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How to set your Xbox up with eircom Broadband
Follow the below step-by-step instructions to get online with eircom Broadband.
We suggest you print out these instructions and keep them for future reference.
Step 1. Need a broadband connection?
You need to check if eircom Broadband is available in your local area. To find out if you qualify click here, alternatively call our sales team at 1800 503 303
If you already have an active eircom broadband connection, you can skip to Step 2 below.
If you don’t have a DSL modem, you will need to purchase an Xbox Live compatible modem, which will enable you to connect your PC and Xbox to your eircom Broadband line.
eircom Broadband recommends the Netopia 3341 Smart Modem, which can be purchased from eircom DSL Sales at 1800 503 303.
If you already have your Xbox Live Starter Kit and an Xbox compatible modem, go to Step 3.
Step 3. You have your modem, your XboxLive Starter Kit, and an active broadband connection?
If you have all of the above you’re ready to register forXbox Live. Simply follow the instructions received with your modem and Xbox Live Starter Kit.
Alternatively, please refer to the set-up instructions below.
For further information about eircom broadband click here
Setting Up A Connection With Eircom Broadband
To connect directly to your eircom Broadband connection using the Netopia modem:
Turn off your devices (Xbox console, modem, and PC) before connecting any cables.
If the PC NIC is already connected to the modem, disconnect the Ethernet cable from the PC NIC.
Connect the Ethernet port on the Netopia to the port on the back of the Xbox console using an Ethernet cable.
Turn on your Netopia modem.
Turn on your Xbox console with no disc in the disc tray.
From the Xbox dashboard choose Xbox Live.
Choose New Account and pressA to accept the Welcome Message.
If the Billing Region selection screen appears, congratulations! You are connected to Xbox Live. To create your Xbox Live account, or for more information about managing your account, see Signing Up for Xbox Live.
If your Xbox console cannot connect to Xbox Live, you will receive the following message: "Could not connect to Xbox Live”. Select Yes to be taken to the Connect Status screen, where your Xbox will begin a series of tests help diagnose the problem. Use the on-screen help and visit the xboxlive support site for more detailed information about the problem and steps you can take to fix it..
Note - with the Netopia Smart Modem connection, you do not need to turn on your PC to access Xbox Livefrom your Xbox console. There may also be a firmware upgrade available for the Netopia to help with the Xbox Live connection. To check for this go to http://support.eircom.net and click on DSL Customer. If you are not using the latest firmware for your Netopia you may experience disconnects from game sessions.
Need Help?
If you need technical support, please refer in the first instance to the supplier of the item you are experiencing difficulties with.
