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Troubleshoot Your Wireless Controller


If you encounter problems setting up your Xbox 360™ Wireless Controller, try the possible solutions provided below.

Lights Spin Longer than 15 Seconds When Connecting

  • Move the controller closer to the console.
  • Make sure the batteries are fresh.
  • Keep the console and controller at least three feet away from large metal objects, such as file cabinets, mirrors, and refrigerators.
  • Metallic decorations or stickers on the console or controller can interfere with wireless controller performance. Remove decorations and try connecting again.
  • Make sure the front of the console is positioned in the direction of the controller.
  • Cordless phones (2.4 GHz), wireless LANs, wireless video transmitters, microwave ovens, some mobile/cell phones, and Bluetooth headsets can interfere with the operation of the controller. Turn these off or unplug them and retry connecting.
  • If nothing else works, turn off your console, remove and reinsert the AA battery pack into the controller, and the repeat the steps given in Connect Your Controller.

Other Problems

For audio/video problems, see Troubleshoot Audio/Video Connections.

To check audio/video or Xbox 360 Family Settings in your Xbox Dashboard, see Use the Xbox Dashboard.

For problems connecting to Xbox Live, see Troubleshoot Your Xbox Live Connection.

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