• Vista Compatible Router List
• Set Up Your System
• Use Your System

Trouble Connecting?

Give the following possible solutions a try. More often than not, one of these will get you back on track.

1. Power-cycle your modem.

2. Make sure you're using an Xbox Compatible router.

3. See Troubleshooting Connection Issues.

And remember, you can always use the Xbox Dashboard Network Troubleshooter. When you receive an error message, just select the Help button.

• Get High-Speed Internet
• Get a Starter Kit
• Choose a Connection Type

• Wireless Connection to Xbox LIVE
  Stop dragging cables! Use the new Xbox Compatible Wireless Adapter!
• Guide to Home Networking
  How to set up your own home network quickly and painlessly.
• Xbox LIVE and Routers
  Everything you need to know about routers on Xbox LIVE.
• Diagnosing Xbox LIVE Connections
  Use the Xbox Dashboard to solve ICMP, MTU, and NAT issues.
• Show Me Wireless
  Learn more about wireless networking by watching this video from Xbox Customer Care.
• Support Webcast
  Customer support lives it up with the latest tips for connecting, signing up, and features.
• Glossary
  Finding this is all pretty new to you? Let the glossary help out.

High-Speed Internet Providers

Xbox Live® works with high-speed Internet service through a DSL or cable modem. This page lists high-speed Internet service providers that support packages that are compatible with Xbox Live.

What's the deal with the new logo?

Xbox Live Compatible means that these providers and the Xbox team are working together to make it as easy as possible to connect to Xbox Live with a high-speed Internet connection. Other providers will be added to this Xbox Compatible list in the coming months. However, even if your provider is not listed here,your servicemay connect to Xbox Live and the provider may be added to the Xbox Live Compatible list soon.

Click an Xbox Live Compatible high-speed Internet service provider below for more information about connecting to Xbox Live with that provider.

Note If you are having problems and don't see your provider below, check the Router Compatibility for known issues.

More information? More details about these and other providers, including local areas of availability, can be found at the MSN High-Speed Marketplace. Note that only providers listed above are officially Xbox Live Compatible, however. Return here to get specific steps for connecting to Xbox Live with a compatible provider.

Other Providers

Xbox Live works with most other high-speed Internet services provided through cable or DSL. We have collected some additional information about using Xbox Live with the providers listed below.

• Shaw

If your service is not listed anywhere on this page, Choose a Connection and Xbox Live Support provide general information for connecting with any provider.

You may be able to connect to Xbox Live using AOL High-Speed Broadband DSL service. For more information, see the AOL DSL Network Settings FAQ. However, it is currently not possible to connect to XboxLive using AOL High-Speed Broadband cable service. Please contact AOL High-Speed Broadband for more information and updates about this issue.

The performance of Xbox Live will vary depending on the different high-speed Internet services usedand network conditions on the Internet. Also, Xbox Live does not work with all Internet service providers.

Dial-up (for example, 56K), ISDN, and satellite Internet services are not supported.

Depending on service and home network configuration, additional hardware may be required to connect.

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