Microsoft’s Code of Conduct Explained for Xbox Live Customers
This document was last updated: January 2014
Avoid the negative.
- Protect yourself on Xbox Live http://www.xbox.com/en-IE/Live/Account-Security
- Protect yourself from jerks https://enforcement.xbox.com/Home/HowTo#sub-topic2-1
- Report bad behavior https://enforcement.xbox.com/Home/HowTo#sub-topic2-0
- Want more help? Get it at enforcement.xbox.com
Promote the positive.
- Learn your way around Xbox Live http://support.xbox.com/en-IE/browse/xbox-one/xbox-live
- Help others get around Xbox Live http://ambassadors.xbox.com/
- Share your experience http://support.xbox.com/xbox-one/security/default-privacy-settings
- Have kids? Customize the experience to fit their level of maturity http://support.xbox.com/xbox-one/security/core-family-safety-features
Microsoft's Code of Conduct Explained for Xbox Live Customers
Xbox Live is your online gaming community. Help make it fun for everyone by following Microsoft's Code of Conduct on Xbox Live. Here's a simple guide for applying the Code of Conduct to Xbox Live behavior:
- Think about how your Conduct and Content impact yourself and others on Xbox Live. Promote positive impact, avoid negative impact.
- Negative impact can result in Consequences for you.
You can read more details below.
CONDUCT IN XBOX LIVE
What is considered conduct in Xbox Live?
Conduct is anything you do that impacts yourself, others, Microsoft or Xbox Live.
What are examples of conduct that is prohibited in Xbox?
(Note: the examples below are just a few examples of Conduct prohibited by the Microsoft Code of Conduct. Just because something isn't on this list doesn't mean it's OK.)
- Don’t create, share, use, or promote prohibited Content.
Don’t engage in illegal activity. For example, don't:
- Threaten to physically hurt others
- Spread lies about someone, a product, a business, or a group
- Post a nude photo knowing the subject of the photo meant for it to be kept private
- Extort or otherwise threaten action unless you get something you want
Don’t harm or harass. For example, don't:
- Engage in self-harm
- Encourage violence against people or animals
- Scream at, intimidate, or bully others
- Violate another person's privacy (e.g., share someone’s personal information like home address)
- Fail to protect your account, devices, and personal information (e.g., lend your credentials, post your private information publicly, fail to supervise your devices)
Don’t harm Microsoft, Xbox Live, or another person's device. For example, don't:
- Post links to malware
- Interfere with another's ability to access their network or device
- Interfere with Xbox Live
Don’t cheat or tamper. For example, don't:
- Use unauthorized hardware or software
- Exploit game vulnerabilities or glitches
- Make unauthorized modifications to your account profile or its contents (e.g., tenure, Avatar, game saves, Gamerscore, achievements)
- Intentionally play with someone who is using unauthorized software or methods
Don’t pirate or use another's content without permission. For example, don't:
- Share content more broadly than you're allowed to share
- Use another's intellectual property without permission (e.g., copyrights, trade secrets)
- Play any illegitimately obtained software or pirated games
- Play a game before it has been authorized for play on the service
Don’t engage in fraud or unauthorized transactions. For example, don't:
- Lend, transfer, sell, or otherwise provide third parties access to your accounts or Gamertags
- Access or attempt to access accounts that you do not own
- Purchase memberships, games, gift cards, account credit, or content from unauthorized parties
- Attempt to use or share fraudulent methods for getting memberships, games, gift cards, account credit, content, or hardware
- Use your account to trade services or in-game content for memberships, games, gift cards, account credit, or content
- Resell or redistribute any part of Xbox Live
- Impersonate another person (e.g., Microsoft staff, moderators, employees of game developers, publishers, or other Xbox partners)
Don’t use Xbox Live for commercial purposes. For example, don't:
- Create an account for a business entity
- Advertise any product or service in Xbox Live
- Don’t promote prohibited Conduct.
CONTENT IN XBOX LIVE
What is considered content in Xbox Live?
Content is anything you create, share, use, or promote that another person could see or hear or otherwise experience, like Gamertags, profile information, in-game content, and videos.
What are examples of content that is prohibited in Xbox Live?
(Note: the examples below are just a few examples of Content prohibited by the Microsoft Code of Conduct. Just because something isn't on this list doesn't mean it's OK.)
Content involving illegality. For example:
- Gambling, piracy, child pornography, obscenity, or criminal activity
- Underage drinking, illegal drug use, or socially irresponsible behavior connected with drug use (e.g., drinking and driving)
- Terrorism (e.g., bomb or other weapon making instructions)
- Information that could help identity thieves (e.g., government-issued identification number)
Content that could harm or harass a person, including yourself, or an animal. For example:
- Profane words or phrases
- Suicide-related content
- (Note: the examples below are just a few examples of the type of behavior prohibited by the Microsoft Code of Conduct. Just because something isn't on this list doesn't mean it's OK.)
- Negative speech (including hate speech or threats of harm) directed at people who belong to a group, including groups based on race, ethnicity, nationality, language, gender, age, disability, veteran status, religion, or sexual orientation/expression
- "Noise", which is excessive speech intended to interfere with or disrupt another person's or group's ability to enjoy a game or app on Xbox Live
- Content showing or promoting animal abuse
Content that is controversial. For example:
- Sexual, provocative, pornographic, or adult content
- Violent content
- Controversial religious content
- Anything involving notorious people or organizations
- Anything involving sensitive events, current or historical
Content that is unauthorized. For example:
- Images and other content you don't have permission to use
- Illegitimately obtained videos
- Content that promotes, or sounds or looks like words, phrases, puns, images or imagery that refer to any prohibited content
A violation of the Microsoft Code of Conduct may be cause for these or other actions:
- Automatic assignment of a new Gamertag, if you create an inappropriate Gamertag.
- Content deletion, if you create or use inappropriate Content.
- Restrictions (e.g., communications, multiplayer, account access) on your use of Xbox Live services, if you abuse those services.
- Permanent suspension or device ban, if you commit an egregious violation that includes, but is not limited to: hacking, modding, profile tampering, fraud, trading or stealing accounts or Gamertags, severe racial remarks, impersonating Xbox staff, displaying nudity, repeatedly creating inappropriate Gamertags or profile content, distributing URLs to phishing sites.
- Permanent suspension or device ban, if you try to avoid suspension with alternate accounts and/or devices.
- Permanent suspension or device ban, if you repeatedly commit violations.
UPON RECEIVING A PERMANENT SUSPENSION, YOU FORFEIT ALL CONTENT LICENSES, GOLD MEMBERSHIP TIME, AND MICROSOFT ACCOUNT BALANCES ASSOCIATED WITH THE SUSPENDED ACCOUNT.
If you encounter Conduct or Content that violates the Microsoft Code of Conduct, don't retaliate with prohibited Conduct or Content. Instead, you can:
- File a complaint (See https://enforcement.xbox.com/Home/HowTo#sub-topic2-0 for Xbox One, or http://enforcement.xbox.com/Home/HowTo#sub-topic1-0 for Xbox 360)
- Give offending player(s) negative feedback http://enforcement.xbox.com/Home/HowTo#sub-topic1-1
- Mute offending player(s) (See http://enforcement.xbox.com/Home/HowTo#sub-topic2-1 for Xbox One, or http://enforcement.xbox.com/Home/HowTo#sub-topic1-1 for Xbox 360)
- Use the Block Communications feature (See http://enforcement.xbox.com/Home/HowTo#sub-topic2-1 for Xbox One, or http://enforcement.xbox.com/Home/HowTo#sub-topic1-1 for Xbox 360)
- Use the Avoid This Player feature https://enforcement.xbox.com/Home/HowTo#sub-topic1-1
- Adjust your privacy settings to avoid seeing unwanted content https://enforcement.xbox.com/Home/HowTo#sub-topic2-2