• Vista Compatible Router List
• Set Up Your System
• Use Your System

Trouble Connecting?

Give the following possible solutions a try. More often than not, one of these will get you back on track.

1. Power-cycle your modem.

2. Make sure you're usingan Xbox Compatible router.

3. See Troubleshooting Connection Issues.

And remember, you can always use the Xbox Dashboard Network Troubleshooter. When you receive an error message, just select the Help button.

• Get High-Speed Internet
• Get a Starter Kit
• Choose a Connection Type

• Wireless Connection to Xbox LIVE
  Stop dragging cables! Use the new Xbox Compatible Wireless Adapter!
• Guide to Home Networking
  How to set up your own home network quickly and painlessly.
• Xbox LIVE and Routers
  Everything you need to know about routers on Xbox LIVE.
• Diagnosing Xbox LIVE Connections
  Use the Xbox Dashboard to solve ICMP, MTU, and NAT issues.
• Show Me Wireless
  Learn more about wireless networking by watching this video from Xbox Customer Care.
• Support Webcast
  Customer support lives it up with the latest tips for connecting, signing up, and features.
• Glossary
  Finding this is all pretty new to you? Let the glossary help out.

For more information about connecting to Xbox Live with Telus, see the topics below.

• Contact Information
• Set Up Your Connection
• Troubleshooting Your Connection with Telus

Learn more about Xbox Live in Canada.

Contact Information

For more information about the high speed Internet services offered by Telus, see:

• New customers and service availability
• Technical support
• Xbox information at Telus

Contact Telus by Telephone

• Customer sign-up and billing: 1-877-310-4NET (4638)
• Technical support: 1-877-310-TECH (8324)

Packages and services vary by region.

Set Up Your Connection

Choose your connection type

For Telus DSL, we suggest you use either a direct connection or a router connection. For more information, choose the way you want to connect to Xbox Live.

Note  A PC may be required to activate high-speed Internet service.

Before following any connection steps below, you should print or save an offline version of this page, as you may need to disconnect your PC from the Internet.

Also, before following any connection steps, see your Xbox Instruction Manual for important safety information.

Direct Connection with Telus

For a direct connection, you will need a standard Ethernet cable with RJ-45 connectors. To directly connect your hardware:

1. Before you disconnect your PC from your Telus Internet connection, you must use it to register the MAC address of your Xbox console with Telus.
2. Turn off your devices (Xbox console, Telus DSL modem, and, if you have one, your PC) before connecting any cables.
   
   You must disconnect your modem from its power source to turn it off.
   
3. If the PC NIC is already connected to the modem, disconnect the Ethernet cable from the PC NIC.
4. Connect the Ethernet out port on the modem to the Ethernet port on the back of the Xbox console using the Ethernet cable.
5. Turn on your modem.
6. Turn on your Xbox console, with no disc in the disc tray.
7. From the Xbox Dashboard, choose Settings, Network Settings, and then Connect. 

Your settings are now used to connect to Xbox Live. Progress is displayed on the Connect Status screen. If the last item is "Connected to Xbox Live," congratulations! You are connected to XboxLive. To create your Xbox Live account, see Account Creation, or for more information about managing your account, see Account Management.

If you cannot connect to Xbox Live, see Troubleshooting Your Connection with Telus for more detailed information about the problem and steps you can take to fix it.

Router Connection with Telus

To connect to Xbox Live with a router connection, you'll need three Ethernet cables with RJ-45 connectors and a cable/DSL router. To share with a PC, you'll also need an Ethernet NIC installed in the PC.

To share your Telus Internet connection with your PC using a router:

1. Before you disconnect your PC from your Telus Internet connection, you must use it to register the MAC address of your router with Telus. See your router documention to find the MAC address of your router.
2. Turn off your devices (Xbox console, DSL router, Telus DSL modem, and PC) before connecting any cables.
   
   You must disconnect your modem from its power source to turn it off.
   
3. If the PC NIC is already connected to the modem, disconnect the Ethernet cable from the PC NIC.
4. Connect the Ethernet out port on the modem to the Ethernet in port on the router using an Ethernet cable.
5. Connect one of the Ethernet out ports on the router to the Ethernet in port on the PC NIC using an Ethernet cable.
6. Connect another Ethernet out port on the router to the Ethernet port on the back of the Xbox console using an Ethernet cable.
7. Turn on your devices. You should turn them on in order from the wall jack out. This means, first turn on your modem, then your router, then your PC.
8. Verify that the PC can access the Internet.
9. Turn on your Xbox console with no disc in the disc tray.
10. From the Xbox Dashboard, choose Settings,Network Settings, and thenConnect. 

Note   With a router connection, you do not need to turn on your PC to access XboxLive from your Xbox console.

Your settings are now used to connect to Xbox Live. Progress is displayed on the Connect Status screen. If the last item is "Connected to Xbox Live," congratulations! You are connected to Xbox Live. To create your Xbox Live account, see Account Creation, or for more information about managing your account, see Account Management.

If you cannot connect to Xbox Live, see Troubleshooting Your Connection with Telus for more detailed information about the problem and steps you can take to fix it.

Windows ICS Connection with Telus

 A Windows ICS connection uses Microsoft® Windows® Internet Connection Sharing (ICS). ICS lets your Xbox and your PC use your Internet connection at the same time, but you must connect your Xbox console through your PC, and always turn on your PC before playing games on Xbox Live. Xbox Live is supported through Windows ICS for Windows XP, Windows Me, Windows 2000 Professional, and Windows 98 SE.

You must use a Windows ICS connection if your modem has no Ethernet port, such as a USB-only modem. These steps assume you have a USB modem. You must already have an Ethernet NIC installed in your PC for this connection.

1. Before you connect any cables, turn off your Xbox console, modem, and PC. If you have an external modem, unplug it from its power source to turn it off.
2. Take your USB cable and connect one end to the USB out port on the modem. Then connect the other end to one of the available USB ports on your PC. 

3. Take your Ethernet cable and connect one end to the Ethernet out port on the PC NIC. Then connect the other end to the Ethernet port on the back of the Xbox console. Most Windows ICS connections require a crossover (not a standard, straight-through) Ethernet cable for this, although some may require a standard cable. See your modem documentation for more information.
   

   

4. Turn on your modem and your PC.
5. Configure Windows ICS to share your Internet connection. For more information, see your Windows documentation.
6. Once ICS is configured, make sure that your PC can access the Internet.
7. Turn on your Xbox console with no disc in the disc tray.
8. From the Xbox Dashboard, choose Xbox Live. Or, play an Xbox Live-enabled game and choose the option for Xbox Live play.

Note   With a Windows ICS connection, you must turn on your PC to access Xbox Live from your Xbox console.

If you cannot connect to Xbox Live, see Troubleshooting Your Connection with Telus for more detailed information about the problem and steps you can take to fix it.

Troubleshooting your Connection with Telus

The network troubleshooter will automatically provide you with an error message and suggested solutions for your connection. Note the error message title (such as No Connection, Network Error, IP Conflict) to help troubleshoot the error, and follow the suggestions provided by the network troubleshooter.

You may need to register the MAC address of your Xbox console or router with Telus.

Finding and Registering Your Xbox Console's MAC Address

1. Turn on your Xbox console with no game disc in the disc tray.
2. From the Xbox Dashboard, choose Settings, and then Network Settings.
3. The 12-digit number at the bottom-right corner of theNetwork Settings screen is the MAC address of your Xbox console. Do not change your Xbox console MAC address; just write it down so that you can use it later.
4. If you have a direct connection from your Xbox to your modem, you'll have to disconnect it and reconnect your PC to access the Internet.
5. From your PC, open the following page:
   British Columbia: http://oca.bc.hsia.telus.net
   Alberta: http://oca.ab.hsia.telus.net.
6. Log in using your Telus Velocity Internet Service account.
7. Select Manual Registration and Administration of PC's and Devices.
8. In an available slot, enter the MAC address of your Xbox console, then select Update. 

9. Follow the steps in Direct Connection with Telus to try to connect to Xbox Live again.

Registering Your Router MAC Address

1. See your router documentation to find your router MAC address.
2. Before disconnecting your PC from the Internet to set up a router connection, open the following page:
   British Columbia: http://oca.bc.hsia.telus.net
   Alberta: http://oca.ab.hsia.telus.net.
3. Log in using your Telus Velocity Internet Service account.
4. Select Manual Registration and Administration of PC's and Devices.
5. In an available slot, enter the MAC address of your router, then select Update. 

6. Set up a router connection to Telus and try to connect to Xbox Live again.

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