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Important changes are coming to Zune Marketplace

As of November 15, 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service. For more information, see the Zune retirement FAQ.

Note: Xbox Music is now Groove, and Xbox Video is now Movies & TV.



Zune Questions and Answers

The purpose of this Q&A is for Zune users to learn where to find information and support for their Zune products and services, and to learn how to take advantage of Groove and Movies & TV.

What’s changing with the Zune Marketplace?
Zune Marketplace no longer supports rental and purchase of content, or browsing movies and TV shows.
Will this impact my ability to use my Zune Music Pass?
The Zune Music Pass is now the Groove Music Pass. You’ll still be able to stream or download songs with your Groove Music Pass.
Will I still be able to use Zune to listen to music?
You can still use the Zune PC software to play back MP3s previously purchased on Zune. However, content downloaded through the subscription as well as streaming capabilities have been discontinued.
Will I still be able to use Zune to watch movies and TV shows?
The Zune PC software can be used to play back movies and TV shows that you’ve already downloaded.
What will happen to my previously-purchased music, movies, and TV shows?
If you previously purchased MP3s, movies, or TV shows through the Zune Marketplace, they will be available through the Groove app or the Movies & TV app, as well as online at the Groove and Movies & TV sites after logging in with your Microsoft account. The Groove and Movies & TV apps can be found on Xbox One, Xbox 360, Windows 10, and Windows Phone, among other devices.
Where can I purchase Music?
Sign up for a Groove Music Pass to stream songs and play them on Windows 10, Xbox One, Xbox 360, or through the web (see the Groove page for a list of supported devices). You can also purchase your favorite songs and albums—including the latest new releases—through the Groove app on a Windows 10 PC and Windows Phone. Availability of content for purchase varies by device and region.
Where can I purchase movies and TV shows?
You can purchase or rent movies and TV shows at the Movies & TV site, or through the Movies & TV app on your Xbox One, Xbox 360, Windows 10, or Windows Phone, among other devices. Availability of content for purchase varies by device and region.
Where can I find out more about Microsoft Points retiring?
For more information, see the Microsoft account transition to local currency FAQ.

For further questions about your Microsoft Points contact customer support.

For additional information and details on upgrading to Groove and Movies & TV, see the Groove or the Movies & TV sites.