This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract terms and conditions and the information on this page, the Microsoft Complete contract terms and conditions supersede and apply. The accidental damage cover (where applicable) is provided to you by certain underwriters at Lloyd’s of London. For more details on the insurer (where applicable), features and benefits of the cover and how to make a claim, please visit here for a copy of the Microsoft Complete contract and the Product Disclosure Statement (PDS) can be accessed here.
Microsoft Complete is available for Xbox One, Xbox One S, and Xbox One X and must be purchased at time of device purchase or within 45 days after purchase with device inspection required at a Microsoft retail store.
Accidental Damage from Handling (ADH) is limited to damage resulting from dropping the covered product or spilling liquid onto it. For mechanical breakdowns and/or ADH covered claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase.
For service plan support, please visit support.xbox.com.