• Set Up Your System
• Family Settings (Xbox LIVE)
• Connectivity Video
• Join Xbox LIVE

Unexpected Change to Xbox Live Silver

If you've been changed to an Xbox Live Silver membership when you should be Xbox Live Gold, it may be for one of these reasons:

• You had Xbox Live billing violations on your original Xbox video game system and you updated your credit-card details to pay a renewal fee prior to migrating your membership to Xbox 360™.
• You had two gamer profiles on your console: one profile associated with a paid Xbox Live Gold membership, and one with a one-month Xbox Live Gold trial membership that downgraded to Xbox Live Silver under normal conditions. If both the standard membership and the trial membership were signed in when the trial downgrade occurred, both memberships may have been downgraded.

We recently implemented a fix for members who have been prematurely downgraded from Gold to Silver. Once this fix occurs, take the following steps to reinstate your Xbox Live Gold membership:

1. Sign out of Xbox Live (X).
2. Go to the System area of the Xbox Dashboard.
3. Select Network Settings, Test Xbox Live Connection.
4. Once the tests are complete, press Y to return to the Xbox Dashboard.
5. Sign in to Xbox Live and check to see if your membership level has returned to Xbox Live Gold.
   
   If you still have a Silver membership, sign out of Xbox Live and then sign back in. That should return your membership to Xbox Live Gold status.

You will be compensated for any lost service time due to this issue if your gamertag appears on the master list of affected users.