• Vista Compatible Router List
• Set Up Your System
• Use Your System

Trouble Connecting?

Give the following possible solutionsa try. More often than not, one of these will get you back on track.

1. Power-cycle your modem.

2.Make sure you're usingan Xbox Compatible router.

3. See Troubleshooting Connection Issues.

And remember, you can always use the Xbox Dashboard Network Troubleshooter. When you receive an error message, just select the Help button.

• Get High-Speed Internet
• Get a Starter Kit
• Choose a Connection Type

• Wireless Connection to Xbox LIVE
  Stop dragging cables! Use the new Xbox Compatible Wireless Adapter!
• Guide to Home Networking
  How to set up your own home network quickly and painlessly.
• Xbox LIVE and Routers
  Everything you need to know about routers on Xbox LIVE.
• Diagnosing Xbox LIVE Connections
  Use the Xbox Dashboard to solve ICMP, MTU, and NAT issues.
• Show Me Wireless
  Learn more about wireless networking by watching this video from Xbox Customer Care.
• Support Webcast
  Customer support lives it up with the latest tips for connecting, signing up, and features.
• Glossary
  Finding this is all pretty new to you? Let the glossary help out.

For more information about connecting to Xbox Live with Charter High-Speed Internet, see the topics below:

• Contact Information
• Check Availability
• Set Up Your Connection
• Troubleshooting Your Connection with Charter High-Speed Internet

Contact Information

For more information about the services offered by Charter High-Speed Internet, see the topics below:

• New customers
• Customer service
• System requirements and recommended hardware
• Xbox information at Charter High-Speed Internet

Check Availability

Packages and services vary by region. Click here to determine if services are available for your area.

Set Up Your Connection

Choose your connection type

For Charter High-Speed Internet, we suggest you use either a direct connection or a router connection. For more information, choose the way you want to connect to Xbox Live.

Charter High-Speed Internet provides either an Ethernet or a USB-based modem. If you have an Ethernet modem, we suggest you use either a direct connection or a router connection.

Note A PC may be required to activate high-speed Internet service.

Before following any connection steps below, you should printor save an offline version of this page, as youmay need to disconnect your PC from the Internet.

Also, before following any connection steps, see your Xbox Instruction Manual for important safety information.

Note Use a cable modem that is compatible with Charter High-Speed Internet service (refer to the section What modem can I use?).

Direct Connection with Charter High-Speed Internet

For a direct connection, you will need a standard Ethernet cable with RJ-45 connectors. To directly connect your hardware:

1. Turn off your devices (Xbox console, Charter High-Speed Internet cable modem, and, if you have one, yourPC) before connecting any cables.
   
   You must disconnect your modem from its power source to turn it off.
   
2. If the PC NIC is already connected to the modem, disconnect the Ethernet cable from the PC NIC.
3. Connect the Ethernet out port on the cable modem to the Ethernet port on the back of the Xbox console using the Ethernet cable.
4. Turn on your modem.
5. Turn on your Xbox console, with no disc in the disc tray.
6. If you have previously connected to the Internet with your PC through Charter, you must configure your Xbox console to use your PC's MAC address.
7. From the Xbox Dashboard, choose Settings, Network Settings, and thenConnect.

Your settingsare nowused to connect to Xbox Live. Progress is displayed on the Connect Status screen. If the last item is "Connected to Xbox Live," congratulations! You are connected to Xbox Live. To create your Xbox Live account, see Account Creation, or for more information about managing your account, see Account Management.

If you cannot connect to Xbox Live, see Troubleshooting Your Connection with Charter High-Speed Internet for more detailed information about the problem and steps you can take to fix it.

Router Connection with Charter High-Speed Internet

To connect to Xbox Live with a router connection, you'll need three Ethernet cables with RJ-45 connectors and a cable/DSL router. To share with a PC, you'll also need an Ethernet NIC installed in the PC.

To share your Charter High-Speed Internet connection with your PC using a router:

1. Turn off your devices (Xbox console, DSL/cable router, Charter High-Speed Internet cable modem, and PC) before connecting any cables.
   
   You must disconnect your modem from its power source to turn it off.
   
2. If the PC NIC is already connected to the modem, disconnect the Ethernet cable from the PC NIC.
3. Connect the Ethernet out port on the cable modem to the Ethernet in port on the DSL/cable router using an Ethernet cable.
4. Connect one of the Ethernet out ports on the cable/DSL router to the Ethernet in port on the PC NIC using an Ethernet cable.
5. Connect another Ethernet out port on the cable/DSL router to the Ethernet port on the back of the Xbox console using an Ethernet cable.
6. Turn on your devices. You should turn them on in order from the wall jack out. This means, first turn on your modem, then your router, then your PC.
7. Configure your router to use your PC's MAC address.To obtain your PC's MAC address, see Finding your PC's MAC address. To assign that address to your router, see your router manufacturer's documentation.
8. Verify that the PC can access the Internet. If not, see Troubleshooting Your Connection with Charter High-Speed Internet.
9. Turn on your Xbox console with no disc in the disc tray.
10. From the Xbox Dashboard, choose Settings,Network Settings, and thenConnect.

Note With a router connection, you do not need to turn on your PC to access Xbox Live from your Xbox console.

Your settings are now used to connect to Xbox Live. Progress is displayed on the Connect Status screen. If the last item is "Connected to Xbox Live,"congratulations! You are connected to Xbox Live. To create your Xbox Live account, see Account Creation, or for more information about managing your account, see Account Management.

If you cannot connect to Xbox Live, see Troubleshooting Your Connection with Charter High-Speed Internet for more detailed information about the problem and steps you can take to fix it.

Troubleshooting your Connection with Charter High-Speed Internet

The network troubleshooter will automatically provide you with an error message and suggested solutionsfor your connection. Note the error message title (such as No Connection, Network Error, IP Conflict) to help troubleshoot the error, and follow the suggestions provided by the network troubleshooter.

If you have previously connected to the Internet with your PC through Charter High-Speed Internet, you must configure your Xbox console to use your PC's MAC address.

Finding and using your PC's MAC address for other devices

Charter High-Speed Internet requires that each device using the service be identified by a MAC address. If you've used Charter High-Speed Internet to connect your PC to the Internet, your PC's MAC address is already registered with Charter High-Speed Internet. You can use this MAC address to instead connect your Xbox console to Xbox Live through Charter High-Speed Internet.

Finding your PC's MAC address

To obtain your PC's MAC address in Windows 98 or Windows Me:

1. From your PC, click the Microsoft WindowsStart button and select Run.
2. Type winipcfg and select OK.
3. In the window that is displayed, click the More Info button.
   
   The PC's MAC address is listed in Adapter Address.

To obtain your PC's MAC address in Windows 2000 or Windows XP:

1. From your PC, click the Microsoft WindowsStart button and select Connect To, then Show All Connections.
2. From the Network Connections screen, right-click Local Area Connection and selectStatus.
3. From the Local Area Connection Status screen, select the Support tab and click Details.
   
   Your PC's MAC address is listed as Physical Address.

Finding your Xbox console's MAC address

1. Turn on your Xbox console with no game disc in the disc tray.
2. From the Xbox Dashboard, choose Settings, and then Network Settings.
   
   These steps assume you cannot connect to Xbox Live until you finish configuring your Xbox console to use your PC's MAC address.
   
3. The 12-digit number at the bottom-right corner of the Network Settings screen is the MAC address of your Xbox console. Do not change your Xbox console MAC address; just write it down so that you can use it later.

Using your PC's MAC address for your Xbox console

To set up your Xbox console to use the same MAC address as your PC:

1. Turn on your PC and find your PC's MAC address.
2. Turn on yourXbox console with no game disc in the disc tray.
3. From the Xbox Dashboard, choose Settings, and then Network Settings.
   
   These steps assume you cannot connect to Xbox Live until you finish configuring your Xbox console to use your PC's MAC address.
4. From the Network Settings screen, select Advanced.
5. From the Advanced screen, select MAC Address.
6. Enter the MAC address of your PC in the Xbox Dashboard. Do not enter any dashes, just letters and numbers.
7. To attempt connection to Xbox Live using the new MAC address, return (Back) to the Network Settings screen, and then select Connect.

See Troubleshooting for more help connecting to Xbox Live.

Top