• Vista Compatible Router List
• Set Up Your System
• Use Your System

Trouble Connecting?

Give the following possible solutionsa try. More often than not, one of these will get you back on track.

1. Power-cycle your modem.

2.Make sure you're usingan Xbox Compatible router.

3. See Troubleshooting Connection Issues.

And remember, you can always use the Xbox Dashboard Network Troubleshooter. When you receive an error message, just select the Help button.

• Get High-Speed Internet
• Get a Starter Kit
• Choose a Connection Type

• Wireless Connection to Xbox LIVE
  Stop dragging cables! Use the new Xbox Compatible Wireless Adapter!
• Guide to Home Networking
  How to set up your own home network quickly and painlessly.
• Xbox LIVE and Routers
  Everything you need to know about routers on Xbox LIVE.
• Diagnosing Xbox LIVE Connections
  Use the Xbox Dashboard to solve ICMP, MTU, and NAT issues.
• Show Me Wireless
  Learn more about wireless networking by watching this video from Xbox Customer Care.
• Support Webcast
  Customer support lives it up with the latest tips for connecting, signing up, and features.
• Glossary
  Finding this is all pretty new to you? Let the glossary help out.

For more information about connecting to Xbox Live with Cox, see the topics below:

• Contact Information
• Check Availability
• Set Up Your Connection
• Troubleshooting Your Connection with Cox

Contact Information

For more information about the high speed Internet services offered by Cox, click on the following links:

• New customers
• Customer Support
• Xbox information at Cox

Check Availability

Packages and services vary by region. Click here to determine ifservices are available for your area.

Set Up Your Connection

Use Equipment that Works with XboxLive

The following networking equipment has been tested and can be used to connect to Xbox Live:

• Toshiba:
  PCX1100
  PCX1100U
  PCX2000
  PCX2200
  PCX2500
• Motorola:
  SB4100
  SB4200
  SB4220
• Terayon TJ715
• RCA DCM305

Choose your connection type

For Cox, you can set up multiple computer access. Alternately, we suggest you use either a direct connection or a router connection. For more information, choose the way you want to connect to XboxLive.

Cox provides either an Ethernet or a USB-based modem. If you have an Ethernet modem, we suggest you use either a direct connection or a router connection.

Note A PC may be required to activate high-speed Internet service.

Before following any connection steps below, you should print or save an offline version of this page, as you may need to disconnect your PC from the Internet.

Also, before following any connection steps, see your Xbox Instruction Manual for important safety information.

Multiple Computer Access with Cox Communications

You can obtain access for multiple devices, including computers and your Xbox console, from Cox Communications.

To request network access for additional devices, including your Xbox console:

1. Go to the Cox HSI page at http://support.cox.net/.
2. Click the "My Account" button on the top navigation bar or the "Making Changes" link on the main page.
3. You will need to log in using your Primary Email Address and password. Click Summit to Continue.
4. On this page, click the "Multiple Computer Access" link to continue.
5. To add an additional computer to your account, click the "Add Computer" link and follow the directions on the page.
   
   Please note, you may have a maximum ofthree Computer Connections per Cox high-speed Internet account (including your primary computer).
   
   For more information about sharing your Internet connection, clickhere.

Direct Connection with Cox

For a direct connection, you will need a standard Ethernet cable with RJ-45 connectors. To directly connect your hardware:

1. Turn off your devices (Xbox console, Cox cable modem, and, if you have one, your PC) before connecting any cables.
   
   Note You must disconnect your modem from its power source to turn it off. Leave your modem turned off for 5-10 minutes before turning iton again.
   
2. If the PC NIC is already connected to the modem, disconnect the Ethernet cable from the PC NIC.
3. Connect the Ethernet out port on the modem to the Ethernet port on the back of the Xbox console using the Ethernet cable.
4. Turn on your modem.
5. Turn on your Xbox console, with no disc in the disc tray.
6. From the Xbox Dashboard, choose Settings,Network Settings, and thenConnect.

Your settings are now used to connect to Xbox Live. Progress is displayed on the Connect Status screen. If the last item is "Connected to Xbox Live," congratulations! You are connected toXbox Live.To create your Xbox Live account, see Account Creation, or for more information about managing your account, see Account Management.

If you cannot connect to Xbox Live, see Troubleshooting Your Connection with Cox for more detailed information about the problem and steps you can take to fix it.

Router Connection with Cox

To connect to Xbox Live with a router connection, you'll need three Ethernet cables with RJ-45 connectors and a cable/DSL router. To share with a PC, you'll also need an Ethernet NIC installed in the PC.

To share your Cox Internet connection with your PC using a router:

1. Turn off your devices (Xbox console, cable/DSL router, Cox cable modem, and PC) before connecting any cables.
   
   Note You must disconnect your modem from its power source to turn it off. Leave your modem turned off for 5-10 minutes before turning iton again.
   
2. If the PC NIC is already connected to the modem, disconnect the Ethernet cable from the PC NIC.
3. Connect the Ethernet out port on the modem to the Ethernet in port on the router using an Ethernet cable.
4. Connect one of the Ethernet out ports on the router to the Ethernet in port on the PC NIC using an Ethernet cable.
5. Connect another Ethernet out port on the router to the Ethernet port on the back of the Xbox console using an Ethernet cable.
6. Turn on your devices. You should turn them on in order from the wall jack out. This means, first turn on your modem, then your router, then your PC.
7. Verify that your PC can access the Internet. If not, seeTroubleshooting Your Connection with Cox.
8. Turn on your Xbox console with no disc in the disc tray.
9. From the Xbox Dashboard, chooseSettings, Network Settings, and thenConnect.

Note With a router connection, you do not need to turn on your PC to access XboxLive from your Xbox console.

Your setting are now used to connect to Xbox Live. Progress is displayed on the Connect Status screen. If the last item is "Connected to Xbox Live,"congratulations! You are connected to Xbox Live. To create your Xbox Live account, see Account Creation, or for more information about managing your account, see Account Management.

If you cannot connect to Xbox Live, see Troubleshooting Your Connection with Cox for more detailed information about the problem and steps you can take to fix it.

Troubleshooting your Connection with Cox

The network troubleshooter will automatically provide you with an error message and suggested solutions for your connection.Note the error message title (such as No Connection,Network Error, IP Conflict) to help troubleshoot the error, and follow the suggestions provided by the network troubleshooter.

If you have previously connected to the Internet with your PC through Cox, you must turn off your modem for 5-10 minutes, and then turn it on again before attempting to connect to Xbox Live. Some modems may require a longer time turned off.

See Troubleshooting for more help connecting to Xbox Live.

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