The three stages to to getting IOL Broadband for XboxLive
Follow these step-by-step instructions carefully to get online with IOL Broadband. We suggest you print out these instructions now and keep them for future reference.
Stage 1. Need a broadband connection?
- You can check availability and place a provisional order for IOL
- Broadband by clicking here and following the instructions.
- Alternatively you can speak to a member of our team on 1800 923 111
If you already have an active IOL Broadband connection, you can skip to Stage 2
Stage 2. Got broadband already (or have a confirmed order in hand) but need a router or Xbox Live starter kit?
- For your convenience, Shop@IOL.ie can also supply, if required, your Xbox Live Starter Kit and extra Ethernet cabling (eg. if your PC is in a different room to your Xbox). Items purchased are usually delivered within 3-5 working days. If you already have your Xbox Live Starter Kit and an Xbox-compatible router, you can skip to Stage 3.
Stage 3. Got your router, your Xbox Live Starter Kit, and an active broadband connection?
Then you're ready to set up and register for Xbox Live, following the instructions received with your router and XboxLive Starter Kit. Alternatively, you can refer to the set-up available here
Setting Up Your Connection
Choose your connection type
For IOL Broadband, you should use either a router connection or a Shared PC Connection.
Before following any connection steps below, you should print or save an offline version of this page, as you will need to disconnect your PC from the Internet.
Also, before following any connection steps see your Xbox Instruction Manual for important safety information.
Router Connection with IOL Broadband
It is advisable to remove any previous broadband access modems from your PC, as installation of your new Zyxel router may fail or not function correctly. This can be done by either using add/remove programs, found under the control panel of your PC or by using any uninstall procedures shipped with your original modem.
To share your IOL Broadband Internet connection with your PC using a router:
- Turn off your devices (Xbox console, modem, and PC) before connecting any cables or new hardware. You might need to disconnect your modem from its power source to turn it off.
- If the PC or NIC is already connected to a modem, disconnect the Ethernet cable from the PC. Now remove the telephone line connection of your old modem from its wall socket or micro-filter.
- Connect the ADSL port on your new Zyxel router to your ADSL-enabled telephone line using the RJ-11 cable and micro-filter supplied with the router. You must use the micro-filter if you wish to use other telephone equipment on your ADSL-enabled telephone line.
- Connect the Ethernet port on the ADSL router to the Ethernet port on the back of the Xbox console using an Ethernet cable. (You can use the PC via the Ethernet port simultaneously with your Xbox, but you will require an Ethernet Hub to split the output from the router).
- Turn on your devices. You should turn them on in order from the wall socket out. This means, first turn on your router, then your PC.
Initially you will need to configure your router for connection to IOL Broadband, the method for configuration is dependant on the type of connection between your PC and the router via Ethernet. As part of this process you will be required to enter details of your IOL Broadband account, e.g. username and password. Once configured this information is stored within the router and is used for future automatic connections to the Internet. - Verify that the PC can access the Internet. If not, see Troubleshooting Your Connection with IOL Broadband.
- Turn on your Xbox console with no disc in the disc tray. From the Xbox Dashboard, choose Xbox Live.
- Choose New Account
If the Billing Region selection screen appears, congratulations! You are connected to Xbox Live. To create your XboxLive account, or for more information about managing your account, see Signing Up for Xbox Live.
If your Xbox console cannot connect to Xbox Live, you will receive the following message: "Could not connect to XboxLive”. Select “Yes” to be taken to the “Connect Status” screen, where your Xbox will begin a series of tests help diagnose the problem. Use the on-screen help for information about the problem, and the steps you can take to fix it.
Note With a router connection, you do not need to turn on your PC to access Xbox Live from your Xbox console.
Shared PC Connection with IOL Broadband
It is possible to connect your Xbox directly to your broadband line without the need for a router, using a PC with an installed Ethernet card, an ADSL modem, and Windows networking. Esat BT do not recommend or support this solution, but set-up instructions are available here.
Support contacts
If you require any technical support, please refer in the first instance to the supplier of that item
IOL Broadband (Esat BT)
Online
www.iol.ie/broadband or
www.iol.ie/xbox
Email
support@esat.com
Telephone
1890 923 111
IOL Shop
Online
http://shop.iol.ie/
Email
customercare@shop.iol.ie
Telephone
01 432 8827
This number is available from 9.00am - 4.30pm Monday - Friday (except public holidays).
