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UPGRADE TO XBOX SERIES X|S

Xbox Series X and Xbox Series S

Xbox All Access customers:

We’re excited to offer you even more flexibility when it comes to upgrade options. You will be able to purchase Xbox Series X or Xbox Series S (applying for a new Xbox All Access credit agreement) with Xbox All Access at any time , including during the pre-order window, from the same retail partner where you joined the program (subject to availability). Credit is subject to status, terms and conditions apply. You can upgrade even if you have not yet made the equivalent of 18* monthly payments required for upgrade provided you return your original Xbox console in good condition. If you purchase an Xbox Series X or Xbox Series S with Xbox All Access before meeting the equivalent of 18* monthly payments on your original Xbox All Access purchase, you will need to make payments for both the original Xbox All Access purchase and your new Xbox All Access purchase until the minimum number of payments on your original Xbox All Access purchase have been made.

How to Upgrade**

Complete your Xbox All Access upgrade in 3 simple steps:

Console and controller icon

1. Complete upgrade purchase:

Purchase Xbox Series X or Xbox Series S with Xbox All Access at the same retailer where you made your original Xbox All Access purchase, ensuring you indicate that you are an existing Xbox All Access customer. You will apply for a new 24 month credit agreement with Klarna. Credit is subject to status, terms and conditions apply.

Upgrade approved icon

2. Complete minimum required payments:

  • Continue to make monthly payments until the minimum number of payments on your original Xbox All Access purchase have been made.
  • Once you complete the minimum required payments, your monthly payments for the original Xbox All Access purchase will be placed on hold and you will be sent a trade-in kit.
Send console mailing icon

3. Trade in your original Xbox All Access console bundle:

  • Use the trade-in kit to post back your original Xbox All Access purchase including: (a) the Xbox One console, (b) controller and (c) power cord. The trade-in kit will not be accepted at Xbox All Access retailers, it must be mailed back.
  • All 3 items (Xbox One console, controller and power cord) must be in good condition and returned within 14 days of receiving your trade-in kit or you will be charged for the remaining balance and your console will be returned.
  • Once you post back your trade-in kit and your upgrade is confirmed, you will no longer owe the remaining balance on the original Xbox All Access purchase.
  • You will receive an email to confirm your upgrade is completed.

Please note, if you purchase an Xbox Series X or Xbox Series S with Xbox All Access before meeting the equivalent of 18* monthly payments on your original Xbox All Access purchase, you will need to make payments for both the original Xbox All Access purchase and your new Xbox All Access purchase until the minimum number of payments on your original Xbox All Access purchase have been made.

Frequently Asked Questions