We play for many reasons: to indulge our imaginations, to socialise with friends or family, to test our skills against others, to learn through technology or just to relax and pass the time. Like other social activities, gaming creates meaningful connections with diverse players and reminds us that we have so much in common through the shared joy of play.
We believe gaming is for all people of all ages, including our youngest and most vulnerable players. Technology makes compelling entertainment experiences possible, and we want to ensure that those experiences – especially when they involve interaction with others – are positive and respectful. All players deserve to have fantastic social gaming experiences in settings where respect and safety are mutual.
At Xbox, we are aligned with both Sony PlayStation and Nintendo, on behalf of the community of Nintendo Switch players, in our belief that protecting players online requires a multidisciplinary approach – one that combines the benefits of advanced technology, a supportive community and skilled human oversight. We can accomplish more when we work toward the same goal, and so we will each continue investing in, evolving and amplifying our approaches to user safety. As we continue this work, we will prioritise protecting the safety of our players, especially those most vulnerable.
The following principles guide our work.
Prevention: Empower players and parents to understand and control gaming experiences.
- We provide controls that let players customise their gaming experience. We support parents with the tools and information necessary to create appropriate gaming experiences for their children.
- We recognise that for safety features to be useful, they must be easy to use. We will promote the availability of our safety tools through our platforms, support channels, services, on our websites and in retail stores to reach more players and parents.
- We invest in technology to help thwart improper conduct and content before a player is subject to harm.
Partnership: We commit to partnering with the industry, regulators, law enforcement and our communities to advance user safety.
- The industry’s commitment to safety is central. We believe that we have an opportunity to collaborate for the benefit of the video game industry and all players to offer a safer gaming experience.
- We work with industry trade organisations, industry members, regulators, law enforcement and experts to develop and advance online safety initiatives.
- We commit to conducting shared research for the benefit of the industry.
- We believe that hate and harassment or exploitation of younger players in any way have no place in gaming. We partner with our community to promote safe gaming behaviour and encourage the use of reporting tools to call out bad actors.
- We partner with ratings agencies such as the The New Zealand Classifications Office to ensure that our games are rated for the appropriate audience.
Responsibility: We hold ourselves accountable for making our platforms as safe as possible for all players.
- We make it easy for players to report violations of our code of conduct and, in addition to removing content, we take appropriate enforcement actions for violations, including restricting players from using our services for misconduct.
- We comply with all local laws and will respond to all lawful requests from law enforcement. We promptly notify law enforcement if we observe unlawful conduct or where we believe a player is at risk of imminent harm.
- We publish our rules and requirements and we ensure that players who have been reported understand the requirements for continued engagement with our platforms.
Protecting players can be challenging in a digitally and often instantaneously connected world. This partnership signifies our commitment to work together to improve player safety and ensure gaming remains truly for everyone. While the video game industry has a long history of taking steps to protect gamers, especially children, we recognise that no one company or industry will solve these challenges alone.
We welcome others to make and share similar commitments to players everywhere.