• Your Gamer Profile
• Join Xbox LIVE
• Family Settings (Console Controls)

Troubleshoot Your Xbox 360 Headset

If you encounter problems with your Xbox 360™ Headset, try the possible solutions provided below.

Sound is Poor 

Make sure the headset connector and the headset jack on your controller are free from dirt and debris, which may interfere with sound transmission.

More importantly, ask your fellow gamers and conversants to check their connectors, as the poor sound you hear may well originate from someone else's headset.

Earpiece Emits No Sound

Make sure the headset connector is plugged in securely. Try adjusting the volume using the volume control on the headset connector.

Others Can't Hear You

Make sure the headset connector is plugged in securely and that your headset isn't muted. Make sure that voice isn't muted in the Xbox Guide. Check your game manual to determine whether you need to push a button while speaking.

Chat Doesn't Work

Make sure the headset connector is plugged in securely. Check the mute button on the headset connector to make sure the microphone is on.

Other Problems

For audio/video problems, see Troubleshoot Audio/Video Connections.

To check audio/video or Xbox 360 Family Settings in your Xbox Dashboard, see Use the Xbox Dashboard.

For problems connecting to Xbox Live, see Troubleshoot Your Xbox Live Connection.