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Top LIVE Support Frequently Asked Questions

Before you call Support try these quick solutions to quickly resolve the most frequently encountered issues:

• Xbox 360™: which countries is Xbox LIVE available in?
• Xbox 360™: You cannot connect to Xbox LIVE: The console fails the IP Confirmed test
• Xbox 360™: You cannot connect to Xbox LIVE: The console fails the DNS test
• Xbox 360™: How to migrate an Xbox LIVE account from an original Xbox console to an Xbox 360 console
• Xbox 360™: Troubleshooting NAT status issues
• Xbox 360™: You cannot connect to Xbox LIVE: The console fails the MTU test
• Xbox 360™: Port settings for Xbox LIVE
• Xbox 360™: How to restore an Xbox LIVE enabled profile to an Xbox 360™ Memory Unit or to an Xbox 360™ Hard Drive
• Xbox 360™: How to manage Xbox LIVE credit card payment options
• Xbox 360™: How to change a gamer profile
• Xbox 360™: How to troubleshoot Passport Network error messages