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Troubleshoot Digital Media with Xbox 360

If you encounter problems playing digital media on your Xbox 360™ console, try one of the following solutions.

CD or DVD Does Not Play

Make sure that the DVD disc is clean and free of scratches and blemishes.

Try to play the DVD in a different DVD player or Xbox 360 console to determine whether the disc itself is defective.

If the DVD plays successfully in a different player, try to play several other DVD movies on your console. If none of them plays, your console may need to be repaired. Contact Xbox Customer Support.

If the symptoms occur only with one specific DVD movie, there may be a problem with the DVD encoding or a physical problem with the disc. Contact the DVD's publisher.

DVD Region Code Error

When you attempt to view a DVD movie from a region that is incompatible with the Xbox 360 console, you'll see the error message "Can't play DVD. Wrong region code."

Xbox 360 consoles are configured to play DVDs that are coded for the region for which the console was originally manufactured. You can only play DVDs from this region or DVDs that do not have the region coded (some may say "all regions"). Global DVD regions are:

• Region 1: United States, U.S. territories, and Canada
• Region 2: Europe, Japan, the Middle East, Egypt, South Africa, and Greenland
• Region 3: Taiwan, Korea, Philippines, Indonesia, Hong Kong, and Singapore
• Region 4: Mexico, South and Central America, Australia, New Zealand, Pacific Islands, and the Caribbean
• Region 5: Russia, Eastern Europe, India, Africa excluding South Africa, North Korea, and Mongolia
• Region 6: China

To check a DVD's region coding:

1. Determine the DVD region for your Xbox 360 console. This information is on the Xbox 360 console packaging.
2. Find the region information on the box or wrapper for your DVD.
   
   If the two regions do not match, the DVD will not play on your console. If the two regions match and you receive the error message, the console may need to be serviced.

Can't Connect to a Windows XP–Based PC

A connection between an Xbox 360 console and a PC requires a Windows XP–based PC running Windows Media Connect. If you do not have Windows Media Connect installed, go to www.xbox.com/pcsetup to install it.

To test your console's media connection, go to the System area of the Xbox Dashboard and select Network Settings, Test Media Connection to initiate the Computer test.

If you fail the Computer test, try the following:

• Verify that your computer is connected and powered on.
• Make sure that Windows Media Connect is running on the computer and that sharing with your console has been enabled. On your computer, select Start, Control Panel, then Windows Media Connect.
• Make sure the firewall ports for Windows Media Connect are open on your computer. Windows Media Connect requires TCP ports 2869 and 10243, and UDP ports 1900, 10284, 10283, 10282, 10281, and 10280 to be open on your computer. To learn how to open individual ports, see Manually open ports in Internet Connection Firewall.
• If you are trying to use Windows Media Connect on a computer that is a member of a Windows Active Directory domain, verify that the computer's machine trust account has been added to the Windows Authorization Access group in Active Directory.

Can't Connect to a Windows Media Center Edition PC

If you're having trouble connecting to a Windows Media Center Edition PC, make sure your Windows XP–based PC is running Media Center Extender software. To download Media Center Extender, visit www.xbox.com/pcsetup.

To disconnect and reconnect a Windows Media Center PC and an Xbox 360 console:

1. Go to the System area of the Xbox Dashboard and select Computers.
2. Select Windows Media Center, then Disconnect.
3. Go to www.xbox.com/pcsetup and click Setup to download the latest Windows Media Center software update to your Windows Media Center–based PC.
4. Connect your Xbox 360 console to your Windows Media Center–based PC.
5. On your Xbox 360 console, go to Media, then select Windows Media Center. Follow the on-screen instructions to finish Windows Media Center setup.

If you use an 802.11b or an 802.11g wireless network, you may receive the following message when you use your wireless network to connect your Xbox 360 console to a Windows XP Media Center–based computer:

• "Your console is connected to an 802.11b or 802.11g wireless network. An 802.11a wireless network is recommended to connect to Windows Media Center. You may experience performance problems while viewing TV or other video over the current network connection."

This is a notification, not an error message: it does not require action. When you use an 802.11b/g wireless connection, other devices using the same 2.4 gigahertz (GHz) transmission frequency—like cordless phones and microwave ovens—can impede audio or video playback from a Windows Media Center–based PC.

Routers and gateways that use 802.11a operate in the less common 5-GHz band typically encounter less interference than 2.4-GHz devices. If performance suffers in your 802.11b/g wireless network, consider upgrading to an 802.11a wireless network.

Or, use a wired Ethernet connection between console and PC, which enables a bandwidth of 100 Mbps or higher (potentially faster than the 54 Mbps maximum of 802.11g/a wireless networks and significantly faster than the 11 Mbps of wireless 802.11b).

For More Info

If you've tried these suggestions and your console still does not pass this test, call Xbox India Customer Support: 000-800-440-1179