• Guide to Home Networking
  How to set up your own home network quickly and painlessly.
• Xbox Live and Routers
  Everything you need to know about routers on XboxLive.
• Diagnosing Xbox LiveConnections
  Use the Xbox Dashboard to solveICMP, MTU, and NAT issues.
• Support Webcast
  Customersupportlives it upwith the latest tips for connecting, signing up, and features.
• Lose the Lag
  We've got a few pointers to help you avoid laggy games and host lag-free ones.
• Glossary
  Finding this is all pretty new to you? Let the glossary help out.

Account Management

Once you've created your Xbox Live account, check out these features and guidelines to get you started managing your account.

Pass Codes

You can set a pass code for your Xbox Live account if you are worried that a roommate or friend might try to mess up your stats on your favorite Xbox Live game. A pass code is a simple four-button sequence entered on your Xbox controller. If you forget your pass code, don't worry. Go to Account Management in the Xbox Dashboard and reset your pass code using the last four digits of the credit card linked to your XboxLive account.

To set a pass code:

1. Go to Account Management and select your XboxLive account.
2. Select Pass Code.
3. Enter the new pass code you want. To disable pass code protection, enter a blank pass code.

Modifying Your Billing Information

You may want to switch credit cards at some point during your Xbox Live subscription. Or, Xbox Live may require you to update your billing information if your card information cannot be confirmed. If your billing information is invalid due to an expired card or overdraft, your access to Xbox Livewill be suspended until you provide new card information in your billing profile.

To make changes to your billing profile:

1. Go to Account Management and select your XboxLive account.
2. Select Billing.
3. Select Credit Card.

You will need a standard Visa, MasterCard, or a debit card branded with a Visa or MasterCard logo. Yes, you already paid for the first 12 months of service (if you boughta Starter Kit), but your account must be linked to a valid credit card. Your card will not be charged for any additional charges without your explicit consent for the duration of the 12 months of service.

If you want to use a debit card, a few restrictions apply:

• Your debit card must have either a Visa or MasterCard logo.
• Your debit card must not have restrictions on subscription-based or Internet purchases.
• You must have more than 99 cents available in your debit card account.
• The expiration date on your debit card cannot be the same month and year as the date you set up your account.

If you do not know if your debit card has restrictions on subscription-based or Internet purchases, contact the financial institution that issued the card for more information.

Renewing Your Subscription

When your current Xbox Live subscription expires, your subscription will automatically be renewed into a new subscription. If your credit card cannot be confirmed, you will be notified and must update your billing information.

Note You may also need to update your credit card information to resubscribe, particularly if your old credit card has expired.

With Xbox Live Now, the new XboxLiveDashboard, you’ll see more information about your current and next subscriptions, and be able to select other options for your next subscription plan.

To view your current subscription and options for subscription renewal:

1. Go to Account Management and select your Xbox Live account.
2. Select Subscription.
   
   On the Subscription screen, you’ll see details about your existing and next Xbox Live subscriptions.
   
3. If you want to see other subscription options or change your next subscription, select Modify.
4. Enter the last four digits of your billed credit or debit card.
5. Select Subscription Code, and thenMonthly or Annually.

Canceling Your Account

To cancel your Xbox Live account, please call 6622-1626.

Opting In or Out of Information Sharing

You have the opportunity to opt in or opt out of getting more information from Microsoft and third-party publishers. This is a super-important decision, because if you opt in, you’ll receive regular communications from Xbox Live about new games, new content downloads, tournaments, contests, events, sweepstakes, and more. One of the best parts of Xbox Live is all the great things we provide for members to make the service more and more fun, but you have to opt in to receive them. Also, be sure to give us an accurate e-mail address to get all of this extra info.

To opt in or out:

1. From the Xbox Dashboard, select Xbox Live.
2. Select Account Management.
3. Select Billing.
4. Select your account and enter the last four digits of the credit card number used for that account.
5. Select Information Sharing.

For Microsoft and our partners, choose Yes if you'd like to receive information about other products. ChooseNo if you don't want to receive this information about other products from Microsoft and/or our partners.

Parental Controls and Account Settings

The parental controls that you (or your parents) set for your Xbox console apply to Xbox Live games. If you've set the game rating at Teen (see your Xbox Instruction Manual for how to do this), you don't have to worry about your kid accidentally playing a Mature title just because it's Xbox Live enabled. For more information about game parental controls, see How To Set Parental Controls.

Parents, or any account owner, can also disable voice communication and downloadable content with fees. With Voice disabled, you cannot hear or talk to anyone on Xbox Live. With premium purchases disabled, no downloads or other purchases that would be billed to your credit card are allowed.

To disable voice communication or premium purchases:

1. Go to Account Management and select your XboxLive account.
2. Select Account Settings.
3. Select Voice or Premium Purchases to enable or disable these settings.

Xbox Live Policies

To review the Xbox Live Terms of Use, Code of Conduct, and Privacy Statement in the Xbox Live Now Dashboard:

1. Go to Account Management and select your XboxLive account.
2. Select Xbox Live Policies.
3. Select the policydocument you want to review.