This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract terms and conditions and the information on this page, the Microsoft Complete contract terms and conditions supersede and apply. For more details on the insurer (where applicable), features and benefits of the cover and how to make a claim, please visit here for a copy of the Microsoft Complete contract.
Microsoft Complete is available for Xbox One, Xbox One S and Xbox One X and must be purchased at time of device purchase or within 45 days after purchase with Device inspection required at a Microsoft Retail store. In European countries, Microsoft Complete must be purchased from the same Microsoft Retailer from which the original Device was purchased.
Accidental Damage cover (AD) is limited to damage resulting from dropping the covered product or spilling liquid onto it. For mechanical breakdowns and/or AD covered claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase.
For service plan support, please visit support.xbox.com.