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| Xbox Live - FAQConnection FAQs
If you cannot find the answer to your question please contact Xbox Support. Questions
How do I find my PC's MAC address? To obtain your PC's MAC address in Windows 98 or Windows ME:
To obtain your PC's MAC address in Windows 2000 or Windows XP:
To configure your Xbox to use this MAC address, go into Network Settings, select "Advanced", and enter the twelve digits of the MAC address into the MAC address field. Do not enter any dashes into the "Advanced" screen, just the letters and numbers.
What routers are supported by Xbox Live? If you have a router and got this error message during account signup (after choosing your Billing Region and selecting the A button to continue) your router might require additional configuration and you might have to configure the MTU (Maximum Transmission Input) setting of your router.
If you are connecting Xbox directly to your (DSL/Cable) modem (not using a router or Windows ICS), and are experiencing this behaviour, contact Xbox Support.
Router MTU Fixes--"Xbox Live is not responding" error message The first step is to make sure your computer, modem, router and Xbox are connected correctly.
The next step is to find out is your router is listed on the Xbox Live Routers and Modems web page in either the "Use These Routers with Xbox Live" or "Use These Routers with Workarounds" sections. If your router is listed in one of the sections, click the links and follow the instructions to configure your router correctly.
Is it really necessary for the three ports mentioned in Troubleshooting (UDP 88, UDP 3074, and TCP 3074) to be opened for Xbox Live to work properly? Most cable/DSL routers implement Network Address Translation (NAT), as does Windows Internet Connection Sharing (ICS). For NAT devices, no port forwarding is required for Xbox Live to work. Port forwarding is required only if you are running a proxy server or true firewall instead of or in addition to a NAT. Why does turning my modem off for a few minutes and then turning it on again (power cycling) fix the DNS Not Resolved problem? Some modems are configured to "remember" the MAC address of the device that is connecting through them. By power cycling the modem, it "forgets" about your PC and will let your Xbox through. Generally, this occurs because your ISP is only allowing you to connect with one network device at a time. You may want to ask your ISP what options they offer for simultaneously connecting multiple devices. I don't have a PC. Can I use Xbox Live without one? An Xbox plugged directly into a cable or DSL modem will usually work with most high- speed Internet providers. However, broadband Internet providers today generally assume you have a PC. So if you're having any trouble with your connection, and you call your ISP for support, they're probably not going to be able to help you if you don't have a PC to connect to the cable or DSL modem. So while you can use Xbox Live without a PC, you should be aware that your high-speed Internet provider might not be ready to give you technical support. You might want to ask the provider about it when you sign up.
What kind of cable should I use to connect my Xbox to my broadband modem? Ethernet, network cables (straight-through), or crossover cables. What's the difference? Most broadband modems on the market use a standard straight-through connection. However, some broadband modems have crossover connections, meaning you need a crossover cable. (The Xbox System Link cable is a crossover cable.)
Crossover and straight-through cables are both RJ-45 network cables. It can be difficult to tell the difference between a standard straight-through Ethernet cable and a crossover cable since they look virtually identical from the outside and neither cable is always clearly marked. The easiest way to tell the difference between a crossover cable and a straight-through cable is to hold both ends of the cable with both ends facing up (copper connectors showing) and look at the order (left to right), of the coloured wires in the clear plastic connectors. A standard "straight through" Ethernet cable will have the wires in exactly the same order at both ends. In a crossover cable, the order of the coloured wires is different on each end.
Straight-through cable ends
Crossover cable ends
Note Be careful when you are shopping for these cables. Some retailers use the term "straight-through" for other non-network types of computer and printer cables. Can I use my existing wireless network to connect to Xbox Live? Wireless functionality is included in Live Now. This feature allows you to configure your Xbox with a wireless connection and avoid having to use network cables. This wireless feature, however, is not available until the Xbox Wireless Adapter releases. Can I view my Xbox through Network Neighborhood on my PC? No. You are not able to browse to your Xbox in Network Neighborhood. You can't copy files to or from your Xbox from your PC, so there is no reason to see it in your Does Xbox Live work with Microsoft Internet Security and Acceleration (ISA) Server? ISA Server is not officially supported by Xbox Live, because ISA Server was not created with the home user in mind. Therefore we can't help you troubleshoot a connection through an ISA server. However, it appears to be possible to work through ISA by doing the following: 1. Ensure the following protocol definitions are created:
2. Create a protocol rule based on these definitions. 3. If there is no Site/Content Allow rule, create it. (Access Policy; New Site and Content Rule; Allow; Based on Destination; All Destinations; Always) 4. Stop and then restart the firewall service. (Monitoring; Services; Firewall) 5. Set up your Xbox Live connection. Why can't I connect to Xbox Live using the D-Link Combo USB/Ethernet ADSL Modem DSL-302G? Customers who are using this type of modem may get the following error message if they have not updated their firmware for their modem:
To successfully connect to Xbox Live with this device, you may need to update the firmware for this device. Please go to the D-Link site for downloads for this device. Note that this device currently does not carry the Xbox Compatible Logo.
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Getting connected can be a bit confusing at times, but it's well worth it when you get online and start playing great games and talking to the competition! See if your question has been answered here.
