• Get High-Speed Internet
• Get a StarterKit
• Choose a Connection Type

• Direct
• Router
• Windows ICS

• Guide to Home Networking
  How to set up your own home network quickly and painlessly.
• Xbox Live and Routers
  Everything you need to know about routers on XboxLive.
• Diagnosing Xbox LiveConnections
  Use the Xbox Dashboard to solveICMP, MTU, and NAT issues.
• Support Webcast
  Customersupportlives it upwith the latest tips for connecting, signing up, and features.
• Lose the Lag
  We've got a few pointers to help you avoid laggy games and host lag-free ones.
• Glossary
  Finding this is all pretty new to you? Let the glossary help out.

For more information about connecting to Xbox Live with MaxOnline, see the topics below:

• Contact Information 
• Set-Up Your Connection 
• Troubleshooting Your Connection with MaxOnline

Contact Information
To sign up or for more information about MaxOnline, call 1630 or visit www.starhub.com/online

Set Up Your Connection
For StarHub’s MaxOnline unlimited broadband Internet access, we suggest you use either a direct connection or a router connection.

Direct Connection with MaxOnline

For a direct connection, you will need a standard Ethernet cable with RJ-45 connectors. To directly connect your hardware:

1. Turn off your devices (Xbox console, cable modem, and, if you have one, your PC) before connecting any cables.
   
   You must disconnect your cable modem from its power source to turn it off.
2. If the PC NIC is already connected to the cable modem, disconnect the Ethernet cable from the PC NIC.
3. Connect the Ethernet port on the cable modem to the Ethernet port on the back of the Xbox console using the Ethernet cable.
4. Turn on your cable modem.
5. Turn on your Xbox console, with no disc in the disc tray.
6. From the Xbox Dashboard, choose Settings, Network Settings, and then Connect. 

Your settings are now used to connect to Xbox Live. Progress is displayed on the Connect Status screen. If the last item is "Connected to Xbox Live," congratulations! You are connected to Xbox Live. To create your Xbox Live account, see Account Creation, or for more information about managing your account, see Account Management.

If you cannot connect to Xbox Live, see Troubleshooting Your Connection with MaxOnline  for more detailed information about the problem and steps you can take to fix it.

Router Connection with MaxOnline

Please note: StarHub’s technical support is only available for issues relating to MaxOnline connection with Linksys Wireless-B router or Motorola SBG1000 cable modem gateway. For more information on home networking with MaxOnline, visit www.starhub.com/online 

To connect to Xbox Live with a router connection, you'll need three Ethernet cables with RJ-45 connectors and a cable/DSL router. To share with a PC, you'll also need an Ethernet NIC installed in the PC.

The router connection described here is the only configuration supported by Xbox Live and MaxOnline.

If you share your MaxOnline connection with other devices using a hub or switch, it is not supported by StarHub’s customer support (though it may work).

To share your MaxOnline connection with your PC using a router:

1. Turn off your devices (Xbox console, router, Starhub cable modem, and PC) before connecting any cables.
   
   You must disconnect your modem from its power source to turn it off.
2. If the PC NIC is already connected to the modem, disconnect the Ethernet cable from the PC NIC.
3. Connect the Ethernet port on the cable modem to the router’s WAN port using an Ethernet cable.
4. Connect one of the Ethernet ports on the router to the Ethernet port on the PC NIC using an Ethernet cable.
5. Connect another Ethernet port on the router to the Ethernet port on the back of the Xbox console using an Ethernet cable.
6. Turn on your devices. You should turn them on in order from the wall jack out. This means, first turn on your modem, then your router, then your PC.
7. Verify that the PC can access the Internet.
8. Turn on your Xbox console with no disc in the disc tray.
9. From the Xbox Dashboard, choose Settings, Network Settings, and then Connect. 

Note   With a router connection, you do not need to turn on your PC to access Xbox Live from your Xbox console.

Your settings are now used to connect to Xbox Live. Progress is displayed on the Connect Status screen. If the last item is "Connected to Xbox Live," congratulations! You are connected to Xbox Live. To create your Xbox Live account, see Account Creation, or for more information about managing your account, see Account Management.

If you cannot connect to Xbox Live, see Troubleshooting Your Connection with MaxOnline for more detailed information about the problem and steps you can take to fix it.

Note   If you are using the Motorola SBG1000 cable modem gateway, refer to “Troubleshooting Your Connection with MaxOnline” for more information about this device.

Troubleshooting your Connection with MaxOnline
The network troubleshooter will automatically provide you with an error message and suggested solutions for your connection. Note the error message title (such as No Connection, Network Error, IP Conflict) to help troubleshoot the error, and follow the suggestions provided by the network troubleshooter.

If you are using a Motorola SBG1000 wireless cable modem gateway, which is a cable modem cum router, with firewall, extra configuration is required in order for it to be connected with Xbox Live. See the SBG1000 instruction manual to change the firewall security level to None or Low. You cannot connect to Xbox Live if the level is set to High. Click here to find out more information about MaxOnline connection with Motorola SBG1000wireless cable modem gateway.

See Troubleshooting for more help connecting to Xbox Live.