• Account Management
• Xbox LIVE Features

Sympatico

For information about connecting to Xbox Live with Sympatico, see:

• Contact Sympatico
• Check Availability
• Set Up Your Connection

Contact Sympatico

For more information about the high-speed Internet services offered by Sympatico, see:

• New Customers
• Customer Service
• System Requirements

Check Availability

Packages and services vary by region. To determine services for your area, see Services By Area.

Set Up Your Connection

The following equipment has been tested with Xbox Live and can be used to connect to Xbox Live with Sympatico:

• Nortel Ethernet Modem
• Alcatel Speed Touch Ethernet Modem
• Efficient Networks Speedstream 5360
• Efficient Networks Speedstream 6300

When you're ready to set up your connection, remember the following for Sympatico:

• If you do not have a PC and would like to use Sympatico High Speed Internet, you may add your Sympatico PPPoE account information (username and password) directly to your Xbox 360 console through the Xbox Dashboard.

  To enter your PPPoE account information through the Xbox Dashboard:

  1. From the System area, , select Network Settings.
  2. Select Edit Settings.
  3. Select Additional Settings, and then select PPPoE Settings.
  4. Enter the PPPoE information provided by Sympatico on the screens for:
     • User Name
     • Password
     • Service Name
  5. Select Done. When prompted, select Test Xbox Live Connection.

For More Info

For general help with your Xbox Live connection, see Troubleshoot Your Xbox Live Connection.

Answer five easy questions in our Connectivity Wizard to get customized, step-by-step instructions for connecting to Xbox Live.

Get help with building a home network that works for you: Watch Video.