• Your Gamer Profile
• Join Xbox Live
• Family Settings (Console Controls)

Troubleshoot Your Xbox 360 Hard Drive

If you encounter problems with your Xbox 360™ Hard Drive, try the possible solutions provided below.

Hard Drive Not a Listed Storage Device

If your hard drive is not listed as a storage device, try the following steps, in order.

1. Make sure the hard drive is fully inserted into the hard drive bay and looks level. Turn the console off, then on again.
2. Turn the console off and remove the hard drive. Turn the console on and then off again. Reattach the hard drive.
3. Try the hard drive on another console, if one is available, or try another hard drive on your console to pinpoint the problem.

For an easy, portable way to take your saved games or Xbox Live membership with you wherever you go, try an Xbox 360 Memory Unit.

Other Problems

• For audio/video problems, see Troubleshoot Audio/Video Connections.
• To check audio/video or Xbox 360 Family Settings in your Xbox Dashboard, see Use the Xbox Dashboard.
• For problems connecting to Xbox Live, see Troubleshoot Your Xbox Live Connection.