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Troubleshoot Audio/Video Connections

If you encounter problems while connecting your system, try these possible solutions.

No Picture or Sound

1. Make sure that you've connected the appropriate AV cable. For connection instructions, see the audio/video connections page for your Xbox 360™ AV cable:
   • Component HD AV Cable (included with the Xbox 360 video game and entertainment system; sold separately for the Xbox 360 Core system)
   • Composite AV Cable (included with the Xbox 360 Core system)
   • S-Video AV Cable (sold separately)
   • VGA HD AV Cable (sold separately)
2. Verify that your TV or monitor is turned on.
3. Select the video input on the TV or monitor to which your Xbox 360 console is connected. Common names for video inputs include Input Select, AUX, Line In, Line, In, Input, Source, and EXT, depending on your TV or monitor. For more information, see the instruction manual for your TV or monitor.

No High-Definition Output

If you're attempting to view a high-definition image on a high-definition TV (HDTV):

1. Verify that the switch on the console end of the Component HD AV Cable is set to HDTV.
2. Make sure your TV supports the HDTV settings in the Xbox Dashboard.

To configure the HDTV settings in the Xbox Dashboard, see Use the Xbox Dashboard.

Sound with No Picture

1. Verify that your TV or monitor is turned on.
2. Make sure the audio and video connectors are connected to the same input group on the back of your TV or monitor.
3. Make sure the TV has been set to display the input group into which the audio and video connectors are plugged.

No Sound

1. Verify that your TV or monitor is turned on.
2. Make sure the audio and video connectors are connected to the same input group on the back of your TV or your audio/video surround receiver.
3. Make sure your TV or AV receiver has been set for the input group into which the audio and video connectors are plugged.
4. If you're using an AV receiver, make sure you've connected an additional AV cable (sold separately) between the audio/video outputs of your receiver and the appropriate input on your TV or monitor. See your AV receiver's manual for details about specific connections and cable types.
5. If you're using digital audio, make sure that:
   1. A Toslink digital audio cable (sold separately) is connected between the Xbox 360 console and either your AV receiver or your TV.
   2. Your AV receiver, if connected, is turned on.
   3. Your AV receiver or TV is set to receive the correct digital audio input.
   4. The audio output is correctly set in the Xbox Dashboard.
   
   
   For more information about connecting to digital audio, see Connect to Digital Audio.
   
   To configure audio output in the Xbox Dashboard, see Use the Xbox Dashboard.

Poor Sound

1. If you're experiencing poor sound while playing a game, music CD, or DVD movie, clean the disc as shown in the Xbox 360 Warranty manual (Volume 2).
2. Make sure that you've connected the appropriate AV cable. For connection instructions, see the audio/video connections page for your Xbox 360 AV cable:
   • Component HD AV Cable (included with the Xbox 360 video game and entertainment system; sold separately for the Xbox 360 Core system)
   • Composite AV Cable (included with the Xbox 360 Core system)
   • S-Video AV Cable (sold separately)
   • VGA HD AV Cable (sold separately)
3. For analog audio connections, select in the Xbox Dashboard an audio output supported by your system or TV: stereo or Dolby Surround for stereo speakers, mono for monaural speakers.
4. For digital audio connections, select only stereo or surround formats compatible with your system. For digital surround sound from DVD movies, select the appropriate surround format from the options presented in each DVD's audio menu. For games and movies, play Dolby Digital audio only on audio systems that support Dolby Digital, and play DTS audio only on systems that support DTS.
5. If sound is coming from only one speaker, check that all audio cables are connected correctly.

For More Info

Typically, you can find related information and plenty of opinions in our forums. For discussions related to this topic, check Xbox Forums: Technical Issues.