• Account Management
• Xbox Live Features

Xbox Live Account Migration Errors for Xbox 360

Following is a list of errors that can occur when migrating your Xbox Live account to your Xbox 360™ video game and entertainment system. If you're having a problem, please see the following list to get helpful troubleshooting tips for a particular error.

• The password that you entered is incorrect. (You can't recover, migrate, or manage your Xbox Live account.)
• The password that you entered is incorrect. (You can't add Xbox Live to an Xbox 360 gamer profile.)
• Can't verify your original Xbox information. Please make sure you've entered it correctly.
• This action cannot be performed at this time. Please try again later. (You can't manage your Xbox Live account.)
• Test Xbox Live Connection: IP address status error. (You can't connect to Xbox Live.)
• Test Xbox Live Connection: DNS failure. (You can't connect to Xbox Live.)
• Test Xbox Live Connection: MTU failure. (You can't connect to Xbox Live.)
• You can't change the Passport Network account that is associated with your Xbox Live gamer profile.

For further assistance, please call Xbox Customer Support at 1-800-4MY-XBOX (1-800-469-9269); TTY users: 1-866-740-XBOX (1-866-740-9269).