• Guide to Home Networking
  How to set up your own home network quickly and painlessly.
• Xbox Live and Routers
  Everything you need to know about routers on XboxLive.
• Diagnosing Xbox LiveConnections
  Use the Xbox Dashboard to solveICMP, MTU, and NAT issues.
• Support Webcast
  Customersupportlives it upwith the latest tips for connecting, signing up, and features.
• Lose the Lag
  We've got a few pointers to help you avoid laggy games and host lag-free ones.
• Glossary
  Finding this is all pretty new to you? Let the glossary help out.

If you modify your Xbox Live subscription you may receive a pro-rated refund for your unused period of service, depending upon the type of change you make to your XboxLive subscription. Refunds apply if you modify renewal subscriptions as described below, but are not available for initial subscriptions created with Xbox Live Starter Kits subscription codes, and are not available if you cancel your XboxLive subscription for any reason.

Modifying Your Subscription

You can view and modify your currentXboxLive subscriptiontype by selecting Account Management, and then Subscriptionsin the Xbox LiveNow Dashboard. You can modify your current and renewal subscriptions as described below.

Subscription Refunds

If your current subscription to Xbox Live is monthly, you will receive a pro-rated refund if you modify your subscription type using the Xbox Live Now Dashboard. If your current subscription to Xbox Live is an annual subscription, you will receive a pro-rated refund only if you modify your subscription type using a subscription code.

If you receive a refund, Microsoft will credit your XboxLive account. This credit will be identified as “Microsoft Online SVCS Credit” on a subsequent statement (typically your credit card statement) from the financial institution you named in the billing method for your Xbox Live account.

The amount of your refund is determined by this formula:

(A / B) * C

where:

• A is the number of days between your account modification date and the next billing date.
• B is the number of days between your previous billing date and your next billing date.
• C is the bill rate for your subscription.

Note Your initial subscription used to create your Xbox Live account is neither monthly nor annual. Subscriptions created with XboxLive Starter Kits created with subscription code, which cannot be modified andis not refundable.A monthly or annual subscription is available only as a renewal of a previous subscription.

Refund Examples

Monthly Subscription to Annual Subscription

Suppose you have a monthly subscription at S$10. for one month of service. During this service period, you choose to modify your subscription to an annual subscription at S$88 for 12 months of service. Your monthly subscription was activated on October 17, so your next billing date would have been November 17. In the XboxLive Now Dashboard, you choose to switch fromMonthly to Annually on October 22. To modify your subscription:

1.Go to Account Management and select your Xbox Live account.

2.Select Subscription. You will see the details of your existing monthly subscription.

3.Select Modify.

4.Enter the last four digits of your billed credit or debit card.

5.Select Annually.

Your account will be changed immediately from monthly to annual. You will be refunded for any unused days of service for your previous monthly subscription as follows:

• 26 is the number of days between your account modification date (October 22) and the next billing date (November 17).
• 31 is the number of days between your previous billing date (October 17) and your next billing date (November 17).
• S$10 is the bill rate for your subscription.

(26 / 31) * S$10 =S$ 8.39

For this example, your refund would be $8.39for the remainder of your monthly susbscription, and you will be billed in full for the annual subscription that you switched to.

Annual Subscription to Subscription Code

Suppose you have an annual subscription at S$88for 12 months of service. During this service period, you receive a 12-month subscription card and choose to renew your subscription using your subscription card code. Your annual subscription was activated on November 16, 2002, so your next billing date would have been November 16, 2003. In the Xbox Live Now Dashboard, you choose to switch from Annually toSubscription Code and enter your subscription code on October 30, 2003. To modify your subscription:

1.Go to Account Management and select your Xbox Live account.

2.Select Subscription. You will see the details of your existing annual subscription.

3.Select Modify.

4.Enter the last four digits of your billed credit or debit card.

5.Select Subscription Code.

6.Enterthe subscription code from your 12-month subscription card.

Your subscription code will activate 12 months of additional service immediately, and you will be refunded for any unused days of service from your previous annual subscription as follows:

• 17 is the number of days between your account modification date (October 30, 2003) and the next billing date (November 16, 2003).
• 365 is the number of days between your previous billing date (November 16, 2002) and your next billing date (November 16, 2003).
• S$88 is the bill rate for your subscription.

(17 / 365) * S$88 = S$4.10

For this example, your refund would be S$4.10

Monthly Subscription to Subscription Code

Suppose you have a monthly subscription at S$10for one month of service. During this service period, you receive a 12-month subscription card and choose to renew your subscription using your subscription card code.Your monthly subscription was activated on November 16, so your next billing date would have been December 16. In the Xbox Live Now Dashboard, you choose to switch from Monthly toSubscription Code and enter your subscription card code on December 1. To modify your subscription:

1.Go to Account Management and select your Xbox Live account.

2.Select Subscription. You will see the details of your existing monthly subscription.

3.Select Modify.

4.Enter the last four digits of your billed credit or debit card.

5.Select Subscription Code.

6.Enter your subscription code from your 12-month subscription card.

Your subscription code will activate 12 months of additional service immediately, and you will be refunded for any unused days of service for your monthly subscription as follows:

• 15 is the number of days between your account modification date (December 1) and the next billing date (December 16).
• 30 is the number of days between your previous billing date (November 16) and your next billing date (December 16).
• S$10 is the bill rate for your subscription.

(15 / 30) * S$10 = S$5

For this example, your refund would be S$5

Renewing Subscription Code Subscriptions

You can modify your renewal subscriptions for subscriptions created with subscription codes by using the Xbox Live Now Dashboard. Specifically, you can change your renewal subscription to monthly, annual, or another subscription code. However, once you modify your renewal subscription using a second subscription code, you cannot make further modifications to your subscription until your renewal subscription becomes active.

For example, if you activated your current subscription to XboxLive by entering a 12-month subscription code from an XboxLive Starter Kit, you can select Monthly,Annually, or Subscription Code as your subsequent renewal type.

If you have not yet entered the subscription code for the renewal subscription, contact your retailer to determine whether you can receive a refund for your unused Xbox Live Starter Kit .

Renewing Annual Subscriptions to Monthly Subscriptions

If your active subscription is annual, you can modify the renewal subscription to monthly using the Xbox Live Now Dashboard. However, this does not affect your current annual subscription, only the subsequent renewal subscription.

Xbox Live Terms of Use

For more information about the Xbox Live refund policies, see the Xbox Live Terms of Use.