• Vista Compatible Router List
• Set Up Your System
• Use Your System

Trouble Connecting?

Give the following possible solutionsa try. More often than not, one of these will get you back on track.

1. Power-cycle your modem.

2.Make sure you're usingan Xbox Compatible router.

3. See Troubleshooting Connection Issues.

And remember, you can always use the Xbox Dashboard Network Troubleshooter. When you receive an error message, just select the Help button.

• Get High-Speed Internet
• Get a Starter Kit
• Choose a Connection Type

• Wireless Connection to Xbox LIVE
  Stop dragging cables! Use the new Xbox Compatible Wireless Adapter!
• Guide to Home Networking
  How to set up your own home network quickly and painlessly.
• Xbox LIVE and Routers
  Everything you need to know about routers on Xbox LIVE.
• Diagnosing Xbox LIVE Connections
  Use the Xbox Dashboard to solve ICMP, MTU, and NAT issues.
• Show Me Wireless
  Learn more about wireless networking by watching this video from Xbox Customer Care.
• Support Webcast
  Customer support lives it up with the latest tips for connecting, signing up, and features.
• Glossary
  Finding this is all pretty new to you? Let the glossary help out.

For more information about connecting to Xbox Live with Qwest DSL with MSN Premium, see the topics below. Note that this information is only valid for Qwest DSL with MSN Premium. For information regarding other Internet Service Providers on the Qwest network, please contact that provider or Qwest.

• Contact Information
• Set Up Your Connection
• Troubleshooting Your Connection with Qwest DSL with MSN Premium

Contact Information

For more information about the high speed Internet services offered by Qwest DSL with MSN Premium, see:

• New customers and service availability
• Customer service

Telephone

• New customers: 1-800-244-1111
• Technical and billing support: 1-888-777-9569

Packages and services vary by region.

Set Up Your Connection

Choose your connection type

For Qwest DSL with MSN Premium, we suggest you use either a direct connection or a router connection.

Which connection to use depends on which modem you have:

• For MSN DSL 800/1000 modems, you must use a direct connection. You must also upgrade your firmware before connecting to Xbox Live.
• For Cisco 675/678 modems, use a direct connection. You must use the cross-over Ethernet cable that came with your Cisco modem.
• For Intel 2100/2200/3200 modems, you will need to use Windows ICS connection.

DirectConnection with Qwest DSL with MSN Premium

For a direct connection, you will need a standard Ethernet cable (or cross-over for Cisco 675/678 modems) with RJ-45 connectors. To directly connect your hardware:

1. Turn off your devices (Xbox console, DSL modem, and, if you have one, your PC) before connecting any cables.
   
   You must disconnect your modem from its power source to turn it off.
   
2. Disconnect the cable (Ethernet or USB) connecting your PC to your DSL modem.
3. Connect the Ethernet out port on the modem to the Ethernet port on the back of the Xbox console using the Ethernet cable.
4. Turn on your modem.
5. Turn on your Xbox console, with no disc in the disc tray.
6. From the Xbox Dashboard, choose Settings, Network Settings, and then Connect.

Your settings are now used to connect to Xbox Live. Progress is displayed on the Connect Status screen. If the last item is "Connected to Xbox Live," congratulations! You are connected to Xbox Live. To create your Xbox Live account, see Account Creation, or for more information about managing your account, see Account Management.

If you cannot connect to Xbox Live, see Troubleshooting Your Connection with Qwest DSL with MSN Premium for more detailed information about the problem and steps you can take to fix it.

Router Connection with Qwest DSL with MSN Premium

To connect to Xbox Live with a router connection, you'll need three Ethernet cables with RJ-45 connectors and a cable/DSL router. If you have a Cisco 675/678 modems, one of the Ethernet cables must be a cross-over cable. To share with a PC, you'll also need an Ethernet NIC installed in the PC.

To share your Qwest DSL with MSN Premium Internet connection with your PC using a router:

1. Turn off your devices (Xbox console, DSL router, DSL modem, and PC) before connecting any cables.
   
   You must disconnect your modem from its power source to turn it off.
   
2. Disconnect the cable (Ethernet or USB) connecting your PC to your DSL modem.
3. Connect the Ethernet out port on the modem to the Ethernet in port on the router using an Ethernet cable.
4. Connect one of the Ethernet out ports on the router to the Ethernet in port on the PC NIC using an Ethernet cable.
5. Connect another Ethernet out port on the router to the Ethernet port on the back of the Xbox console using an Ethernet cable.
6. Turn on your devices. You should turn them on in order from the wall jack out. This means, first turn on your modem, then your router, then your PC.
7. Verify that the PC can access the Internet.
8. Turn on your Xbox console with no disc in the disc tray.
9. From the Xbox Dashboard, choose Settings, Network Settings, and then Connect.

Note With a router connection, you do not need to turn on your PC to access Xbox Live from your Xbox console.

Your settings are nowused to connect to Xbox Live. Progress is displayed on the Connect Status screen. If the last item is "Connected to Xbox Live," congratulations! You are connected to Xbox Live. To create your Xbox Live account, see Account Creation, or for more information about managing your account, see Account Management.

If you cannot connect to Xbox Live, see Troubleshooting Your Connection with Qwest DSL with MSN Premium for more detailed information about the problem and steps you can take to fix it.

Windows ICS Connection with Qwest DSL with MSN Premium

A Windows ICS connection uses Microsoft® Windows® Internet Connection Sharing (ICS). ICS lets your Xbox and your PC use your Internet connection at the same time, but you must connect your Xbox console through your PC, and always turn on your PC before playing games on Xbox Live. Xbox Live is supported through Windows ICS for Windows XP, Windows Me, Windows 2000 Professional, and Windows 98 SE.

You must use a Windows ICS connection if your modem is USB-based. You must already have an Ethernet NIC installed in your PC for this connection.

1. Before you connect any cables, turn off your Xbox console, modem, and PC. If you have an external modem, unplug it from its power sourceto turn it off.
2. Disconnect the USB cable connecting your PC to your DSL modem.
3. Take your USB cable and connect one end to the USB out port on the modem. Then connect the other end to one of the available USB ports on your PC.

4. Take your Ethernet cable and connect one end to the Ethernet out port on the PC NIC. Then connectthe other end to the Ethernet port on the back of the Xbox console. Most Windows ICS connections require a cross-over (not a standard, straight-through) Ethernet cable for this, although some may require a standard cable. See your modem documentation for more information.

5. Turn on your modem and your PC.
6. Configure Windows ICS to share your Internet connection. For more information, see your Windows documentation.
7. Once ICS is configured, make sure that your PC can access the Internet.
8. Turn on your Xbox console with no disc in the disc tray.
9. From the Xbox Dashboard, choose XboxLive. Or, play an Xbox Live-enabledgame and choose the option for Xbox Live play.

If you cannot connect to Xbox Live, see Troubleshooting Your Connection with Qwest DSL with MSN Premium for more detailed information about the problem and steps you can take to fix it.

Windows ICS Connection with Qwest DSL with MSN Premium using an internal PCI modem

You must use a Windows ICS connection if you have an internalmodem connected to a PCI slot on your PC.You must already have an Ethernet NIC installed on your PC for this connection.

1. Before you connect any cables, turn off your Xbox console and PC.
2. Connect your modem to the wall jack with a phone cable.
3. Take your Ethernet cable and connect one end to the Ethernet out port on the PC NIC. Then connect the other end to the Ethernet port on the back of the Xbox console. Most Windows ICS connections require a cross-over (not a standard, straight-through) Ethernet cable for this, although some may require a standard cable. See your modem documentation for more information.

4. Turn on your PC.
5. Configure Windows ICS to share your Internet connection. For more information, see your Windows documentation.
6. Once ICS is configured, make sure that your PC can access the Internet.
7. Turn on your Xbox console with no disc in the disc tray.
8. From the Xbox Dashboard, choose Xbox Live. Or, play an Xbox Live-enabled game and choose the option for Xbox Live play.

If you cannot connect to Xbox Live, see Troubleshooting Your Connection with Qwest DSL with MSN Premium for more detailed information about the problem and steps you can take to fix it.

Troubleshooting your Connection with Qwest DSL with MSN Premium

The network troubleshooter will automatically provide you with an error message and suggested solutionsfor your connection. Note the error message title (such as No Connection, Network Error, IP Conflict) to help troubleshoot the error, and follow the suggestions provided by the network troubleshooter.

Upgrade MSN DSL 800/1000 Firmware

To connect to Xbox Live using these devices, you must upgrade to the latest firmware version:

1. From your PC, open https://signin.msn.com/ in your Web browser.
2. Enter your MSN Member Name (for example, membername@msn.com) and your password.
3. Follow the steps on the web page to upgrade your modem to the latest firmware.

See Troubleshooting for more help connecting to Xbox Live.

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