How old do you have to be to attend?
You must be at least 18 years old.
How do I get a ticket?
To apply for your chance to win a ticket, register your details at [http://www.xbox.com/en-gb/one-tour-faq] confirming that you are 18 years or older and that you agree with the full Terms and Conditions [http://www.xbox.com/en-gb/one-tour-terms], after which you will be entered into a ticket draw. We will select the winners on a first come first served basis.
I’ve entered to win a ticket. What happens next?
Once you apply for a ticket, you will receive an email to confirm that we have received your application. If you are successful, you will receive a second email, a winner-notification email, between 4-24 hours after application to confirm that your application has been successful.
You’ll need to confirm your ticket within 48 hours of this second email having been sent. You can find the details on how to do so in the winner-notification email. If you confirm your ticket within the specified time limit you will receive a third email which will contain your e-ticket to the session.
What do I need to bring to the venue?
You need your personal e-ticket and photo identification (valid passport, EU driving license or government issued ID card showing your name and age), to identify you are the ticket owner and you are 18 years or older.
Is there a limit to the number of sessions for which I can request tickets?
You can apply for tickets to up to 3 sessions in one entry, but each entrant can only submit one entry and can only win one ticket to one session.
I’ve won but failed to confirm before the 48-hour deadline. What can I do?
Winners who fail to confirm acceptance as instructed in their winner-notification email will forfeit their tickets.
I’ve applied and did not hear anything. What should I do?
If you did not hear from us 72 hours after your application, you have not won a ticket to any of the sessions you applied for.
At what time is the event?
The event takes place over 2 days and is split into different sessions. Please ensure you go to the specific event for which you have received your personal e-ticket.
Date & Time
- Friday, 22 November /12:00-15:00, 16:00-19:00, 20:00-00:00
- Saturday, 23 November/10:00-14:00, 15:00-19:00, 20:00-00:00
At what time should I arrive?
Please arrive 15 minutes before the door open and no later than 15 minutes after the doors opened. Anyone arriving later than 15 minutes after the doors opened will not be guaranteed entry.
Can I leave the Area One event and come back later?
No. There is no readmission to the venue or event.
Where is the event?
7-14 Coventry Street
Can I give my tickets to family or friends?
No. Tickets are non-transferable and not for resale. Tickets cannot be used by anyone other than the winner. All ticket holders will be asked to bring photo identification (as detailed above).
I can no longer attend the session for which I received a ticket. Can I go to another session?
No, you can only go to the specific session for which you have received your personal e-ticket.
Can I bring a friend?
Yes, you can bring one friend. Your friend has to be 18 years or older and must bring photo identification (valid passport, EU driving license or government issued ID card showing his/her name and age) as proof of age. You cannot bring more than one friend.
How much time will I be able to play on an Xbox One?
When attending the event, there is no guarantee of the time that you can play on an Xbox One console. However, Xbox will endeavor to endorse a fair use policy during the event.
Can I bring food and drink into Area One?
There are a variety of options to purchase food and drink at the venue. You will not be permitted to bring your own. Please note that you will not be allowed to eat/drink while playing on an Xbox One.
Can I bring a camera or film the show?
You may take pictures or audio-visual recording for personal use (including tweeting or posting on social networks) but professional photographic equipment is forbidden. Some restrictions may apply with regards to capturing game footage for selected titles, in which case this will be communicated to you at the Area One session you attend.
I don’t live in the UK. Can I enter to win tickets?
No. Due to legal restrictions, the Area One prize draw is open to residents of the territory in which the event is taking place only.
Will there be audio-visual recordings at the Area One event?
Yes. By attending this event, you are agreeing that film and audio recordings of the event, including your voice and likeness, may be used for commercial purposes on a worldwide, royalty-free basis.
If I did not win a ticket, are there any other opportunities to trial Xbox One?
Area One is just one of the opportunities to trial Xbox One. Please check www.xbox.com/onetour for more details on where and when you can trial Xbox One.
What facilities are being provided for disabled people?
If you have a disability and require any assistance or have specific requirements, please email us at [firstname.lastname@example.org] with details and we will ensure that you are catered for as much as possible.
Can Xbox refuse anyone admission?
Yes, Xbox reserves the right to refuse admission to—or eject—any person who is, in the staff's opinion, behaving dangerously or inappropriately.
Where can I report a problem?
To report a problem, you can go to Xbox Support .