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Xbox Live Account Security

Xbox Live Account Security

Account security is one of our top priorities at Xbox Live. By working together, we can improve Xbox Live account security to create a safer online experience for everyone on Xbox Live.


Click the links below to ensure you have the right information for protecting your account, learning the different ways accounts can be compromised, finding out what to do if your account has been stolen and how we can help.

Xbox Live Security Checklist

Follow this Xbox security checklist to make sure your account is as secure as possible. Learn how to get your Xbox Live account back in the event of theft using just your mobile phone, check the strength of your password, find out how to enable online safety settings, and more.
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Xbox Live Security Checklist

Types of Xbox Live Account Theft

The simplest form of account theft can occur when you share your account information such as Windows Live ID and password with someone else (on purpose or by accident). Keep your Xbox Live account safe by never sharing your Windows LIVE ID and/or password with anyone, and by avoiding these common scams and phishing schemes.
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Types of Xbox Live Account Theft

Do You Believe Your Xbox Live Account Has Been Compromised?

Have you noticed unauthorized charges on your credit card statement? Have you received a pop up message, like an achievement, that says

[Gamertag] was last signed in on another console?

If you know your profile has not been on another console and you believe your Xbox Live account has been compromised, find out how we can help.

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Do You Believe Your Xbox Live Account Has Been Compromised?