• Vista Compatible Router List
• Set Up Your System
• Use Your System

Trouble Connecting?

Give the following possible solutionsa try. More often than not, one of these will get you back on track.

1. Power-cycle your modem.

2.Make sure you're usingan Xbox Compatible router.

3. See Troubleshooting Connection Issues.

And remember, you can always use the Xbox Dashboard Network Troubleshooter. When you receive an error message, just select the Help button.

• Get High-Speed Internet
• Get a Starter Kit
• Choose a Connection Type

• Wireless Connection to Xbox LIVE
  Stop dragging cables! Use the new Xbox Compatible Wireless Adapter!
• Guide to Home Networking
  How to set up your own home network quickly and painlessly.
• Xbox LIVE and Routers
  Everything you need to know about routers on Xbox LIVE.
• Diagnosing Xbox LIVE Connections
  Use the Xbox Dashboard to solve ICMP, MTU, and NAT issues.
• Show Me Wireless
  Learn more about wireless networking by watching this video from Xbox Customer Care.
• Support Webcast
  Customer support lives it up with the latest tips for connecting, signing up, and features.
• Glossary
  Finding this is all pretty new to you? Let the glossary help out.

For more information about connecting to Xbox Live with Mediacom Online Internet service, see the topics below:

• Contact Information
• Set Up Your Connection
• Troubleshooting Your Connection with Mediacom Online

Contact Information

For more information about the services offered by Mediacom Online, see the topics below:

• New customers
• Customer service

Set Up Your Connection

Choose your connection type

For Mediacom Online,we suggest you use either a direct connection or a router connection. For more information about connection types, choose the way you want to connect to Xbox Live.

When using Mediacom Online Internet service, your connection type determines the settings you must specify in the Xbox Dashboard.

• If you already have a PC using your Mediacom Online Internet service, and you connect your Xbox console with a direct connection, you must contact Mediacom Online Tech Support to provide Mediacom with your Xbox console’s MAC address. For more information, see Finding your Xbox console’s MAC address.
• If you connect your PC and Xbox console using a router connection, no changes to the Xboxsettings arerequired.Ifyour router has never been used with Mediacom Online before, youmust register your router’s MAC address with Mediacom Online.For more information, see the Mediacom Online Help Web site. Although Mediacom Online does not technically support the use of routers,theydo provide limited assistance with the registration process.

Note A PC may be required to activate Mediacom Online Internet service.

Before following any connection steps below, you should print or save an offline version of this page, as youmay need to disconnect your PC from the Internet.

Also, before following any connection steps, see your Xbox Instruction Manual for important safety information.

Direct Connection with Mediacom Online

For a direct connection, you will need a standard Ethernet cable with RJ-45 connectors. To directly connect your hardware:

1. Turn off your devices (Xbox console, Mediacom Online Internet cable modem, and, if you have one, yourPC) before connecting any cables.
   
   You must disconnect your modem from its power source to turn it off.
   
2. If the PC NIC is already connected to the modem, disconnect the Ethernet cable from the PC NIC.
3. Connect the Ethernet out port on the cable modem to the Ethernet port on the back of the Xbox console using the Ethernet cable.
4. Turn on your modem.
5. Turn on your Xbox console, with no disc in the disc tray.
6. From the Xbox Dashboard, choose Settings, Network Settings, and thenConnect.

Your settings are now used to connect to Xbox Live. Progress is displayed on the Connect Status screen. If the last item is "Connected to Xbox Live," congratulations! You are connected to Xbox Live.To create your Xbox Live account, see Account Creation, or for more information about managing your account, see Account Management.

If you cannot connect to Xbox Live, see Troubleshooting Your Connection with Mediacom Online for more detailed information about the problem and steps you can take to fix it.

Router Connection with Mediacom Online

To connect to Xbox Live with a router connection, you'll need three Ethernet cables with RJ-45 connectors and a cable/DSL router. To share with a PC, you'll also need an Ethernet NIC installed in the PC.

To share your Mediacom Online Internet connection with your PC using a router:

1. Turn off your devices (Xbox console, DSL/cable router, Mediacom OnlineInternet cable modem, and PC) before connecting any cables.
   
   You must disconnect your modem from its power source to turn it off.
   
2. If the PC NIC is already connected to the modem, disconnect the Ethernet cable from the PC NIC.
3. Connect the Ethernet out port on the cable modem to the Ethernet in port on the DSL/cable router using an Ethernet cable.
4. Connect one of the Ethernet out ports on the cable/DSL router to the Ethernet in port on the PC NIC using an Ethernet cable.
5. Connect another Ethernet out port on the cable/DSL router to the Ethernet port on the back of the Xbox console using an Ethernet cable.
6. Turn on your devices. You should turn them on in order from the wall jack out. This means, first turn on your modem, then your router, then your PC.
7. If your router has never been used with Mediacom Online before, go to the Mediacom registration website to register it. For more information, see Mediacom Online Help.
8. Verify that the PC can access the Internet. If not, see Troubleshooting Your Connection with Mediacom Online.
9. Turn on your Xbox console with no disc in the disc tray.
10. From the Xbox Dashboard, choose Settings,Network Settings, and thenConnect.

Note With a router connection, you do not need to turn on your PC to access XboxLive from your Xbox console.

Your settings are now used to connect to Xbox Live. Progress is displayed on the Connect Status screen. If the last item is "Connected to XboxLive," congratulations! You are connected to Xbox Live. To create your Xbox Live account, see Account Creation, or for more information about managing your account, see Account Management.

If you cannot connect to Xbox Live, see Troubleshooting Your Connection with Mediacom Online for more detailed information about the problem and steps you can take to fix it.

Troubleshooting your Connection with Mediacom Online

The network troubleshooter will automatically provide you with an error message and suggested solutions for your connection. Note the error message title (such as No Connection, Network Error, IP Conflict) to help troubleshoot the error, and follow the suggestions provided by the network troubleshooter.

Remember:

• You must register your Xbox Console’s MAC address with Mediacom Online registration. For more information, see Mediacom Online Help.
• If you are using a router to share the Internet connection with your PC,make sure that your PC can access the Internet.If the PC cannot access the Internet, your router may not be properly set up. To set up your router, see your router documentation.
• You must also register your router's MAC address with the Mediacom Online registration. For more information, see Mediacom Online Help.
• Although Mediacom Online does not support the connection and configuration of routers or home networking devices,Mediacom Online Internet Support can provide limited registration assistance.

Finding your Xbox console's MAC address

1. Turn on your Xbox console with no game disc in the disc tray.
2. From the Xbox Dashboard, choose Settings, and then Network Settings.
3. The 12-digit number at the bottom-right corner of the Network Settings screen is the MAC address of your Xbox console. Do not change your Xbox console MAC address; just write it down. Then, you can register it with Mediacom Online.

See Troubleshooting for more help connecting to Xbox Live.

Top