Xbox LIVE and Xbox Music Pass Billing
When you set up either an Xbox LIVE Gold Membership, Xbox Music subscription or purchase content on your console or on a Windows computer, you can be billed in a wide variety of ways that work for you.
- Prepaid: A card purchased at a retail store that provides a Gold Membership, Xbox Music subscription, Microsoft Points, or a content item/game.
- Credit/Debit Card: Charges applied to your credit card or bank account for a subscription, Microsoft Points or a content item/game.
- Direct Debit: Charges applied to your credit card or bank account for a membership (regional restrictions apply).
- PayPal: Charges applied to your PayPal account for Microsoft Points, Gold Subscription, Music Subscription or a content item/game (regional restrictions apply).
From Xbox.com, Commerce.Microsoft.com, your Xbox 360 console, or your financial institution's website you can view tons of details on what you were billed for and why.
Types of Charges You Might See:
- Individual purchases: For items like Microsoft Points, music, video or game items, you may see a charge on your statement ranging from $.50-$50. These charges are based on the selection and purchase of the item using your PC, phone, Xbox console or Xbox.com.
- Xbox LIVE Membership Charges: Xbox LIVE as a service is billed in advance. When you first sign up, select a membership plan and pay for the period moving forward. For example, if you sign up today for a one-year Gold Membership, you will be billed for the next 12 months today. At the end of the membership term, if automatic renewal is on or if you are subscribed to a monthly plan, you will be billed for the next membership period to make sure you don't lose access to the great features of Xbox LIVE.
- Xbox Music Subscription Charges: Xbox Music as a service is billed in advance. When you first sign up, select a subscription plan and pay for the period moving forward. For example, if you sign up today for a one-year Xbox Music subscription, you will be billed for the next 12 months today. At the end of the membership term, if automatic renewal is on or if you are subscribed to a monthly plan, you will be billed for the next membership period to make sure you don't lose access to the great features of Xbox music.
What do I need to get more information on charges on my credit card?
You can easily check the purchases of your Xbox LIVE Account using your Microsoft account and the Microsoft billing website. If you don't know your Microsoft account and you are an Xbox console customer, please follow the steps below:
- From your Xbox 360 Console, sign into the Xbox LIVE Profile and Xbox LIVE.
- From the Social Select Sign In, Select Your Profile.
- Scroll to the right and select Microsoft Account. The current Microsoft Account for the account will be shown on the right side of the screen under Current Microsoft Account.
Check Your Billing History Online
After you know the Microsoft Account that is associated with your Xbox account, visit commerce.microsoft.com.
From here you can look at all your transactions and what they were for by selecting transactions.
Charges not showing up on Microsoft Billing?
If you have more than one Xbox LIVE account, you may see charges on your credit card statement for those accounts which may not show on your Microsoft Account that you are logged into with Microsoft Billing. If possible, check for other Xbox LIVE accounts and log into commerce.microsoft.com with the Microsoft account for those purchases.
Need more help?
Xbox Support is available to answer any questions regarding your billing statement. For more information, please contact Xbox Support.