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• Join Xbox LIVE
• Family Settings (Console Controls)

Troubleshoot Your Xbox Live Vision Camera

If you encounter problems with your Xbox Live Vision camera, try the possible solutions provided below.

• No Picture
• Blurry or Poor Video Quality

No Picture

Make sure the camera cable connector is connected securely to a controller port on your console.

Blurry or Poor Video Quality

• Make sure the focus is adjusted on the camera lens. In general, turning the lens to the right moves the focal point farther out and turning it to the left moves the focal point closer in.
  
  
• Clean the camera lens if it becomes dirty.
• Video quality can be improved by shooting in a well-lit area and against a white or light background.
• Position the camera in a well-ventilated location near room temperature.
• Do not point the camera directly at a bright light or window.

Resources

To download a product manual, see our Index to Xbox 360 Instruction Manuals.