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WARRANTY AND RETURN INFORMATION

India Warranty

PLEASE READ THIS LIMITD WARRANTY CAREFULLY TO UNDERSTAND YOUR RIGHTS AND OBLIGATION!

LIMITED WARRANTY

 

The term “Xbox Product” means the Microsoft Xbox 360™ Video Game System console including (when considered as a whole) the Microsoft software stored on the separate Xbox 360 hard disk and embedded in microprocessors within the Xbox 360 console, and Xbox-compatible hardware manufactured by or for Microsoft, whether included with the Xbox Video Game System or purchased separately.

A. WARRANTIES.

  • Express Warranty.Subject to the terms and conditions of this Limited Warranty, Microsoft warrants to you only (the original purchaser), that under normal use and service, the Xbox 360 Product will substantially conform with the accompanying printed user instruction materials for a period of 1 year for the Xbox 360 Console and 90 days for Xbox 360 Accessories starting from the date of purchase (the “Warranty Period”).
  • Implied Warranty. You may also have an implied warranty and/or condition under the laws of some jurisdictions, which is hereby limited to the duration of the Warranty Period. Some jurisdictions do not allow limitations on how long an implied warranty or condition lasts, so the foregoing limitation may not apply to you.

As to any defects discovered after the Warranty Period, there is no warranty or condition of any kind.

B. OBTAINING WARRANTY SERVICE.

To receive instructions for obtaining repair or replacement warranty services you must call: Within India: For more information about contacting Xbox Customer Support, please go to http://www.xbox.com/support

You must also:

  • Submit proof of purchase in the form of a bona fide, dated bill of sale, receipt, or invoice (or a copy) evidencing that your request for service is made within the Warranty Period.
  • Follow Microsoft’s shipping and other instructions if it determines that all or part of your Xbox Product requires return for repair or replacement. To obtain the warranty service, you must take or deliver the Xbox Product in suitable packaging that provides an adequate degree of protection against damage during transit, to the location specified by Microsoft. Except as otherwise required by legislation in your jurisdiction, costs associated with transport (including packaging) for warranty service shall be at your expense.
  • Delete or remove any files or data you consider private or confidential prior to sending the Xbox 360 Product to Microsoft.

Failure to follow the above instructions may result in delays, cause you to incur additional charges, or may void your warranty.

C. EXCLUSIVE REMEDY.

During the Warranty Period and subject to applicable law, Microsoft will, at its option and as your exclusive remedy for breach of this Limited Warranty or any implied warranties:

  • Repair or replace a defective Xbox Product, or
  • Following return of your Xbox Product, make payment to you for the allowable damages that you incur in reasonable reliance but only up to the amount of the purchase price that you paid for your Xbox Product. This refund may include a deduction for depreciation based on your actual use.
  • Any replacement parts or Xbox Product will be new or refurbished or serviceably used, comparable in function and performance to the original part or Xbox Product and warranted for the remainder of the original Warranty Period or 30 days from the date of shipment of the Xbox Product back to you, whichever is longer.
  • you agree that microsoft is not liable to you for any loss of your data resulting from microsoft's repair or replacement of your xbox product.
  • After the Warranty Period has expired, Microsoft may charge you a fee for its efforts to diagnose and service any Xbox Product-related problems.
  • Microsoft will use commercially reasonable efforts to diagnose and attempt to correct, or suggest solutions for, Xbox Product defects that are covered by this limited Warranty. MicroSoft does not provide any warranties regarding its warranty services and, except for the preceeding sentence, disclaim all duties (if any) of workmanlike effort or of lack of negligence.


D. NO OTHER WARRANTIES.

The express warranty stated in Section A above is the only express warranty made to you and is provided in lieu of all other express or implied warranties and conditions (if any) including any created by any other documentation or packaging. No other warranties or conditions are made with respect to the Xbox 360 Product or the warranty services by any person, including but not limited to Microsoft and its suppliers. No information (oral or written) or suggestions given by Microsoft, its agents or suppliers or its or their employees, shall create a warranty or condition or expand the scope of this Limited Warranty. Also, there is no warranty or condition of title, noninfringement, or any other obligation in the Xbox 360 Product. You may have greater rights existing under legislation in your jurisdiction. Where any term of this limited Warranty is prohibited by such laws, it shall be null and void, but the remainder of the limited Warranty shall remain in full force and effect.

E. EXCLUSIONS FROM LIMITED WARRANTY.

This Limited Warranty shall not apply, and Microsoft has no liability under this Limited Warranty, if the Xbox 360 Product:

  • is used with products not sold or licensed by Microsoft (including, but not limited to, non-licensed games or other software, accessories, game enhancement devices, modification chips, adaptors and power supply sources) or which are otherwise not compatible;
  • is used for commercial purposes (including, but not limited to, rental or lease);
  • is modified or tampered with (including, but not limited to, any opening of the casing, or removal or alteration of its labels);
  • is damaged by Acts of God, power surge, misuse, abuse, negligence, accident, wear and tear, mishandling, misapplication, use outside the country designated by Microsoft on the console, or other causes unrelated to defective materials or workmanship;
  • serial number is defaced, altered or removed;
  • is damaged by programs, data, viruses, or files, or during shipments;
  • is not used in accordance with the accompanying documentation and use instructions; or
  • is repaired, modified or altered by anyone other than Microsoft authorized repair centres.


This Limited Warranty does not cover your data, any separate software or Xbox games whether or not packaged or included with the Xbox 360 Product, or any Xbox accessories or peripheral devices that are not manufactured by or for Microsoft.

F. EXCLUSION OF CONSEQUENTIAL, INCIDENTAL AND CERTAIN OTHER DAMAGES and LIMITATION OF LIABILITY

TO THE FULL EXTENT ALLOWED BY LAW, MICROSOFT IS NOT LIABLE FOR ANY:

(i) CONSEQUENTIAL OR INCIDENTAL DAMAGES;

(ii) DAMAGES OR LOSS OF ANY NATURE WHATSOEVER RELATING TO LOST PROFITS, LOSS OF DATA OR PRIVACY OR CONFIDENTIALITY, ANY INABILITY TO USE ALL OR PART OF THE XBOX 360 PRODUCT, PERSONAL INJURY, OR ANY FAILURE TO MEET ANY DUTY (INCLUDING BUT NOT LIMITED TO ANY LACK OF NEGLIGENCE OR OF WORKMANLIKE EFFORT); OR

(iii)INDIRECT, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING IN ANY WAY TO THE XBOX 360 PRODUCT. THE FOREGOING APPLIES EVEN IF MICROSOFT OR ANY SUPPLIER OR AGENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES; EVEN IN THE EVENT OF FAULT, TORT (INCLUDING NEGLIGENCE), STRICT OR PRODUCT LIABILITY, MISREPRESENTATION OR OTHER REASON; AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

G. ADDITIONAL CONDITIONS.

  • The software included in the Xbox Product is licensed to you, not sold. You are licensed to use such software only in your Xbox Product and you may not reverse engineer it, except as expressly permitted by applicable law notwithstanding this limitation.
  • Your Xbox Product and its internal components are new pursuant to industry standards, unless otherwise indicated on the Xbox Product retail packaging as “Refurbished”.
  • You agree to comply with all applicable export laws and regulations if you export the Product outside of India.
  • This Limited Warranty applies to the original purchaser only and may not be assigned or transferred. However, some jurisdictions extend the protection of implied warranties to subsequent consumers and therefore this limitation may not apply to you.

H. SEVERABILITY.

Where any term of this Limited Warranty is prohibited by operation of law or as adjudged by a court of competent jurisdiction, that term alone shall be null and void, but the remainder of the Limited Warranty shall remain in full force and effect.;

I. GOVERNING LAW.

This Limited Warranty is valid only in the India.

J. QUESTIONS?

Within India, for more information about contacting Xbox Customer Support, please go to http://www.xbox.com/ support

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

 

 

 

 

How to Contact Us
Phone Information

Call Xbox 360 Customer Support:

 

Assistance by phone.

Xbox India Customer Hotline:

000 800 440 1179 (toll free number)

1800 102 1100 (toll free number – Airtel)

+91 80 40103000 (toll number)

1800 11 11 00 (toll free number – MTNL/BSNL landline)

Opening hours:
Monday to Friday 9.00am - 6.00pm

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