade process, if you purchase an Xbox Series X or Xbox Series S with Xbox All Access before meeting the minimum payment requirement on your original Xbox All Access purchase, you will need to make payments for both the original Xbox All Access purchase and your new Xbox All Access purchase until your minimum payment requirement on your original Xbox All Access purchase is met.

Check your upgrade payment status

Check your current progress toward the minimum payment requirements.

How to Upgrade

Complete your Xbox All Access upgrade in four simple steps:

Console and controller icon

1. Complete upgrade purchase:

Purchase Xbox Series X or Xbox Series S with Xbox All Access at any participating retailer (subject to availability).
The following criteria will be used to determine eligibility for upgrade purchase:

  • You must have an existing Citizens One Line of Credit for Xbox All Access in your name.
  • Your payments must be current and not past due.
  • You must have sufficient funds available in the Citizens One Line of Credit for Xbox All Access to make a purchase.
Upgrade approved icon

2. Select “upgrade” in post-purchase email from Citizens One

Upon completion of your Xbox Series X or Xbox Series S purchase with Xbox All Access, you’ll receive an email from Citizens One asking you to confirm your intent to upgrade. This is a required step to ensure you receive a trade-in kit to mail back your original console as part of the upgrade process.

Note: If you do not respond to confirm your intent to upgrade, you will not receive a trade-in kit and your monthly payments for your original Xbox All Access purchase will continue until you’ve paid off the full remaining balance of your original Xbox All Access purchase.

Credit card icon

3. Complete minimum required payments:

Continue to make monthly payments on your original Xbox All Access purchase until your minimum payment requirement for upgrade is met. Learn more about your progress toward the minimum payment requirement at the “Check your upgrade payment status” link above.

Once you complete the minimum required payments, as long as you have confirmed your intent to upgrade with Citizens One, your monthly payments for the original Xbox All Access purchase will be placed on hold and you will be mailed a trade-in kit.

Send console mailing icon

4. Trade in original Xbox All Access console bundle:

  • Use the trade-in kit to mail back your original Xbox All Access console bundle including: (a) the Xbox One console, (b) controller and (c) power cord. The trade-in kit will not be accepted by Xbox All Access retailers, it must be mailed back using the provided shipping label and box.
  • All 3 items (Xbox One console, controller and power cord) must be in good condition and mailed back within 14 days of receiving the trade-in kit or you will be charged for the remaining balance of your console.
  • Once you mail back your trade-in kit and your upgrade is confirmed, you will no longer owe the remaining balance on the original Xbox All Access purchase.
  • You will receive an email to confirm your upgrade is complete.

For more information about upgrade requirements, please see the Xbox All Access upgrade terms at Xbox.com/XboxAllAccessTerms. Upgrading from Xbox One S All-Digital Edition will require payment of a $20 upgrade fee.

Frequently Asked Questions