Xbox All Access

No. Xbox All Access is only available through participating retailers’ financing partners, such as Klarna.

Upgrading to the next Xbox console version is easy.

1. Customers have the option to apply for an upgrade to the next Xbox console (expected end of 2020) after making the equivalent of 18 full payments. (Note: If you purchased an Xbox One X during the special upgrade offer, you may be able to upgrade earlier (see “What are the terms for the Xbox One X special upgrade offer?” FAQ below)). Check your upgrade eligibility with Klarna at https://www.klarna.com/uk/customer-service/.

2. Once you’ve confirmed that you’re eligible to upgrade, get the next Xbox console with a new Xbox All Access purchase from the same retail partner where you joined the program, entering into a new finance agreement.

You will need to trade-in all products included in your original Xbox All Access purchase, including the Xbox One console, controller, and power cord when upgrading. Products must be in good condition in order to be eligible for trade-in and upgrade. You must also retain and keep safe the proof of return for the goods you trade in. If upgrading, you’ll receive a special kit in the post allowing you to package your original Xbox All Access console to send back within 15 days of upgrade. For more information about requirements for trade-in hardware, please see the Xbox All Access upgrade terms at Xbox.com/XboxAllAccessTerms.

Xbox All Access customers have the option to apply for an upgrade to the next Xbox console (expected end of 2020) after making the equivalent of 18 full payments and paying any applicable fees. (Note: If you purchased an Xbox One X during the special upgrade offer, you may be able to upgrade earlier (see “What are the terms for the Xbox One X special upgrade offer?” FAQ below).) Upgrade eligibility criteria can be found at Xbox.com/XboxAllAccessTerms.

If you purchased an Xbox One X between 5 Nov, 2019 and 31 Dec, 2019, you are eligible to upgrade to the Project Scarlett console in as few as 12 months. Upgrading to Project Scarlett is subject to its release and availability at the time you wish to upgrade. Upgrade requires at least 12 full payments on your original Xbox All Access contract, and entering into a new fixed term financial agreement with Klarna for purchase of a new 24-month Xbox All Access contract for Project Scarlett, expected end of 2020, which will be subject to Klarna’s terms and conditions. Offer valid for original purchase of Xbox One X with Xbox All Access through 31 Dec, 2019; not available with Xbox One S / S All-Digital. New application with Klarna, contract, terms, and pricing apply. Requires return of console in good condition or payment of the console balance. See product and upgrade terms at Xbox.com/XboxAllAccessTerms.

You should see your participating retailers’ terms and conditions.

Xbox All Access is available at participating retailers. See the current list of participating retailers here: www.xbox.com/en-GB/xbox-all-access#findaretailer.

Log in to the customer portal at app.klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team at app.klarna.com or https://www.klarna.com/uk/customer-service/.

Yes. Klarna lets you Xbox All Access with no upfront cost, a fixed monthly price, and 0% p.a. for 24 months with Klarna.^{^}

Klarna financing for Xbox All Access lets you spread the cost into equal monthly payments with 0% interest and no upfront cost. Your monthly payments are made by direct debit each month, the monthly payment shown means the finance policy will be paid off in 24 months with no extra cost (0% p.a.).

When you apply for Financing with Klarna, Klarna will make a full credit search with credit reference agencies who will supply credit information. The agencies will record details of the search, which can be seen on your credit file, whether or not credit is granted. This record will also be visible to third parties and may affect other organizations’ future decisions on whether or not to provide you with credit. For any questions relating to the credit check process, contact Klarna’s customer support team.

All payments are made by Direct Debit. Your payment will be taken from your account on or around the 5th of each month. You will receive an email notification which will highlight the payment has been made. You can use the Klarna App to change your payment details.

Log in to the Klarna customer portal https://app.klarna.com/login or via the Klarna app, which is available on Android and IOS, to review your purchases and manage your account. If you need further assistance, contact Klarna’s Customer Service team at https://www.klarna.com/uk/customer-service/.

Yes. Once the next Xbox console is available (expected end of 2020), Xbox All Access customers who have made 18 full payments have the option to apply for an upgrade by entering into a new finance agreement and paying any applicable fees. (Note: If you purchased an Xbox One X during the special upgrade offer, you may be able to upgrade earlier (see “What are the terms for the Xbox One X special upgrade offer?” FAQ above).)

Xbox Game Pass Ultimate includes all the benefits of Xbox Live Gold, plus over 100 high-quality console and PC games. New games are added all the time, so there’s always something new to play. Enjoy exclusive member deals and discounts. Play together with friends on the most advanced multiplayer network and discover your next favourite game. Learn more at https://xbox.com/gamepass.

If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate membership and added to your Ultimate membership up to a maximum of 36 months. Xbox Game Pass Ultimate memberships are limited to 36 months.

If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Xbox Game Pass Ultimate membership through Xbox All Access. You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate.

To check your prepaid balance, go to https://account.microsoft.com/services/. Note, once converted to Xbox Game Pass Ultimate, Xbox Live Gold and other Game Pass memberships cannot be unconverted. Learn more at https://xbox.com/gamepass.

If you redeemed the 24-month Xbox Game Pass Ultimate membership prior to returning your Xbox All Access purchase, the 24-months of Xbox All Access Ultimate will be removed from your account at time of return. Note, once your existing Xbox Live Gold and/or Game Pass memberships are converted to Xbox Game Pass Ultimate, Xbox Live Gold and other Game Pass memberships cannot be unconverted. Learn more at https://xbox.com/gamepass.

Your 24-month Xbox Game Pass Ultimate membership is delivered directly to your console. Redeem it during initial console setup or later in the Settings app.

To redeem during initial setup:
1. Turn on your Xbox console and follow the guided on-screen setup instructions.
2. In the Account steps, sign in with the Microsoft account you want to use for Xbox Game Pass Ultimate membership.
3. On the screen titled This Xbox comes with, choose Xbox All Access and select Claim it. Alternatively, you can choose Decide later and redeem the membership from Settings using your current Microsoft account or another Microsoft account.

To redeem in Settings app:
1. Make sure you’re signed in with the Microsoft account you want to use for Xbox Game Pass Ultimate membership.
2. Press the Xbox guide button to open the guide.
3. Select Settings > All settings > Account.
4. In Account, select Included with this Xbox.
5. Select Xbox All Access, then select Claim it.

If you do not see an option to redeem your Xbox Game Pass Ultimate through initial setup and/or through the Settings app, directly contact the retailer where you purchased Xbox All Access. They’ll need to verify your Xbox All Access account, console Serial Number, and determine next steps.

No, anyone can redeem the membership on the console purchased with Xbox All Access.

With Xbox All Access, you are purchasing the console and the entire 24-month Xbox Game Pass Ultimate membership from the retailer at the time of purchase. The purchase is subject to the retailer’s return policy. Your purchase must be returned within 30 days (or less, if the retailer’s return period is shorter). Please contact your Xbox All Access retailer for more details about returns.

Once the return has been accepted and processed by the retailer, no further action is required to your Klarna agreement. The cancellation will mean the loan will be settled.

No. The Xbox Game Pass Ultimate membership is included in the Xbox All Access purchase. You cannot cancel your membership and reduce your monthly payment.

With Xbox All Access, you own the console and 24-month Xbox Game Pass Ultimate membership outright upon purchase. The Microsoft Limited Warranty covers the Xbox console and Xbox controller for one year, irrespective of the length of your financing term. If your console and/or controller malfunction after that one-year period, you would be responsible. Please note, monthly payments will continue until the remaining balance on your Klarna account is paid in full, even if your Xbox console is not working. For additional support information please see https://support.microsoft.com/devices.

To be eligible to upgrade, customers must have made 18 full payments^{^} and your Klarna loan must be up to date—meaning you have made timely payments, you do not have any payments that are past due, and your credit status allows you to buy the next Xbox console with Xbox All Access. (Note: If you purchased an Xbox One X during the special upgrade offer, you may be able to upgrade earlier (see “What are the terms for the Xbox One X special upgrade offer?” FAQ above).)

There is no upgrade fee for customers upgrading from an Xbox One S or Xbox One X to the next Xbox console. Customers upgrading from an Xbox One S All-Digital Edition console will be charged a £15 upgrade fee. Upgrade requires a new Xbox All Access purchase and trade-in of the Xbox One console, controller, and power cord associated with the previous Xbox All Access purchase in good condition.

The Xbox All Access upgrade option allows you to apply for an upgrade from an Xbox One console to the next Xbox console only, expected end of 2020 (excludes Xbox One X, S, and S All Digital Edition).

When you apply for Financing with Klarna, Klarna will make a full credit search with credit reference agencies who will supply credit information. The agencies will record details of the search, which can be seen on your credit file, whether or not credit is granted. This record will also be visible to third parties and may affect other organizations’ future decisions on whether or not to provide you with credit. For any questions relating to the credit check process, contact Klarna’s customer support team.

When you upgrade to the next Xbox console your unpaid months from the original 24-month Xbox Game Pass Ultimate membership will be removed from your Microsoft account. You’ll receive another 24-month Xbox Game Pass Ultimate membership as part of your new Xbox All Access purchase.