Get an Xbox Series X or Xbox Series S console, plus 24 months of Xbox Game Pass Ultimate, from $40/month for 24 months.^ With no upfront cost, Xbox All Access has everything you need to experience next-gen gaming.
Choose an Xbox Series X or Xbox Series S console to experience next-gen speed and performance, advanced 3D spatial sound, and thousands of games over four generations.
With Xbox All Access, you take up either an Xbox Series X or an Xbox Series S console and get 24 months access to Xbox Game Pass Ultimate - which includes over 100 high-quality games, and online multiplayer with Xbox Live Gold. For eligibility requirements and things you should know, see the Things you should know section below.
You’ll find instructions to set up your new Xbox console here.
Xbox Game Pass Ultimate gives you a month to month subscription to unlimited access to over 100 high-quality console and PC games to play via your Xbox console. It includes all the online multiplayer benefits of Xbox Live Gold, with new games added all the time. Plus, exclusive member deals and discounts.
You will receive a Games Pass Ultimate token in the box with your console. Use this token to activate Games Pass Ultimate; your membership starts from the date you activate the token. Once you’ve activated, you’ll be able to access content and online gameplay. Find out more about redeeming your code.
Each Xbox One console has a range of safety features that let you control what kind of content your family members can access based on the content’s recommended age. Xbox One uses these age settings to control a child’s access to specifically rated games, movies, TV shows, and music. Content restrictions also control what your child can see and purchase in the Microsoft Store. You can also enable web filtering to determine what websites children can visit, as well as an “Ask a parent” option which enables parents to control purchases in the Microsoft Store. Find out more about Xbox One’s online safety and privacy settings.
If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted when you redeem the monthly Ultimate membership and added to your Ultimate membership up to a maximum of 36 months. Xbox Game Pass Ultimate memberships are limited to 36 months.
For example, if you have 3 months of Xbox Live Gold already on your account when you activate your 24 month Xbox Game Pass Ultimate, you will have a total of 27 months of Ultimate on your account before you need to renew your membership.
If you’re already an Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Ultimate membership through Xbox All Access. You will be unable to redeem with more than 12 prepaid months of Ultimate.
To check your prepaid balance, go to your Xbox account. Note, once converted to Ultimate, Xbox Live Gold and other Game Pass memberships cannot revert. To find out more, visit the Xbox Game Pass page.
We are excited about the upcoming Xbox Series X launch. We expect to launch a ‘Series X All Access’ pre-order as soon as the NZ launch date and pricing is known.
If you’ve encountered an error or status code, visit the Xbox support page and enter the code exactly as shown.
To retrieve your login or password, visit the Xbox support page for step-by-step instructions.
Your Xbox console comes with a standard 24 month warranty period managed directly through Microsoft. For any damage or issues, it’s best to get in touch with Microsoft directly so they can troubleshoot and assess any issues. Chat to Microsoft help.
If they confirm a replacement console is required they’ll let you know and send you a courier bag to send your console to them. Once sent it may take up to 14 business days, to allow for courier timings and the new console being sent out. If you’d like someone from Spark to help you out with this process, pop into a local store. Find your nearest store.
Note: if a store sends your console for you, you’ll need to pick up your replacement device from the store it was sent from.
^Xbox All Access can be purchased from Spark interest free over 24 months with eligible plans. Xbox Series S bundle from $40 / month (comprises $21.01 for the console (totalling $504.24) and $18.99 for the Game Pass Ultimate (GPU) subscription) and Xbox Series X bundle from $56 / month (comprises $37.01 for the console (totalling $888.24) and $18.99 for the GPU subscription). Spark interest free payment & credit criteria terms apply. If you end your plan before the 24 month interest free term ends, remaining payments for the relevant console must be paid immediately and the GPU subscription will be cancelled. GPU monthly subscription is included for 24 months and must be redeemed with your Microsoft account to activate the service via your console. Microsoft terms of use and Xbox terms apply. Subscription cannot be transferred or resold. Online play and access to games in Xbox GPU service requires a high-quality internet connection with adequate data allowance. Game play requires a compatible TV (not included). Game download size varies, averaging around 20.6GB as at April 2020. For full terms see www.spark.co.nz/xboxterms.
† At participating retailers; prices vary by console. Xbox Game Pass Ultimate: 24-month subscription includes 100+ games and online console multiplayer; game catalogue varies over time. Internet access required (ISP fees apply). Membership conversion: your existing Xbox Game Pass membership(s) will automatically convert to Ultimate at a conversion ratio, learn more xbox.com/gamepass. Token Redemption: Your 24 months Xbox Game Pass Ultimate token is included in the console box and must be redeemed to your Microsoft account to activate the service. For more information on how to redeem please see details at xbox.com/howtoredeem-console.