• Your Gamer Profile
• Join Xbox LIVE
• Family Settings (Console Controls)

Troubleshoot Your Xbox 360 Wireless Headset

If you encounter problems with your Xbox 360 Wireless Headset, try the possible solutions provided below.

• Wireless Headset Doesn't Work
• Earpiece Emits No Sound
• Others Can't Hear You
• Chat Doesn't Work
• Battery Doesn't Charge

Wireless Headset Doesn't Work

To turn on the wireless headset, press the headset's power button. To connect the wireless headset to your console, press the connect button on the console, and then press and hold the connect button on the headset. You must press the connect buttons within 20 seconds of each other. If you've done this and the headset does not work:

• Make sure your console is connected to Xbox Live. The first time you use the headset, you must connect to Xbox Live. For information about Xbox Live, visit www.xbox.com/live.
• Move the headset closer to the console.
• Make sure the battery is freshly charged.
• Keep the console and headset at least three feet away from large metal objects, such as file cabinets and refrigerators.
• Metallic decorations or stickers on the console or headset can interfere with wireless headset performance. Remove decorations and try connecting again.
• Make sure the front of the console is positioned in the direction of the headset and away from nearby walls.
• If you have four wireless controllers connected to your console, you will need to disconnect one of them in order to connect a wireless headset.
  
  To disconnect a wireless controller, press and hold the Xbox Guide button for three seconds, and then turn it off. To disconnect a wired controller, unplug its cable from the console.
• Cordless phones (2.4-GHz), wireless LANs, wireless video transmitters, microwave ovens, some mobile/cell phones, and Bluetooth headsets can interfere with the operation of the headset. Turn these off or unplug them and try connecting again.
• If nothing else works, you can reset the headset by pressing and holding the power button for two seconds or more. Turn off your console and then repeat the wireless connection steps.

Earpiece Emits No Sound

Make sure the headset is wirelessly connected to your console. Try adjusting the volume using the volume controls on the headset.

Others Can't Hear You

Make sure the headset is wirelessly connected to your console and that your headset isn't muted (briefly press the power button to either mute or unmute the headset).

Make sure that voice isn't muted in the Xbox Guide (go to Personal Settings, Voice). Check your game manual to determine whether you need to push a button while speaking.

Chat Doesn't Work

Make sure the headset is wirelessly connected to your console and that your headset isn't muted (briefly press the power button to either mute or unmute the headset).

Make sure your console's Family Settings for Xbox Live allow communication with other gamers.

Battery Doesn't Charge

If the headset charging cable is connected to the headset and the battery fails to charge, the headset's first two lights will flash in sequence (1, 1 and 2; 1, 1 and 2; etc.) to signal an error condition.

If this occurs, the headset may be too hot or too cold. Leave the headset connected to the power adapter long enough for its temperature to settle, at which point the battery should charge normally.

If the error condition persists and the headset appears to be at room temperature, call Xbox Customer Support.

Resources

To download a product manual, see our Index of Xbox 360 Instruction Manuals.