Xbox Live - Troubleshooting

Got a question about Xbox Live? Having trouble getting set up? Not sure what to do next? Well, Xbox Support is here to save the day. Everything and anything you every wanted or needed to know about Xbox Live is here.

• While playing a game on Xbox Live , you experience game lag or stoppages
  
  
• The Diagnostic Server detects Maximum Transmission Unit (MTU) problems when using Xbox Live
  
  
• The Diagnostic Server shows Network Address Translation (NAT) type problems when using Xbox Live
  
  
• When you try to connect to Xbox Live , you receive the error message: "The Xbox Live service cannot be contacted or is not responding"
  
  
• The Diagnostic Server detects Internet Control Message Protocol (ICMP) problems when using Xbox Live
  
  
• You cannot access your Xbox Live account information from your Original Xbox hard disk
  
  
• Initial troubleshooting steps for Xbox Live connectivity on your Original Xbox console
  
  
• After you perform the network test for your Original Xbox console Live Connection, the DNS status displays "Failed"
  
  
• When you try to use your Original Xbox console to connect to Xbox Live , the network test fails at the Xbox Live phase
  
  
• After you perform the network test for your Original Xbox console Live Connection, you receive the message: "Cables not connected"
  
  
• When you try to connect to Xbox Live on your Original Xbox console, you receive one of the following error messages: "Server Not Found","Xbox Live Not Found" or "DNS Not Found"
  
  
• When you try to use your Original Xbox console to connect to Xbox Live , you receive an error message during the IP Settings part of the network test
  
  
• When you connect the Xbox console directly to your modem, you receive an Xbox Live "DNS not found (direct connection) 5335" error message