• Vista Compatible Router List
• Set Up Your System
• Use Your System

Trouble Connecting?

Give the following possible solutions a try. More often than not, one of these will get you back on track.

1. Power-cycle your modem.

2. Make sure you're usingan Xbox Compatible router.

3. See Troubleshooting Connection Issues.

And remember, you can always use the Xbox Dashboard Network Troubleshooter. When you receive an error message, just select the Help button.

• Get High-Speed Internet
• Get a Starter Kit
• Choose a Connection Type

• Wireless Connection to Xbox LIVE
  Stop dragging cables! Use the new Xbox Compatible Wireless Adapter!
• Guide to Home Networking
  How to set up your own home network quickly and painlessly.
• Xbox LIVE and Routers
  Everything you need to know about routers on Xbox LIVE.
• Diagnosing Xbox LIVE Connections
  Use the Xbox Dashboard to solve ICMP, MTU, and NAT issues.
• Show Me Wireless
  Learn more about wireless networking by watching this video from Xbox Customer Care.
• Support Webcast
  Customer support lives it up with the latest tips for connecting, signing up, and features.
• Glossary
  Finding this is all pretty new to you? Let the glossary help out.

For more information about connecting to Xbox Live® with Time Warner Road Runner, see the topics below.

• Contact Information
• Set Up Your Connection
• Troubleshooting Your Connection with Time Warner

Contact Information

For more information about the Road Runner high-speed Internet services offered by Time Warner, see http://www.rr.com/rdrun/. See How to Order to determine services for your area.

• Xbox Information at Road Runner

Set Up Your Connection

Choose your connection type

Note If you are using the Motorola SBG1000 cable modem, see Troubleshooting Your Connection with Road Runner for more information about this device.

For Road Runner Internet service, we suggest you use either a direct connection or a router connection.

Direct Connection with Road Runner

For a direct connection, you will need a standard Ethernet cable with RJ-45 connectors. To directly connect your hardware:

1. Turn off your devices (Xbox console, Road Runner cable modem, and, if you have one, your PC) before connecting any cables.
   
   You must disconnect your modem from its power source to turn it off.
   
2. If the PC NIC is already connected to the modem, disconnect the Ethernet cable from the PC NIC.
3. Connect the Ethernet out port on the modem to the Ethernet port on the back of the Xbox console using the Ethernet cable.
4. Turn on your modem.
5. Turn on your Xbox console, with no disc in the disc tray.
6. From the Xbox Dashboard, choose Settings, Network Settings, and then Connect.

Your settings are now used to connect to Xbox Live. Progress is displayed on the Connect Status screen. If the last item is "Connected to Xbox Live," congratulations! You are connected to Xbox Live. To create your Xbox Live account, see Account Creation, or for more information about managing your account, see Account Management.

If you cannot connect to Xbox Live, see Troubleshooting Your Connection with Road Runner for more detailed information about the problem and steps you can take to fix it.

Router Connection with Road Runner

To connect to Xbox Live with a router connection, you'll need three Ethernet cables with RJ-45 connectors and a cable/DSL router. To share with a PC, you'll also need an Ethernet NIC installed in the PC.

The router connection described here is the only configuration supported by Xbox Live and Road Runner.

If you share your Road Runner Internet connection with other devices using a hub or switch, it is not supported by customer support (though it may work).

To share your Road Runner Internet connection with your PC using a router:

1. Turn off your devices (Xbox console, router, Road Runner cable modem, and PC) before connecting any cables.
   
   You must disconnect your modem from its power source to turn it off.
   
2. If the PC NIC is already connected to the modem, disconnect the Ethernet cable from the PC NIC.
3. Connect the Ethernet out port on the modem to the Ethernet in port on the router using an Ethernet cable.
4. Connect one of the Ethernet out ports on the router to the Ethernet in port on the PC NIC using an Ethernet cable.
5. Connect another Ethernet out port on the router to the Ethernet port on the back of the Xbox console using an Ethernet cable.
6. Turn on your devices. You should turn them on in order from the wall jack out. This means, first turn on your modem, then your router, then your PC.
7. Verify that the PC can access the Internet.
8. Turn on your Xbox console with no disc in the disc tray.
9. From the Xbox Dashboard, choose Settings, Network Settings, and then Connect.

Note With a router connection, you do not need to turn on your PC to access Xbox Live from your Xbox console.

Your settings are now used to connect to Xbox Live. Progress is displayed on the Connect Status screen. If the last item is "Connected to Xbox Live," congratulations! You are connected to XboxLive.To create your Xbox Live account, see Account Creation, or for more information about managing your account, see Account Management.

If you cannot connect to Xbox Live, see Troubleshooting Your Connection with Time Warner for more detailed information about the problem and steps you can take to fix it.

Troubleshooting your Connection with Road Runner

The network troubleshooter will automatically provide you with an error message and suggested solutionsfor your connection.Note the error message title (such as No Connection, Network Error, IP Conflict) to help troubleshoot the error, and follow the suggestions provided by the network troubleshooter.

You may be using a Motorola SBG1000 cable modem. This device is a combination cable modem, router, and firewall. As such, it requires configuration to work with Xbox Live. See the SBG1000 instruction manual to change the firewall security level to None or Low. You cannot connect to Xbox Live if the level is set to High.

See Troubleshooting for more help connecting to Xbox Live.

Top

Comments about this article?