Xbox 360: Live and Direct

Ever since we learned that Xbox 360™ was on the way, one of the biggest mysteries about the new system was what it meant for Xbox Live®. How would Xbox 360 go online, and what would we be able to do once we got there? After all, it's been a long time since the service debuted in 2002, and already it's grown to more than two million members, with games like Halo® 2 adding even more innovation to the mix.

I got a chance to talk to Patrick O'Kelley, lead Microsoft® program manager for Xbox Live features, to learn more about the new iteration of the service and what it means for your online gaming lifestyle.

What does a lead program manager do? O'Kelley told us that he manages the team that does "virtually all the Xbox Live features that don't involve a credit card."

Patrick O'Kelley gives us the scoop.

Always Live

The first thing we learned from Patrick was to expect the unexpected with the next generation of Xbox Live. "We have created new features, but they have no corollary," O'Kelley said. "We've taken the feature set and the things that people like the most about Xbox Live, and some of those have just exploded into a whole new category of experiences that didn't even exist [on the original Xbox Live]." But don't worry, that doesn't mean you won't recognize the new Xbox Live. "A lot of the core experience is still going to be there," O'Kelley continued. "A friends list, being able to send invites and messages … all those experiences are there."

They're just, as you might expect, different, expanded and oh-so-much cooler than anything we've seen before. For example, Patrick told us, "Everybody who has a high-speed Internet connection in their house will be able to connect to Xbox Live." Well sure, that's how it is now, right? Not exactly. Xbox 360 connects to the service without making you buy a separate package, as with the original Xbox®. "You have to pay money to play multiplayer games on Xbox Live. But [without paying] you can download content, contact friends, communicate …"

Though plans are not completely finalized, we learned that "paying money to play multiplayer" could be achieved in a variety of ways—but most likely, that aspect will be familiar to gamers who already enjoy blasting their pals on Halo 2. "A subscription is always going to be there, that's the basic model," O'Kelley said. "I imagine people will get free play opportunities, like cable TV has a free-cable weekend … I bet we'll see different models to make it available to as many different people as possible."

Xbox Live: the next generation.

The "Social Ecosystem"

The most important concept for the new version of Xbox Live that O'Kelley wants to get across is the expansion of the gamertag into a full-blown gamer profile, a sort of combination bio and trophy case that gives your fellow gamers (and the Xbox Live service itself) important clues that are crucial for making online play challenging and fun.

The transition from 'tag to gamer profile "is huge," he told us. "So many studies have been done that show that people have the most fun in any game when they are challenged to play just a little bit better than they already are. It's boring if the game is easy for you. If you're playing with someone who's much, much better than you are, it's discouraging and not fun either. When [developers] are designing their campaign modes and their A.I., they do a lot of work to tune it. But when you're playing a human being, the game is out of control."

The gamer profile, as well as a new way of matchmaking driven by a system called TrueSkill™, is how your Xbox 360 and the Xbox Live service makes this happen. Many gamers are familiar with the ELO system used in Tom Clancy's Splinter Cell® Chaos Theory™ and other online games, which theoretically matches up players of similar skill levels. However, as O'Kelley told us, ELO was created for chess.

"That's a two-person game, and [the mathematicians at Microsoft Research in Cambridge] thought 'we can do better.' They're hardcore mathematicians, and their [new] system was tested specifically for online gaming environments. This TrueSkill algorithm works very elegantly with a 16-person free-for-all, or it also knows how to deal with teams and team play. The more you play, the smaller the uncertainty gets. Anywhere from ten to twenty games, we're thinking. Early on, it's doing a lot of data-gathering to understand where your skills sit."

Make Me a Match

Your TrueSkill ranking is the mathematical way the matchmaking system does its best to ensure you're playing with gamers around your skill level. But that's not enough for O'Kelley's team: They also want to make sure that, socially, you're playing against gamers that you enjoy playing against. A lot of this information is input by the gamer themselves, by self-identifying yourself with a Gamer Zone. The system also looks at the games you've been playing online and your reputation to help match you up with the most suitable group.

One of the team's key challenges O'Kelley described like this: "What tools do we provide that create a balanced social ecosystem? You don't want this top level of high-powered gamers who are socially destructive—many people won't want to play them because they're so much better than everybody else and create a negative experience for less-hardcore gamers. But you also need to provide an environment where these high-powered gamers can find each other and stay challenged."

Therefore, they chose to pursue the community angle. The goal, he said, is to "get whole communities of people who are suited for each other. We want to make sure that people understand that good behavior has great consequences. For socially-oriented players, a good reputation can be more important than a high score. A good rep has a lot of benefits: a broader community of people that you can play with and access to a lot of things over time that are even better. One sees the consequences of actions, both good and bad."

That's helped along by a dynamic feedback system that lets you tell the new Xbox Live that you liked or didn't like playing with a particular gamer, which goes into a sort of social reputation score that is used side-by-side with your mathematically derived TrueSkill rating.

You can also take charge and more directly compare yourself to another gamer with what the team is currently calling the "You-View." Even while a game is going on, you can use the Xbox Guide button to access gamer profiles. "[You can] peek at someone else and look at their gamer profile, head-to-head. Say we both have Project Gotham Racing® 3; I can compare and say, 'Okay, I completed that [event], but he got that one.'"

Halo 2 players will be happy to learn how the new matchmaking system handles the differences between hardcore and casual game play. "We really have two separate match systems. If I choose to play ranked, it's [about] my TrueSkill and getting to play with people of a similar rank. If I choose to play a player match, it's keyed off of all this other information: what my profile is, what my reputation is, as well as what my TrueSkill is in that game." The point of player match, O'Kelley said, "is being matched for fun. You're going to enjoy talking together, you behave well together. We're all really excited to see how that works, how it's received. And we've designed systems so we can tune it and make it better."

Expect more details on the new Xbox Live through to the big launch. It's going to be huge, and as Patrick O'Kelley said at the end of our hour-long chat, "We've got a long road ahead of us."

Article by Danny Chihdo