XBOX ALL ACCESS

While we’re always looking for new ways to give gamers the best value and choice, right now you can’t add other items such as Xbox accessories to be included in your Xbox All Access monthly payment at this time. However, additional accessories can still be purchased separately.

Each Singtel mobile subscription or Fibre Broadband subscription entitles you to one Xbox All Access purchase. If you have both a Singtel mobile subscription and a Singtel Fibre Broadband subscription, you can tie an Xbox All Access purchase to each of those plans (maximum of 2).

Your Xbox Game Pass Ultimate membership is delivered directly to your console. Redeem it during initial console setup or later in the Settings app.

To redeem during initial setup:

1. As you set up your new console, you’ll be prompted to redeem the Digital Direct offers that come with it. If you decide not to redeem them then, the offers remain on the console until they’re redeemed.

To redeem after setup in Settings app:

1. Select Settings > Account > Included with this Xbox to see an overview of and redemption status of any Digital Direct offers included with your console.
2. Press the Xbox button to open the guide, and then select My games & apps > See all > Full Library, and then look under Available offers to see your offers.

Find out more about redeeming Xbox Game Pass Ultimate digitally.

If you do not see an option to redeem your Xbox Game Pass Ultimate through initial setup and/or through the Settings app please follow the following steps:

Perform a reset of your console in order to be prompted to claim your services. When resetting your console please start by selecting "Reset and keep my game & apps".

If the issue remains, please directly contact Singtel Customer Service at 1688. A Singtel customer service officer will need to verify your Xbox All Access account, console Serial Number, and determine next steps. Once we verify your Xbox All Access account is active, we may require you to perform a full factory reset. For this reason, we recommend you do not download any games until we verify your account.

Yes. The Xbox All Access subscription provides month-to-month access to Xbox Game Pass Ultimate and automatically renews every month up to 24 months.

No, anyone can redeem the membership on the console purchased with Xbox All Access.

In order to receive your paid months of Xbox Games Pass Ultimate, you must have activated your Xbox Games Pass Ultimate before you cancel. You cannot activate Xbox Games Pass Ultimate after you cancel. Any months of Xbox Game Pass Ultimate, Live Gold, or Game Pass that you have paid for but not yet used will remain on your account after you cancel until they expire up to a maximum of 36 months, inclusive of the 24 months that is part of All Access.

For early termination, there will be an early termination fee amounting to the full sum of the remaining months of subscription fees. Upon early termination, your access to Xbox Game Pass Ultimate will also be terminated. You do not need to return the Xbox console.

No. The Xbox Game Pass Ultimate membership is included in the Xbox All Access purchase. You cannot cancel your membership and reduce your monthly payment.

Please visit https://support.xbox.com/en-SG/help/hardware-network/warranty-service/getting-your-product-serviced for more information.

Please visit https://www.singtel.com/personal/support/account-billing for questions related to your Singtel bill.