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Troubleshoot Your Xbox 360 HD DVD Player

If you encounter problems with your Xbox 360 HD DVD Player, try the possible solutions provided below.

• No Power
• Red Light on Eject Button
• No Picture or No Sound
• Poor Picture or Sound
• Disc Tray Doesn't Open
• HD DVD Features Don't Work
• Remote Doesn't Work

No Power

Confirm that you have an appropriate power source, and check connections at both the wall outlet and the player (see "Connect to Power").

Confirm that your player is connected to your console and that your console is turned on.

To open the tray when the unit has no power, insert the end of a paper clip into the player's manual-eject hole.

Red Light on Eject Button

If the status light on the player's eject button is red, the player has overheated and will not work until it cools. Reposition the player in an open location to improve airflow. The player will automatically turn on when it is cool enough to resume operation.

No Picture or No Sound

Make sure your HD DVD player's USB cable and your console's AV cable are both properly connected. If your player is on and is connected to your Xbox 360 console and you can't see or hear program content, see your Xbox 360 Setup manual or AV cable instructions.

Poor Picture or Sound

Clean the disc as instructed in the Xbox 360 Warranty manual (Volume 2). Check the AV connection (see your Xbox 360 Setup manual).

Disc Tray Doesn't Open

Check the player's connection to power. Turn on the player by turning on your console.

HD DVD Features Don’t Work

Some HD DVDs and DVDs do not support all of the Xbox 360 HD DVD Player's playback features, such as subtitles, multilingual audio tracks, multiple viewing angles, slow-motion play, and interactive advanced content. For more information about supported features, see the disc producer's documentation. In rare instances, certain HD DVDs or DVDs may not operate properly. This is due primarily to variations in the manufacturing process or software encoding of the HD DVD or DVD video software.

Remote Doesn't Work

If you encounter problems with your remote control, make sure the batteries are still fresh by testing the remote with new batteries. If you're sure the batteries are good, try removing the batteries from the remote, pressing all buttons twice, and then replacing the batteries. If you're still having trouble:

• Make sure that you're using the remote within 10 feet of the console's infrared sensor.
• Point the remote directly at the console's infrared sensor adjacent to memory unit slot A.
• Check to verify that the console's infrared sensor is not blocked or covered.
• Make sure the signal from the remote to the infrared receiver on the console is not blocked by solid objects, such as furniture or doors.
• Close drapes and blinds during daylight hours to minimize ambient infrared.
• Some third-party faceplates affect performance of the console's infrared sensor. If you're using one, replace the console's original faceplate and try using the remote again.

Resources

To download a product manual, see our Index of Xbox 360 Instruction Manuals.